Best Western Nottingham Derby

The receptionist was lovely and welcoming. The room itself was very nice and the beds were very comfortable! The only 'complaint' would be the cleanliness of the bathroom whih was not good (mould on the vents etc.) Overall, the stay was very nice.

Friendly, modern, spacious and very well equipped rooms. Only slight improvement - shower was spotlessly clean but looked very old with lots of ingrained black stains ..

Room was really hot, could not open windows due to road noise. Service was terrible for breakfast, we queued for 30 minutes to get served. Would not stay here again.

The hotel was dated. Staff were all good and friendly, especially the guy serving breakfast, he apologised to everyone for the wait.

Check in was very friendly and efficient. We had interconnecting rooms, one twin and one double and the beds were comfortable. The bathroom was a bit dated but shower good. The room faced the M1 motorway but the double glazing kept the sound to a minimum. We ate in the restaurant inside the hotel; choice of food included popular dishes such as tikka masala, lasagne, chocolate brownies. Food good and excellent service from very friendly staff!

one night stay. had a room only booking. acquired food and drink elsewhere.

I had a 1 night stay at this place with my 2 young children and everything was ideal with the stay. Easy and convenient location with plenty of parking.

The room itself was very big compared to similar places and had plenty of amenities. Would happily stay here again.

Hotel was absolutely fine for the overnight stop wife used it for, what moved it above the average though was the exceptional staff at reception and at breakfast who went out of there way to make our stay really comfortable

Hotel was okay and not bad value for money. We had a family room which was ok but the bathroom / toilet could do with updating.
Rooms were very warm and would benefit from air conditioning but there was a large fan in the room already.

All the staff were delightful, so friendly and cheerful, it was lovely. We stayed as a family of 2 adults, 2 children (4yo+2yo) and found the family room fantastic. Having a double + twin beds was idle and yet seems rare in other chain hotels. The breakfast was a typical buffet style with everything you'd expect to find.
The only criticism is the hotel itself, the rooms are very dated and most of the décor and fixtures are tired and in need of repair/replacement. But look past that as you would in the house of an elderly relative and you will thoroughly enjoy your stay. Again, kudos to the wonderful staff.

Easy check in friendly and safe.
Be aware that due to Covid regulations YOU need to advise the front desk if you want you room made up. The cleaning staff did not respond to the door hanger label saying make up room please.
Staff at checking in Chloe, friendly and other occasions at desk also helpful.
Be aware that rooms are usually set up for single travellers, so check with reception if set for two and save a run back to the desk for the extra towels.

Staff were very friendly and helpful but clean service was very bad even you asked them day before

The breakfast was good, enough selection for all tastes. The room was comfortable, the bathroom was a little older and as we were on the side facing the motorway there was quite a bit of noise from that.

Very comfortable beds and spacious family room, however we had to share one bath towel between 4 of us; when we requested more, we were told they only had hand towels!
Also the loaf of bread available at breakfast time was mouldy but the staff quickly replaced it when alerted to the problem. But the chef who was cooking the breakfasts was very friendly.
The carpets in communal areas were also really dirty.
So overall a mixed experience, but the most important element, the comfort of the beds, was excellent.

Brilliant stay at the hotel.
Downside to it, I asked on the Monday for the safe to be fixed, we left on the Friday and it still wasn’t done, asked a cleaner for tea and coffee, returned after a day out and still none.
Other than that, brilliant!!!

it’s a cozy little hotel with really friendly staff, perfect for either just wanting a change of scenery or needing to stay in the area for a few nights.

Very poor hotel accommodation.

Very friendly andbhelpful staff. Eventhough the hotel was right by M1 but it's quiet enough. I'm a very light sleeper and always struggled sleeping in a hotel but I can slept through the night here.

Great staff but the bathroom silicone was grubby and needs an update.

Bathroom was oddly configured with the sink outside in the bedroom, and quite obviously not finished properly/finished quickly and left marks on the wall. Staff were happy to let the multiple children staying at the hotel, run wild playing knock down ginger on room doors.

While the service received in the restaurant area was good, the food was expensive, and in the case of breaofast, stale. Restaurant opposite was closed so there was no other option

Free onsite parking is great.Quick check in
3 adults in one room with 1 bath towel.
Very noisy ,dated,no air conditioning and chips on floor.