The Stuart Hotel, Derby City Centre, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3208 reviews)
119 London Road , Derby , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Packed lunches
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for maintenance in some areas

Categories

Cleanliness
6.23
Some complaints about cleanliness in hallways and furniture, but overall room was clean.
Service
8.2
Staff were notably helpful and friendly, receiving consistent praise across reviews.
Location
8.24
Well-located with many guests appreciating the accessibility to town and attractions.
Room Quality
6.69
Rooms were generally good for the price, though some areas needed maintenance.
Amenities
7.22
Fair amenities with no major complaints, but room for improvement noted in some reviews.
Value for Money
7.68
Good value highlighted, though some guests expected more for the price.
Food and Beverage
7.73
Breakfast was well-received, with great variety and quality.
Overall Experience
7.2
Generally positive experience with some minor issues, but good value overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:24

Property Description

Modern Bedrooms and Amenities
The Stuart Hotel offers 100 modern bedrooms equipped with flat screen TVs, 24-hour room service, and private bathrooms. Guests can enjoy the comfort of bespoke wooden furniture, designer fabrics, and original artwork in each room.

Dining and Entertainment
Indulge in modern British cuisine at the XS restaurant with a fine wine selection, or sip on cocktails and snacks at the stylish Liquid Bar, open until late. Enjoy live sports on BT and Sky channels while unwinding after a long day of exploring the city.

Convenient Location
Located just a 5-minute walk from the Intu Shopping Centre and Derby Train Station, The Stuart Hotel is the perfect base for exploring Derby. With nearby attractions like Derby Cathedral and Pride Park, as well as easy access to the University of Derby and East Midlands Airport, convenience is key during your stay.

Experience comfort, convenience, and style at The Stuart Hotel. Book now for an unforgettable stay in Derby.

Important information:

Kindly note the property only accepts credit or debit cards, and cannot take cash payments.

There is ongoing maintenance work and refurbishments at the hotel currently. As such, our restaurant is serving a very limited menu. If you have any queries, please contact reception on 01332 340633 or reception@thestuart.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 3208 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 7.2
R
Rikki Lee • family_with_children • gb
9
2026-03-14 • via Nuitee
L
Lewis • family_with_children • gb
9
Pros:

Great price and ideal for the train station. Beds were comfortable and rooms clean. Staff friendly.

Cons:

People walking past your room can be noisy as there are some loose floorboards but very minor.

2026-03-14 • via Nuitee
D
Dan • solo_traveller • ie
10
Perfect for holidays and short break stays. Everything was wonderful.
Pros:

Everything was perfect, staff was very helpful, location is very quiet and pleasant.

2026-03-14 • via Nuitee
N
Nakia • couple • gb
10
Pros:

Exceptional

2026-03-13 • via Nuitee
S
Samantha • family_with_children • gb
10
2026-03-13 • via Nuitee
K
Kieran • family_with_children • gb
6
2026-03-12 • via Nuitee
N
Nick • solo_traveller • fr
4
Go elsewhere
Pros:

Evening restaurant and breakfast were both very good. Staff were excellent.

Cons:

Hotel decor was tired. Badly needed refreshing, carpets, decoration, etc. Same with the furniture within the room. Mattress was very springy and noisy. Bathroom was shocking poor. Floor - tiles - and bath were dangerously slippery. Shower head badly needed some limescale treatment, hardly any water came out. This is supposed to be a 4 star hotel. It's a 3 at best, closer to a 2.

2026-03-12 • via Nuitee
O
olubunmi • couple • gb
10
I love it
Pros:

The location and the neatness

Cons:

None

2026-03-12 • via Nuitee
V
vytautas • family_with_children • gb
10
2026-03-11 • via Nuitee
C
Callum • family_with_children • gb
9
2026-03-10 • via Nuitee
M
Margaret • solo_traveller • gb
7
Cons:

Dated decor but aware that it was good value for money

2026-03-09 • via Nuitee
A
Abida • solo_traveller • gb
8
2026-03-09 • via Nuitee
C
Clare • family_with_children • gb
10
Pros:

Pleasantly welcomed, with early check-in.
Comfy bed

Cons:

Nothing

2026-03-09 • via Nuitee
J
John • solo_traveller • gb
9
2026-03-09 • via Nuitee
F
Fatiya • couple • gb
10
2026-03-08 • via Nuitee
C
Caron • extended_group • gb
10
Pros:

Basic Room, Staff Great, Location Brilliant.
Worth The Money!

Cons:

N/A

2026-03-08 • via Nuitee
C
Christine • solo_traveller • fr
8
2026-03-06 • via Nuitee
R
Richard • solo_traveller • gb
4
Best Western need to spend some money and upgrade this tired hotel
Pros:

Staff were lovely and very helpful

Cons:

Hotel is very tired, not that clean, chipped furniture, signs of mould, common areas worn out

2026-03-05 • via Nuitee
V
vinodh • solo_traveller • gb
7
Not a bad one & but could improve small facilities
Pros:

Friendly staff & location

Cons:

Empty hand wash bottle placed in bathroom & mattress provided on additional bed is so thin that hard bed rods hurts you when you sleep on the bed. Bit difficult to find parking spot on the premises especially on weekends.

2026-03-05 • via Nuitee
R
Roger • family_with_children • gb
8
Value for money is exceptional given location & including breakfast
Pros:

Location very good. parking very good, access to station very good. Room good for money. Breakfast exceptional. Overall very good

Cons:

Hotel needs sprucing up. It does say refurb in progress

2026-03-04 • via Nuitee