The Stuart Hotel, Derby City Centre, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3454 reviews)
119 London Road , Derby , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for maintenance in some areas

Categories

Cleanliness
6.23
Some complaints about cleanliness in hallways and furniture, but overall room was clean.
Service
8.2
Staff were notably helpful and friendly, receiving consistent praise across reviews.
Location
8.24
Well-located with many guests appreciating the accessibility to town and attractions.
Room Quality
6.69
Rooms were generally good for the price, though some areas needed maintenance.
Amenities
7.22
Fair amenities with no major complaints, but room for improvement noted in some reviews.
Value for Money
7.68
Good value highlighted, though some guests expected more for the price.
Food and Beverage
7.73
Breakfast was well-received, with great variety and quality.
Overall Experience
7.2
Generally positive experience with some minor issues, but good value overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:24

Property Description

Modern Bedrooms and Amenities
The Stuart Hotel offers 100 modern bedrooms equipped with flat screen TVs, 24-hour room service, and private bathrooms. Guests can enjoy the comfort of bespoke wooden furniture, designer fabrics, and original artwork in each room.

Dining and Entertainment
Indulge in modern British cuisine at the XS restaurant with a fine wine selection, or sip on cocktails and snacks at the stylish Liquid Bar, open until late. Enjoy live sports on BT and Sky channels while unwinding after a long day of exploring the city.

Convenient Location
Located just a 5-minute walk from the Intu Shopping Centre and Derby Train Station, The Stuart Hotel is the perfect base for exploring Derby. With nearby attractions like Derby Cathedral and Pride Park, as well as easy access to the University of Derby and East Midlands Airport, convenience is key during your stay.

Experience comfort, convenience, and style at The Stuart Hotel. Book now for an unforgettable stay in Derby.

Important information:

Kindly note the property only accepts credit or debit cards, and cannot take cash payments.

There is ongoing maintenance work and refurbishments at the hotel currently. As such, our restaurant is serving a very limited menu. If you have any queries, please contact reception on 01332 340633 or reception@thestuart.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 3454 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 7.2
P
Parker • solo_traveller • gb
8
2026-07-04 • via Nuitee
T
Terry • solo_traveller • gb
7
2026-07-04 • via Nuitee
J
Julita • family_with_children • pl
6
Było w miarę ok.
Pros:

Lokalizacja

Cons:

W pokoju było bardzo duszno. Z łazienki słychać było za każdym razem gdy ktoś puszczał wodę, dziwne huczenie w rurach.

2026-07-04 • via Nuitee
I
Iqra • couple • gb
1
2026-07-03 • via Nuitee
A
Amrutha • solo_traveller • gb
7
2026-07-03 • via Nuitee
J
Jane • solo_traveller • gb
8
Good value, great staff, tasty breakfast and well placed for access to Derby town
Pros:

My room was spacious with everything you could expect from a good value hotel. The staff were excellent and could not do enough to help. I enjoyed the buffet breakfast and on tap coffee. Very close to the train station and a short walk into town.

2026-07-02 • via Nuitee
S
Stevanato • solo_traveller • it
6
Pros:

La vicinanza

Cons:

L'odore nelle camere, nel corridoio, e il vecchiume degli arredi

2026-07-01 • via Nuitee
A
Antony • solo_traveller • gb
7
Good basic hotel in a good location
Pros:

Great location, friendly staff, tidy and clean

Cons:

No air conditioning in the room

2026-07-01 • via Nuitee
E
Ellen • solo_traveller • gb
8
Good value near railway station
Pros:

Staff were polite, helpful and dealt with any requests immediately.

Cons:

No air conditioning but didn't expect there to be. Large fan in the room was effective.

2026-07-01 • via Nuitee
S
Simon • solo_traveller • gb
6
Pros:

Good value. Excellent location and friendly staff but the rooms are very tired and in need of an upgrade.

2026-06-30 • via Nuitee
G
Genta • extended_group • jp
5
夏は泊まらない
Pros:

場所が良い

Cons:

エアコンがないので暑い

2026-06-30 • via Nuitee
V
vivek • solo_traveller • gb
4
Pros:

Location

Cons:

Car park is a problem not enough spaces. No lift the instructions for rooms are not clear. The hallways are poorly maintained the Rooney is temperamental does not work properly

2026-06-29 • via Nuitee
J
Johanna • solo_traveller • gb
10
Pros:

Clean, affordable accommodation

Cons:

Bit run down but clean… a lot very very warm

2026-06-29 • via Nuitee
D
David • extended_group • gb
8
2026-06-29 • via Nuitee
J
Jean • solo_traveller • gb
7
Will probably return
Pros:

Lovely breakfast gets 100% from me. Spacious room. Pleasant staff. Quiet night.

Cons:

No aircon and it was during heatwave. Ran out of toilet roll at 5 a.m. and had to go to reception in my nightie to collect some. Basic mistake.

2026-06-29 • via Nuitee
A
Ahsan • couple • gb
1
2026-06-28 • via Nuitee
J
jo • couple • gb
6
2026-06-28 • via Nuitee
M
Marie • solo_traveller • gb
7
2026-06-27 • via Nuitee
J
Jill • solo_traveller • gb
7
Average
Pros:

Near railway station

Cons:

Three things.....1 just walk straight through to bedrooms from reception no card reader needed. 2.... no hairdryer in room....3 worst of all tiles in bathroom lethal !!!! they were so slippery. The girl on reception kindly gave us two bath mats to lay on floor

2026-06-26 • via Nuitee
G
Geoffrey • solo_traveller • gb
8
Pros:

Close to Station. Good Value as usual

2026-06-26 • via Nuitee