The Stuart Hotel, Derby City Centre, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.4 (3355 reviews)
119 London Road , Derby , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for maintenance in some areas

Categories

Cleanliness
6.23
Some complaints about cleanliness in hallways and furniture, but overall room was clean.
Service
8.2
Staff were notably helpful and friendly, receiving consistent praise across reviews.
Location
8.24
Well-located with many guests appreciating the accessibility to town and attractions.
Room Quality
6.69
Rooms were generally good for the price, though some areas needed maintenance.
Amenities
7.22
Fair amenities with no major complaints, but room for improvement noted in some reviews.
Value for Money
7.68
Good value highlighted, though some guests expected more for the price.
Food and Beverage
7.73
Breakfast was well-received, with great variety and quality.
Overall Experience
7.2
Generally positive experience with some minor issues, but good value overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:24

Property Description

Modern Bedrooms and Amenities
The Stuart Hotel offers 100 modern bedrooms equipped with flat screen TVs, 24-hour room service, and private bathrooms. Guests can enjoy the comfort of bespoke wooden furniture, designer fabrics, and original artwork in each room.

Dining and Entertainment
Indulge in modern British cuisine at the XS restaurant with a fine wine selection, or sip on cocktails and snacks at the stylish Liquid Bar, open until late. Enjoy live sports on BT and Sky channels while unwinding after a long day of exploring the city.

Convenient Location
Located just a 5-minute walk from the Intu Shopping Centre and Derby Train Station, The Stuart Hotel is the perfect base for exploring Derby. With nearby attractions like Derby Cathedral and Pride Park, as well as easy access to the University of Derby and East Midlands Airport, convenience is key during your stay.

Experience comfort, convenience, and style at The Stuart Hotel. Book now for an unforgettable stay in Derby.

Important information:

Kindly note the property only accepts credit or debit cards, and cannot take cash payments.

There is ongoing maintenance work and refurbishments at the hotel currently. As such, our restaurant is serving a very limited menu. If you have any queries, please contact reception on 01332 340633 or reception@thestuart.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 3355 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 7.2
R
Robert Walker • solo_traveller • gb
9
2026-05-16 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Excellent service

2026-05-16 • via Nuitee
K
Katarzyna • solo_traveller • gb
10
2026-05-15 • via Nuitee
C
Clayton • couple • gb
3
2026-05-14 • via Nuitee
L
Lisa • solo_traveller • gb
4
2026-05-13 • via Nuitee
A
Anne • couple • gb
6
Pleasant one nights stay. Quiet room.
Pros:

Not an easy hotel to find. Staff very friendly and helpful. Decent sized room. Safe parking overnight, paid .
Breakfast ok if not a large choice
Very good location for central Derby.

Cons:

Shower was somewhat fickle , swapped from too hot to freezing and back again.
Evening meal was just ok, not a lot of choice.

2026-05-13 • via Nuitee
R
Ray • couple • gb
7
Cons:

Room not cleaned cotton wool buds on floor behind bin from previous occupants

2026-05-12 • via Nuitee
T
Tony • couple • gb
8
Great location, brilliant staff and value for money.
Pros:

As ever the staff were great, so helpful and cheerful. Car park and proximity to town are great assets.

Cons:

A bit run down and tired, could do with an upgrade.

2026-05-11 • via Nuitee
N
NICOLA • solo_traveller • gb
9
2026-05-10 • via Nuitee
N
NICOLA • solo_traveller • gb
8
2026-05-10 • via Nuitee
B
Brian • solo_traveller • gb
10
Pros:

Staff are incredibly helpful, day or night!

2026-05-08 • via Nuitee
B
Brian • solo_traveller • gb
10
Pros:

Booked in for my birthday while visiting friends, and as returning customer I was greeted by name before I'd even reached reception. The staff were amazingly, friendly and helpful as always!

2026-05-08 • via Nuitee
A
Archibald • couple • gb
8
2026-05-07 • via Nuitee
R
Raul • solo_traveller • ro
9
2026-05-07 • via Nuitee
D
Daniel • extended_group • gb
8
2026-05-07 • via Nuitee
S
Samantha • solo_traveller • gb
10
Pros:

Nice friendly staff and rooms nice

Cons:

Nothing

2026-05-07 • via Nuitee
T
Teresa • solo_traveller • gb
8
2026-05-07 • via Nuitee
I
Ian • solo_traveller • gb
8
Pros:

Staff were brilliant and it was great value for money

2026-05-06 • via Nuitee
S
Simon • solo_traveller • gb
5
You get what you pay for
Pros:

Good location and friendly reception staff

Cons:

Very tired furnishings, weak shower, non relaxing place

2026-05-06 • via Nuitee
H
HIRUNIE • solo_traveller • gb
7
2026-05-05 • via Nuitee