Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High quality amenities
Cons:
Value for money concerns
Room size may not meet expectations

Categories

Cleanliness
9.21
Mentioned as clean in several reviews, appropriate for a high-end hotel.
Service
9.58
Consistently praised for courteous and helpful staff, with specific mentions of exceptional service.
Location
9.42
Multiple reviews highlight the great location, particularly in Roppongi.
Room Quality
8.87
Mentioned as spacious and comfortable, though some noted smaller room sizes.
Amenities
9.4
Spa and gym facilities received positive feedback, indicating high quality.
Value for Money
8.16
Criticism of being overpriced relative to what’s offered.
Food and Beverage
9.51
Several reviews lauded the exceptional food quality, particularly breakfast.
Overall Experience
9.48
Generally very positive sentiments about the overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Luxurious Accommodation
Grand Hyatt Tokyo offers stylish and modern rooms with warm wood furnishings and Japanese aesthetics. Each room features a rain shower, deep soaking limestone bathtub, flat-screen TV, and complimentary yukata robes for ultimate relaxation.

Dining Excellence
Indulge in a culinary journey at the hotel's 10 restaurants and bars offering a diverse range of international cuisine. From French delicacies to Japanese sushi and seasonal kaiseki dishes, guests can savor a variety of flavors in unique settings like open-air terraces or a jazz lounge with live music.

Relaxation and Recreation
Guests can unwind with spa treatments at Nagomi Spa, take a dip in the indoor swimming pool with natural stone designs, or enjoy massages at the Fitness Center. The hotel's central location in Roppongi Hills allows for easy access to shopping, dining, and entertainment options.

Book your stay at Grand Hyatt Tokyo for a luxurious and unforgettable experience.

Important information:

Smoking is permitted only in designated smoking areas at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 6000 per stay.

Location

Guest Reviews

9.2
Based on 532 reviews
Cleanliness: 9.21
Service: 9.58
Location: 9.42
Room Quality: 8.87
Amenities: 9.4
Value for Money: 8.16
Food and Beverage: 9.51
Overall Experience: 9.48
F
Francis • extended_group • cd
8
2026-08-08 • via Nuitee
D
donatella • family_with_children • ch
10
2026-08-05 • via Nuitee
D
Dulguun • family_with_children • mn
10
2026-08-04 • via Nuitee
C
Carsten • family_with_children • de
8
2026-08-02 • via Nuitee
H
H2316UMedwinm • NONE
4
Property Credit with Fine Hotels + Resorts
Pros:

Don't stay here if you're trying to use double AMEX property credit (booked with seperate credit cards) becasue they will only honor 1 of the credits, meaning only 1 person will recieve the credit despite making two seperat bookings. The language barrier made it impossible to state our reasoning as to why that was unfair. This is the only hotel that has ever done this to us, so now we know to avoid this place if we plan on getting our money's worth considering the large fee for having 2 platinum AMEX credit cards.

2026-07-30 • via Tripadvisor
M
mayowao537 • NONE
10
Great Option!
Pros:

As a solo traveler, this is a fantastic option. The staff are attentive, it is close to the subway station and a few malls. There is access to transportation, cabs, uber or the subway station. The hotel also has multiple restaurants to chose from. Overall, it was a fantastic experience. I will be returning to this location.

2026-07-30 • via Tripadvisor
K
KIKI2003 • Family • Miami, Florida
10
If you are looking for a luxurious hotel in Tokyo packed with amenities, this is the choice for you.
Pros:

The Grand Hyatt Tokyo is an impressively beautiful and welcoming property—spotless and conveniently located—connected to the Roppongi Hills complex and just a three-minute walk from Roppongi Subway Station.

My only complaint about the stay was the slow check-in process; however, once the staff welcomes you, you forget the wait and immerse yourself in the magnificent atmosphere created by the property and its team.

It is also very close to many nightclubs, including the Centofilia Bar, which is just a short walk away.

The rooms are incredibly spacious, beautiful, and clean, with all kinds of amenities; if you request any additional service, it arrives in your room within minutes.

The food at the restaurants was exquisite and unforgettable, featuring a multicultural staff capable of communicating in English, Spanish, French, and, of course, Japanese.

We enjoyed a superb breakfast every day, featuring new options that made us consider changing our itinerary on the last day just to stay longer in this paradise.

2026-07-27 • via Tripadvisor
C
Culture48024540936 • Business
10
What a great hotel experience and staff!
Pros:

What a great hotel experience and staff! Everything was effortless and a delightlightful experience. Hotel and room was clean and well presented.

2026-07-27 • via Tripadvisor
S
S5958MPms • Couples
10
Grand Hyatt Tokyo
Pros:

We always visit Grand Hyatt Tokyo the French kitchen to celebrate our anniversary. It’s always wonderful consistent with great food and service.

2026-07-24 • via Tripadvisor
A
alpinet • solo_traveller • kr
10
2026-07-23 • via Nuitee
Y
yoshiyuki • couple • jp
10
2026-07-23 • via Nuitee
C
Chizu • couple • jp
7
良かった
Pros:

便利さ、ルームサービスが深夜もやってる

Cons:

アメニティが少ない、絨毯が少し古い、電話がすぐ通じない

2026-07-23 • via Nuitee
R
Rafael • solo_traveller • br
10
Foi uma estadia incrível, localizaç!ao excelente com muitos acessos fáceis e boas lojas ao seu redor.
Pros:

Excelente cama, ducha boa e amenidades de boa qualidade

Cons:

Travesseiros, gosto de travesseiros mais firmes! Poucos espaço para malas

2026-07-20 • via Nuitee
M
Marco • solo_traveller • it
9
Ottimo hotel sia per soggiorni business che per la famiglia p leisure. Ci tornerò!
Pros:

La dimensions e dotazione di amenities delle camera, il numero e la qualità dei ristoranti, l’accuratezza del servizio e la posizione

Cons:

Il servizio in camera un giorno si e un giorno no, abbastanza incompressible: un giorno devi rigatoni letto da solo, il giorno dopo rifanno la camera e sostituiscono tutto anche se non ne hai bisogno!

2026-07-19 • via Nuitee
K
KibbyBulldog88 • NONE • Boston, Massachusetts
8
Wonderful Stay with Room for Improvement
Pros:

Exceptional service . My family enjoyed our 7 night stay here. My 2 complaints are 1) it is located next to the highway so you can hear sirens all night long even though we were on the 14th floor and 2) the pillows in my room were pathetic - totally flat and badly needed to be replaced . Other than these areas , 5 stars.

2026-07-18 • via Tripadvisor
M
M • extended_group • us
10
2026-07-18 • via Nuitee
G
Ganbat • couple • jp
8
2026-07-16 • via Nuitee
C
critty_witty • Business • Manila, Metro Manila, Luzon
10
Great Stay
Pros:

The Grand Hyatt Tokyo is in a great spot at Roppongi Hills, close to shops, restaurants, and attractions. The staff are efficient and helpful, making check‑in and service smooth. Rooms are big, comfortable, and quiet, with everything you need. The hotel also has complete amenities like dining options, spa, gym, and pool. Overall, it’s an excellent choice for both business and leisure stays.

2026-07-15 • via Tripadvisor
R
RudraG2 • Business • New Delhi, National Capital Territory of Delhi
8
upscale stay
Pros:

Excellent stay, rooms are great, staff super helpful, location is great, Breakfast menu very limited though, but good restaurant and cafes nearby

2026-07-15 • via Tripadvisor
E
Eliza Jing • couple • br
10
Hotel com ótima localização
Pros:

Otima localização, perto do metrô e do shopping. Quarto espaçoso. café da manhã em estilo buffet, vista para a torre de Tokyo. Funcionários super educados.

Cons:

Nada

2026-07-15 • via Nuitee