Comfort Suites West Warwick - Providence

I traveled with my family of five, including three children, and the condition of the hotel room and property was completely unacceptable. Upon check-in, I immediately inspected the room and found numerous serious cleanliness and safety issues that made me uncomfortable allowing my family to stay there.

The issues included:

• Four out of eight pillows had visible dirt, black smears, and dried crusted substances on them
•When I reported this to the front desk, I was simply handed replacement pillowcases rather than clean pillows
• The bathroom was extremely unsanitary, with visible mold throughout the bathtub area
• The shower sprayed water out onto the bathroom floor
• There were splatters and stains on the walls, bathroom walls and bathroom door frame
• The couch cushions were heavily stained and ripped
• Upon opening the sofa bed, there were crumbs throughout it and extensive urine stains covering the mattress
• The air conditioning vent had visible mold
• Lampshades throughout the room were stained and dirty
• The flooring had numerous stains throughout the room
• The dresser was being stabilized with a folded piece of cardboard
• The pool was so cloudy and dirty that the bottom was not visible
• There were no pool towels available
• A side entrance door to the property was being propped open with a rock, creating a major security concern and allowing unrestricted access into the hotel

Because of these conditions, we did not feel safe or comfortable staying at the property with our children. After checking in and seeing the room, we left the hotel, went to dinner, and ultimately found another hotel to stay in for the remainder of our trip. We didn’t even stay one night. That is how uncomfortable and unacceptable the conditions were.

I have photographs documenting the condition of the room and property and will provide them.

These conditions are far below what should reasonably be expected from any hotel, especially one representing your brand. The lack of cleanliness, maintenance, and security created an environment that felt both unhealthy and unsafe for my family.

Clean, comfortable and quiet. I am a traveling health care professional and highly recommend this hotel. I arrived after 9pm for check in and had no issues. All I want out of a hotel is a safe clean quiet environment with no pest or rodents. I like to feel safe and comfortable and I hate smelling smoke. I have no Complaints. Housekeeping did a wonderful job, my room was spotless!!! Checked in happy and checked out happy.

Nice hotel. Good experience. Just a short distance from the Providence Airport

Hair in my bed. Gross! Shower curtain is stained and installed too close to the shower to where you can’t shower without rubbing up against it constantly.

Quoted 355, charged 430. No explanation, no receipt. Room was clean, but wall paper in the halls was beginning to peel.

This is the best comfort inn I've stayed in and the quality far surpassed the price. It's located on interstate 95 and is relatively close to nearby cities and attractions but not too much to do in the immediate vicinity other than shopping eating or buying a car.lol

The staff will accommodate your requests with no hassle. We do a lot of road trips so the most important things to us are a comfortable bed, a clean shower with lots of hot water, and a good breakfast before we get back on the road. One of the best motel experiences we ever had. I highly recommend this place.

This hotel is in need of upgrades, the beds were horrible, bathroom was so small could barely turn around in it. The room had a musty smell to it and not up to Choice standards.

This hotel is absolutely awful. Front desk employees are nowhere to be found and when you finally do find them after having an issue, they are no help whatsoever. Sketchy people and crackheads walk around the hotel harassing people and the hotel management has no care in the world. Rooms are filthy and ghetto. Ice machines simply do not work. You also need to get a new room key every single day as they deactivate after one use. Please do not come here this place needs to be shut down immediately.

Location

Clean. Comfortable and quiet

Everything was amazing Rooms clean staff awesome Would stay again

The facility is run-down and needs a refresh. Our room was beat up. There were stains on the bedding, dents on the walls, and scuffs in the bathroom sink. We found a muffin underneath the bedside table. The breakfast was mediocre and food items were not replenished. The staff was indifferent. The gardeners started loudly working at 7 am, which woke us up.

Clean, safe, comfortable.

Hotel was dirty, smelled terrible, and beat up. Definitely a last resort hotel.

Property was clean, ample parking even with a trailer.

Good

I really liked the room space. Air conditioning unit was loud and outdated. Breakfast was poor.