Palmera Inn and Suites

Hotels
8.7 (4394 reviews)
12 Park Lane , Hilton Head Island , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Exceptional service
Great location
Spacious rooms
Good breakfast
Cons:
Noise issues
Hot tub temperature
Pool closure
Sliding door maintenance

Categories

Cleanliness
8.46
Many reviews mentioned that the hotel was clean, but issues like dog noise and sliding bathroom door affected the perception.
Service
8.93
Customer service was highlighted as exceptional, particularly in responding quickly to room issues.
Location
8.87
Multiple reviews praised the location, consistently described as great.
Room Quality
8.52
Rooms were noted as spacious and comfortable, though maintenance issues impacted reviews.
Amenities
8.45
Amenities received mixed feedback with complaints about the hot tub and pool closure.
Value for Money
8.81
Favorable comments about reasonable pricing and good value received.
Food and Beverage
8.76
Breakfast received positive feedback, though some noted it lacked variety.
Overall Experience
8.83
Overall experiences were positive, with many guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:58

Property Description

Luxurious Suites with Full Kitchens: Palmera Inn and Suites offers spacious suites with full kitchens, perfect for a comfortable and convenient stay just 2 miles from Hilton Head Island Beach and Shelter Cove Mall.

Relaxing Outdoor Pool and Hot Tub: Guests can unwind in the outdoor pool and hot tub after a day of exploring the island, or enjoy the private balcony in each suite for a peaceful evening.

Convenient Amenities and Services: From free WiFi and a fitness centre to bike rentals and a business centre, Palmera Inn and Suites ensures a hassle-free stay for both leisure and business travelers.

Experience the perfect blend of comfort and convenience at Palmera Inn and Suites - book now for an unforgettable stay on Hilton Head Island.

Important information:

Guests must be 21 yeas of age or older to check in.

For guests bringing pets, please note that only dogs are welcomed at this property. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.7
Based on 4394 reviews
Cleanliness: 8.46
Service: 8.93
Location: 8.87
Room Quality: 8.52
Amenities: 8.45
Value for Money: 8.81
Food and Beverage: 8.76
Overall Experience: 8.83
Y
Yami family_with_children us
1
it was a ok hotel, i got more bad then good here.
Pros:

the pool was cool

Cons:

The customer service was terrible, it was only one person that i met that worked there that had any type of customer service. front desk lady was super rude! even when you call. i wouldn’t book again!

2026-06-27 via Nuitee
B
Bailey solo_traveller us
10
Pros:

It was quiet and staff left you alone

Cons:

I am not used to having to go two miles to a public beach

2026-06-27 via Nuitee
V
Vincent solo_traveller pa
9
2026-06-27 via Nuitee
C
Cailee couple us
7
Would probably stay again but would call ahead to avoid getting a pool facing room again
Pros:

The breakfast every morning was surprisingly very tasty

Cons:

Doesn’t give you an option to book pool view vs forest view which I would have preferred. The beds were stiff as rocks. The blackout curtains didn’t keep out all of the light, especially since we were facing the pool and they kept the pool lights on throughout the entire night.

2026-06-27 via Nuitee
C
Clayton family_with_children us
10
2026-06-27 via Nuitee
C
Crystal family_with_children us
8
For HHI the location and price was perfect
Pros:

Room was spacious. Grill was a great option

Cons:

Not enough dishes. Having to ask desk for towels. Pancake maker line was too long and it took forever to make 2 thin pancakes.

2026-06-26 via Nuitee
A
Angela solo_traveller us
9
Pros:

For it to be pet friendly it was exceptionally clean, when we came in the cleaning crew was cleaning the room beside us and I seen they moved the refrigerator and all to clean properly. That was a huge plus for me. My 3 children, my 2 pups and I were very happy.

Cons:

The day before we were to check out i went to the front desk to ask about staying another night. The woman upfront seemed irritable and asked if I could just do it online on booking.com. I asked if we could keep the same room had I done it that way and she just seemed irritated I was asking anything at all. The rest of the staff was helpful and seemed content and very welcoming. I interacted with 3 others while there. All great.

2026-06-26 via Nuitee
S
Sheron couple gb
9
Great location, well appointed suite, great value for money
Pros:

Great location, well appointed suite, great value for money

Cons:

We didn’t realise it was on two levels. No bedside table or light on one side of the bed.

2026-06-26 via Nuitee
R
Robby solo_traveller us
7
2026-06-25 via Nuitee
D
Dye solo_traveller us
9
Overall it was a very nice & peaceful stay.
Pros:

Stayed here before so I liked it.

Cons:

Sofa bed needs to be updated had a few bugs.

2026-06-25 via Nuitee
F
fred solo_traveller us
8
2026-06-25 via Nuitee
S
Sergii family_with_children ua
8
If you want a nice, quiet, and comfortable stay,Palmera Inn and Suites is the right choice.
Pros:

Quiet and clean buildings and surrounding. Helpful and friendly staff.

Cons:

Door to the bathroom. The door gap is huge.

2026-06-25 via Nuitee
J
Janayna family_with_children us
10
Excelente! Amamos tudo e voltaremos com certeza. Quarto limpo e cheiroso com utensílios completos. Ótima localização
Pros:

Tudo

2026-06-25 via Nuitee
D
Daysia couple us
10
2026-06-24 via Nuitee
S
Sunja family_with_children us
8
Good experience
Pros:

Very pleasant stay for my children and me. Clean and great service.

2026-06-24 via Nuitee
S
Stephanie solo_traveller us
10
Pros:

It was quiet and peaceful. Super clean and adequate room.

2026-06-24 via Nuitee
C
Cherrelle couple us
8
2026-06-24 via Nuitee
C
Carlton couple us
5
2026-06-23 via Nuitee
M
Michelle family_with_children us
10
Pros:

The staff is delightful. We also loved the location of the rooms if you’re traveling with a dog. The hey open up to a green space so walking your pet is very convenient. Also their breakfast is delicious.

Cons:

Nothing we didn’t like

2026-06-23 via Nuitee
P
Peter solo_traveller us
10
Pros:

Friendly staff, great location.

2026-06-23 via Nuitee