SureStay Hotel by Best Western Manchester

Hotels
•
SureStay Hotel by Best Western
6.8 (132 reviews)
1020 West Main Street , Manchester , US
+1 563-927-2533

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Affordable price / good value
Attentive front desk
Good A/C
Awesome shower
Comfortable beds / soft pillows
Breakfast available
Cons:
Many things broken in room
Stains on bedding
Dusty lampshade / cleanliness issues
TV issues (too small / left on floor)
Bathroom sink poorly configured
Staff lapse delaying breakfast
At least one very negative overall stay

Categories

Cleanliness
4.5
Multiple mentions of stains on bedding and a dusty lampshade despite one reviewer calling it 'nice clean'; overall mixed but leaning negative.
Service
7.3
Front desk attendants described as attentive, but a night audit attendant was reported eating while guests waited for breakfast — mixed service experience.
Location
8.5
Mentioned positively (good location and convenient for events); no negative location feedback.
Room Quality
5.5
Reports of many things broken in rooms, an extra TV left on the floor, small/poorly configured sink and small TV, but A/C, shower and beds were praised — mixed with notable issues.
Amenities
6.8
Standard quality for this hotel tier.
Value for Money
8
Price cited as a pro in one review; perceived as good value by some guests.
Food and Beverage
6.5
Breakfast described as 'OK' by guests, but there was a report of food service delays due to staff behavior; overall slightly above average.
Overall Experience
7.3
Mixed experiences across reviews — some pleasant/safe stays but at least one 'worst stay ever' report; overall mixed leaning modestly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Comfortable Accommodations - Enjoy a relaxing stay at SureStay Hotel by Best Western Manchester with cable TV featuring HBO and ESPN in every room, along with complimentary Wi-Fi and in-room microwave and refrigerator for your convenience.

Convenient Amenities - Benefit from 24-hour reception, free parking, and access to fax and photocopying services during your stay at our Manchester hotel.

Nearby Attractions - Explore Manchester Aquatic Center just a short drive away, or venture to Backbone State Park for outdoor activities, located only 12 miles from the hotel.

Book your stay now at SureStay Hotel by Best Western Manchester for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that pets are only permitted in the Queen Room with Two Queen Beds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DBQ

Location

Guest Reviews

6.8
Based on 132 reviews
Cleanliness: 4.5
Service: 7.3
Location: 8.5
Room Quality: 5.5
Amenities: 6.8
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 7.3
L
Lupe • extended_group • us
5
2026-10-28 • via Nuitee
L
Lynnea • couple • us
8
2026-10-28 • via Nuitee
C
Chadrick • family_with_children • us
1
Worst stay ever.
Pros:

It was the worst hotel I've stayed at and I've had bad experiences with hotels.

Cons:

Nothing was good there.

2026-10-12 • via Nuitee
L
Lee • solo_traveller • us
7
Fire convention
Pros:

Price and location

Cons:

Many things broken in room

2026-09-13 • via Nuitee
A
Achenbach • extended_group • us
6
A/C good , shower awesome, slept well with beds
Pros:

Front desk attendants were attentive.

Cons:

Lamp shade was dusty and an extra tv was in floor. Night audit attendant was eating breakfast while guests had to wait for eggs and sausage.

2026-09-08 • via Nuitee
D
dolan • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Jamie • couple • us
8
2026-09-05 • via Nuitee
B
Bob • extended_group • us
10
It was a pleasant stay, as I didn't have to get up at 5AM to get to the Legion Hall.
Pros:

Breakfast was OK. Only had a little as I was going to have a large breakfast at the Manchester Legion Hall.

Cons:

All was OK.

2026-08-09 • via Nuitee
S
Sheri • couple • us
7
2026-08-06 • via Nuitee
K
Kathleen • family_with_children • us
8
2026-08-03 • via Nuitee
R
Randy • solo_traveller • us
8
2026-07-24 • via Nuitee
G
Garbes • solo_traveller • us
5
2026-07-17 • via Nuitee
T
Terry • solo_traveller • us
10
2026-07-13 • via Nuitee
S
Steven • couple • us
7
2026-06-27 • via Nuitee
M
Martin • extended_group • us
8
Safe clean place
Pros:

Nice clean, safe place.

2026-06-20 • via Nuitee
M
Mcpherson • couple • us
6
Meh, better than sleeping in a car.
Pros:

Soft pillows and decent air conditioning

Cons:

Stains on bedding, tv too small, and bathroom sink was small and not actually connected to the bathroom

2026-05-24 • via Nuitee
P
Pettit • solo_traveller • us
3
2026-05-21 • via Nuitee
R
Recker • extended_group • us
6
2026-04-15 • via Nuitee
A
Andrea • couple • us
9
2026-02-26 • via Nuitee
J
Jeremy • family_with_children • us
7
2026-01-19 • via Nuitee