Four Points by Sheraton Caguas Real

Hotels
•
Four Points by Sheraton
9.1 (328 reviews)
500 Alhambra en Granada Boulevard , Caguas , pr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean facilities
Excellent customer service
Great location
Cons:
High pricing
Inconsistent air conditioning
Limited parking options

Categories

Cleanliness
9.4
Most guests remarked that the facilities were very clean and well-maintained, with praise for room cleanliness.
Service
9.9
Multiple reviews highlighted exceptional customer service, particularly mentioning staff friendliness.
Location
9.4
Guests appreciated the convenient and attractive location of the hotel, especially being close to amenities.
Room Quality
8.9
Rooms were mostly clean and comfortable, but some users noted issues like uncomfortable air conditioning.
Amenities
8.4
While amenities such as the pool and restaurant received some praise, areas for improvement were noted.
Value for Money
8.4
Pricing was mentioned as high compared to some expectations, affecting perceived value.
Food and Beverage
8.9
Food and beverage options received mixed reviews, with some guests enjoying the breakfast options.
Overall Experience
9.5
Overall, guests reported a positive stay, highlighted by service and cleanliness despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:02

Property Description

Mountain Retreat with Casino Excitement

Luxurious Amenities
Indulge in a stay surrounded by lush mountains at Four Points by Sheraton Caguas Real. Enjoy a comfortable room with a plush bed, daily bottled water, and complimentary Wi-Fi access.

Entertainment and Dining Options
Unwind at the on-site casino or take a dip in the outdoor pool. For fitness enthusiasts, there's a well-equipped gym, and golfers can tee off at the nearby course. X.O. Bistro offers delectable regional dishes, while Passion Lounge is perfect for tropical drinks and dancing.

Convenience and Relaxation
Just a short drive from San Juan city centre, this non-smoking hotel provides the perfect blend of convenience and relaxation. Book your stay now and experience the best of Caguas, Puerto Rico at Four Points by Sheraton Caguas Real.

Important information:

Please note that breakfast fees must be paid upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

9.1
Based on 328 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.5
K
Kenneth • couple • us
5
Expensive
Pros:

Casino next door
Very clean

Cons:

$450 a night? Yikes
And with that price, it didn’t include a breakfast? Only buffet?? Ridiculous.
Way too far from cruise terminal. Not knowing the area, it’s a $60 uber drive, to and from.

2026-02-08 • via Nuitee
I
Ingrid • solo_traveller • pr
8
2026-01-27 • via Nuitee
S
Steven • couple • us
7
Disappointing
Pros:

Not much. The location for a tourist was terrible. Nothing near by.

Cons:

The ac in the room sounded like a helicopter.

2026-01-21 • via Nuitee
I
Iris • extended_group • pr
10
Excelente!
2026-01-19 • via Nuitee
M
Maria • couple • us
10
Third time staying there, I’ll be back
Pros:

Excellent food

Cons:

N/A

2026-01-19 • via Nuitee
A
Adalberta • family_with_children • us
10
2026-01-15 • via Nuitee
W
William • family_with_children • pr
9
Pros:

La cama y el restaurant

Cons:

El telefono de la 320 todas las llamadas salia ocupado. No podia pedir servicio a la habitacion

2026-01-11 • via Nuitee
R
Richie • family_with_children • us
10
Pros:

Everything

Cons:

Na

2026-01-07 • via Nuitee
A
Antonia • couple • pr
10
2025-12-22 • via Nuitee
M
Mr. Brian A. Douglas • extended_group • us
10
Best place to stay in Caguas!
Pros:

Very nice facility and staff. Great location.

Cons:

Very pricey for the location.

2025-12-21 • via Nuitee
A
AURA • solo_traveller • co
8
It was nice
Pros:

It was near to the company i was visiting

Cons:

It a little costly and breakfast was not that good
Air conditioner in the room not possible to adjust and was too cold

2025-12-03 • via Nuitee
R
Rafael • couple • us
10
2025-11-16 • via Nuitee
S
Selman rashid • solo_traveller • us
10
Excellent stay.. the lady at reception was the best
Pros:

The receptionist lady was awesome
Hatts off to her for her guest friendly attitude.

2025-11-10 • via Nuitee
J
Jaime • couple • pr
8
Pros:

Todo da gusto!

Cons:

Precio elevado para 1 noche.

2025-11-03 • via Nuitee
L
Letty • family_with_children • us
10
Excellent
Pros:

I stay at Four Points Sheraton almost every year.
It’s a fabulous resort.

2025-10-27 • via Nuitee
W
WALTER • couple • pr
10
2025-10-20 • via Nuitee
R
Ricardo • family
10
Pros:

Very good

2025-10-12 • via Nuitee
I
Irving • partner
10
Pros:

We had a very good time

2025-10-11 • via Nuitee
P
Priscilla
8
Pros:

Staff was very friendly and property well kept. But not much to do near the surroundings

2025-10-08 • via Nuitee
L
Lara • family_with_children • pr
8
Bien para lo que necesitaba
Pros:

Fue una estadia corta pero era lo que necesitaba ya que cogí la habitación por la cercania con el Hospital Menonita. Las camas y almohadas fueron muy comodas y ricas, el baño muy bien tambien! Ah! el restaurante está bueno.

Cons:

Con relación al cuarto... cuando entras te choca un olor como a humedad o uno no que notas. El teléfono no funcionaba por lo que no logré pedir servicio al cuarto que es lo que quería pues no quería dejar a mi madre sola. Las cortinas no cerraban completo por lo que de haber dormido hasta "tarde" me hubiese molestado la claridad y por último no fue terrible pero es un poco ruidoso.

2025-10-07 • via Nuitee