Fraser Suites Singapore

Hotels
•
Frasers Hospitality
9 (908 reviews)
491A River Valley Road , Singapore , sg

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious apartments
Friendly staff
Good location
Nice amenities
Cons:
Need for renovations
Limited breakfast options
High price compared to similar locations

Categories

Cleanliness
8.25
Some reviews mentioned the facilities being a bit worn down. Overall, cleanliness was not a major concern.
Service
9.75
Guests praised the staff for their friendliness and help, highlighting excellent communication and hospitality.
Location
9.25
The location received positive feedback for its proximity to transport links and amenities.
Room Quality
9.25
Rooms were noted for being spacious and well-equipped, though some felt they could use updates.
Amenities
9.25
Good offerings like a pool and fitness area, though some thought options were limited.
Value for Money
8.25
Some guests felt the price was high compared to similar accommodations, affecting the value perception.
Food and Beverage
8.75
Breakfast variety was noted to be good, although limited vegan options were highlighted.
Overall Experience
9.25
Overall, most reviews reflect a very positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:23

Property Description

Luxurious Residential Stay

Modern Furnished Apartments: Enjoy fully furnished apartments with a kitchenette, free WiFi, flat-screen TV, iPod dock, and DVD player. Some units feature a washing machine and dryer.

Convenient Location: Situated near shopping malls and MRT stations, with a shuttle service to popular city spots and free parking. Explore nearby attractions easily.

Relaxation and Recreation: Unwind at the outdoor pool, steam room, sauna, or 24-hour fitness centre. Indulge in massage chairs at The Retreat or have a BBQ by the pool. Perfect for families with children's pool and playroom.

Book now for a luxurious and convenient stay at Fraser Suites Singapore!

Important information:

Please present the same credit card used to guarantee your booking when checking in/ making payment at the property. Please note that hotel may contact the cardholder for verification purposes. The name on the credit card used for the booking should correspond to the guest staying at the property.
A prepayment deposit of one night's room charge at least one day before the date of arrival is required to secure an early check-in. Pending the deposit, early check-ins and late check-outs will be subject to the apartment's availability. Charges apply.
Please note that dishwashing services are not included in our offering.
Pets are allowed upon request, but only in selected apartments, specifically One-Bedroom units and above. Additional charges will apply.



"Housekeeping services are available 3 times per week, excluding Sundays and Public Holidays."In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for S$ 30 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for S$ 60 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 908 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
M
Mimi • family_with_children • sg
10
Great location and family friendly with clean and spacious room.
Pros:

Location was convenient with supermarkets downstairs. Spacious room.

Cons:

Swimming pool was quite dangerous. The edges of the steps leading down to the pool are very sharp and the tiles are very slippery. My sister rolled over and bumped her head at the edge of the pool. There was only a small sign on the floor that the tiles are slippery. Hotel may want to consider changing the tiles or finding another solution.

2026-02-13 • via Nuitee
D
D Priyaji • extended_group • au
9
2026-02-12 • via Nuitee
慧卿 • family_with_children • tw
9
2026-02-11 • via Nuitee
K
Ke • family_with_children • cn
10
在这里找到了回家一样的舒适。
Pros:

人文环境友好，我寻求帮助总能得到及时的回应和解决。每次和工作人员碰面，都会友好微笑低打招呼，而且能感受到真心的善意，不是职业化的笑容，这个让我感觉非常好。在泳池游泳，天开始下雨了，工作人员还能主动给我们送伞，非常贴心。这让第一次到新加坡旅行的我们一家，都非常地舒心，有种回家的感觉。
酒店的硬件条件也很不错，有洗衣机和烘干机，和晾晒的衣架和室外阳台晾衣处，非常方便。
冰箱很实用，让我们在20-30度的冬天，感受到了冰凉的舒爽。
工作区很方便，还提供了不需要转换插头的插座，办公很方便。

Cons:

主卧里面的厕所和洗手间的地漏，酒店已经用胶带封上，但是还是会有味道，这个是美中不足的地方。但是我们旅游每天回来的时候，都很晚，倒床上就睡着了，所以没给我们带来太大的问题。另外，淋浴间的水温和水量都非常好，热得快，出水量巨大。

2026-02-08 • via Nuitee
O
Orcajada • family_with_children • es
9
Pros:

Una estancia perfecta. El personal encantador, el apartamento súper cómodo y la piscina y zonas comunes excepcionales. Nos ayudaron en todas las peticiones que hicimos. El supermercado debajo del hotel tb muy cómodo.

Cons:

La TV no era smart y no se podía entrar en las plataformas de streaming.

2026-01-31 • via Nuitee
D
Daniel • family_with_children • us
9
Pros:

Great room, clean, great amenties like pool, gym, indoor kids area

Cons:

Breakfast is limited in choices compared to other high end hotels, gym had what was needed but could use more machines, AC worked fine but had a learning curve

2026-01-29 • via Nuitee
B
Bruno • family_with_children • pt
8
2026-01-25 • via Nuitee
A
Arhamul Quadir • family_with_children • bd
8
Pros:

Overall good experience Especially Ms.Raihan who helped me a lot during my stay.

Cons:

Beds need to be more comfy

2026-01-24 • via Nuitee
M
mohamad • family_with_children • kw
6
Pros:

Size of the room
Staff

Cons:

Room was not ready at the check in time and let me wait for you 2 more hours
A/c and safety box was not working properly even after complaining many times
Bad smell in bathroom
No daily housekeeping

2026-01-22 • via Nuitee
I
Ibrahim • family_with_children • sa
10
سأعيد الاقامة فيه مرة اخرى
Pros:

قربه من المرافق والمولات واماكن الفعاليات وكذلك حسن ولطافة طاقم العمل و الاستقبال

Cons:

التكييف مع الرطوبة كان يسرب ماء من فتحات التهوية

2026-01-22 • via Nuitee
S
Shahera • extended_group • sa
3
2026-01-21 • via Nuitee
S
Stevie • extended_group • au
10
非常好
Pros:

设施和服务

Cons:

房间的地毯

2026-01-21 • via Nuitee
S
Savita • family_with_children • au
9
2026-01-20 • via Nuitee
P
Peter Adam • family_with_children • au
9
Brilliant services apartment for a longer family stay
Pros:

Level 3 arcade and the pool area was better than expected.
Shops downstairs are great

Cons:

Bit dated and dusty

2026-01-20 • via Nuitee
N
Nawaf • family_with_children • sa
8
A clean and welcoming hotel with exceptionally friendly staff and a fantastic kids’ zone that made the stay especially e
Pros:

The hotel staff were extremely friendly and welcoming — from the reception team to the breakfast staff and the cleaning crew. Everyone was helpful and kind throughout our stay. The hotel also has a kids’ zone on the third floor, which my children absolutely loved; they could easily spend 1.5–2 hours a day there playing arcade games and interacting with other children. Another big plus is the convenience of the building itself, as it has a restaurant, a grocery store, and a bakery located on the ground floor.

Cons:

The booking stated that the apartment could accommodate six people, which I don’t think is accurate. One bedroom had a king-size bed suitable for two people, but the other two bedrooms only fit one person each due to the very small bed sizes. Then, they provided an extra bed and place it in the living, and the sixth person ended up sleeping on the sofa. Additionally, the walls and doors inside the apartment were very thin, so we could hear each other clearly at all times.

2026-01-20 • via Nuitee
D
David • family_with_children • us
7
Great service but broken room amenities.
Pros:

Customer service was good, all around. Facilities outside of the room were good. The pool and exercise facilities were also good. The location was great as it was close to FairPrice and across the street from Killiney's and a very short distance away from Orchard Rd (by car).

Cons:

My only complaints were:

1) the AC in the master bedroom was not working. I tested the AC in that room vs AC in other rooms by setting them all to the same 18 degrees, and I had feedback from the other 2 people staying with me, as well as two other guests that came to visit, and everyone, including myself, could tell the AC was not working in the master bedroom. I raised this complaint and while a maintenance guy came, it was not addressed or fixed. The maintenance guy said it was working by using a temperature gauge, but the fact remains that the room's temperature remained high.

2) My other complaint is that something in the kitchen was not working. It was likely the plumbing. There was a bad smell that persisted. I avoided it by staying away from the kitchen. But, it was an issue throughout my entire stay.

Generally, the service was good. But, the plumbing and the AC in the room was not working.

2026-01-19 • via Nuitee
M
Madhavan • family_with_children • gb
9
2026-01-19 • via Nuitee
A
Andrew • family_with_children • nz
8
Overall very good accommodation, would stay again.
Pros:

great location, well appointed facilities, great staff

Cons:

bed was very hard

2026-01-19 • via Nuitee
P
Pushkala Rani V • family_with_children • in
7
Good clean stay but poor behaviour from staff
Pros:

Cleanliness and location

Cons:

Behaviour of some staff - Raja at the reception - the way he responded to us specifically while checking out to bring back the luggage - we never experienced such arrogance from any of the staff here in India. Very minimal options for breakfast for Indians. Not a great stay with these kind of staff.

2026-01-19 • via Nuitee
K
Kumar • extended_group • au
9
2026-01-18 • via Nuitee