Britannia Coventry Hill Hotel

Great hotel. Only 10-15 minutes from NEC, which is ideal. Looks grubby from the outside, but really nice inside. I would definitely recommend it.

Arrived late, no food available die to refurb was not told this when I booked. Expensive for nothing but a bed to sleep in!

What a truly horrendous experience. I thought initially it can’t be that bad but I was wrong - it absolutely was. No bar, no food and dirty, rundown and terrible bed that sloped.
My neighbours were up until 5am playing music and screaming at each other. Night manager came to investigate at 4am but did nothing.
Receptionist absolutely delightful and couldn’t have been better, she’d be an asset to any hotel but utterly wasted in this ghastly place. Avoid like the plague, stay and you’ll possible get the plague.

As you pull up into the car park the first thought is..is it derelict, shut down?
Entrance through the painfully slow auto doors leads into slightly better looking reception area, very helpful receptionist and nice new carpet on the floor. The hotel is being refurbished and therefore no bar or food available. The room allocated to me was nicely refurbished, possibly the nicest bathroom I’ve stayed in for a while, thick new carpet and comfy mattress. However, the aluminium windows hardly opened to get rid of the overpowering smell of paint. The heating did not work so quite chilly overnight.
Would consider staying again if there was food/drink provision but it’s not in an area that you could walk to a pub/restaurant that I could find.

Communal areas are in turmoil as the hotel is undergoing refurbishment. My room, however, was recently renovated and was well decorated and equipped. Also clean!

We were the only ‘paying guests’ very uncomfortable getting stared at by the other guests. No restaurant or bar open . Full of huge bags of used takeaway cartons.. We waited until it went quiet about 4 am and left. Ours was the only car in the car park

horrendous - Do Not stay at this hotel it is Filthy and houses none holiday and business people. Not worth the risk! at least 1 dozen black curly hairs on bedding, used towel to sleep on, there were no alternative hotels in the area or I would have left. A man came in dinning room at 7am filthy having urinated and stinking!

The stay was comfortable however there were no food or bar facilities. I had booked in March and received no updates about the lack of facilities

A complete dump. Like a hotel you’d find in a 3rd world country. Wouldn’t stay here again if my life depended on it. They’d be better off knocking it down and starting again, some rooms look as if they’ve started knocking it down already. Do not at any point stay here . Awful is an understatement.

Arrived to empty carpark but packed hotel, guessing it where the givernment are housing immigrants, staff seemed polite but was a very strange atmosphere! Security on the main entrance was a bit off putting.
Manageable for one night if passing through

On arrival, I was concerned by the bleak, unkempt look of the place, but this was nothing compared to inside, as I entered the reception doors a security guard asked me what I wanted, I told him I had a room booked and he pointed me towards reception, I waited there but no one cane another security guard came a ran a bell, an older man came out and after a few minutes said I had not paid for the booking, a third security guard was telling a young man to get out of the reception area, as he was eating, there were young men walking and sitting around. It smelt like yesterdays school dinners, I asked the man if it was safe to be there he shrugged and said yes, I cancelled the booking and left immediately

Its horrendous.
I have stayed at well over 2000 hotels.
This is one of the worst.
Rooms were quite poor.
Breakfast was a joke. served in a plastic container and very poor quality
Many asylum seekers in the hotel ( 95%) creating noise during the evening.
The receptionist was dressed like a street person and not sure what he was saying when we checked in.
A very strange smell throughout the hotel.

terrible , full of asylum seekers didn't feel safe and wasn't prepared to stay over night and leave my van.

This is a hotel where there are lots of residents loitering outside and inside and is very off putting. This hotel looks untidy and definitely has the resemblance of youth hostel. I wouldn’t book again

Incredibly tired hotel, with no services.
On the Positive, the room was clean and shower worked well with plenty of hot water
Wi-Fi in room was perfectly reasonable
No bar, no restaurant facilities that I could use, as was advised by checking staff not to. Entrance doors that seem to be on Prozac lift that worked but made terrible noises and made me feel very uncomfortable.. Windows in bedroom the only opened one centimetre and that was after I’d shove them hard to open at all. Car park that was covered in Garden rubbish, Which had been there for months by the look. Most areas were tatty.

Something out of a horror film,
Walk through the door and walked straight back out,need to update web site and stop giving people a false impression on how good the hotel looks need to close and have a complete make over DIY SOS might help.

DO NOT STAY. This is an awful Hotel. I paid £115 for a grotty, run down room. The whole place smells. I asked Hotels.com for a refund but they couldn't promise me one until they spoke to the Hotel the next morning, leaving me no option but to stay. To be honest I am disappointed that Hotels.com have this Hotel on their site. The staff are very rude and proceeded to insult me because I wasn't happy. The room walls are covered in stains, bathroom looks dirty, the whole place made my skin crawl. You can’t sleep because the heating system pipe work bangs even though I had my radiator turned off! So please avoid..

Didn’t feel overly safe. It was like an asylum seekers hotel.

DO NOT STAY. This is an awful Hotel. I paid £115 for a grotty, run down room. The whole place smells. I asked my booking agent for a refund but they couldn’t promise me one until they spoke to the Hotel the next morning, leaving me no option but to stay. The staff are very rude and proceeded to insult me because I wasn’t happy. The room walls are covered in stains, bathroom looks dirty, the whole place makes your skin crawl.

This property was like a half wayhouse.
People eating in lifts, whole downstairs stunk of curry, whole place was very badic run down and grubby.
This is not what i expect when booking through Hotels.com.
Maybe worth a site visit, then i am sure you will remove this property.
It was so over priced.
I usually pay around £100-£190 and have always been comfortable with the accommodation.