Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area by IHG

Hotels
•
Holiday Inn Express
7.9 (479 reviews)
3618 New Bern Avenue , Raleigh , US
+1 919-256-2800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Clean hotel
Comfortable beds
Good breakfast options
Cons:
Some rooms had odors
Parking issues
Limited ice machine availability

Categories

Cleanliness
7.65
The hotel was generally clean and well-maintained, with several mentions of room cleanliness despite some concerns about smells in certain areas.
Service
8.15
Staff were friendly and professional, although there were a few instances of less-than-welcoming service.
Location
8.15
Convenient location with easy access to nearby attractions, but parking was sometimes problematic.
Room Quality
7.15
Room quality was mixed. Some found it comfortable, while others noted issues like odors and lack of carpeting.
Amenities
7.65
Amenities were generally satisfactory, with some guests disappointed by the pool closure.
Value for Money
8.65
Guests felt they received good value considering the price point, despite a few minor complaints.
Food and Beverage
8.15
Breakfast offerings were well-received, contributing positively to the stay.
Overall Experience
7.65
Overall experience was pleasant, with many positive aspects but a few significant issues that impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:36

Property Description

Convenient Location and Amenities
Located just off Interstate 440, Raleigh Inn & Suites is a short drive from central Raleigh. Guests can enjoy an indoor heated pool, continental breakfast, and meeting facilities during their stay.

Comfortable Rooms with Modern Features
Each room at Raleigh Inn & Suites comes with a satellite TV featuring HBO channels, free Wi-Fi, a microwave, and a small refrigerator for added convenience.

Fitness Center and 24-Hour Reception
Guests have access to a fitness center to stay active and a 24-hour reception for any assistance they may need. Vending machines are also available on-site for added convenience.

Experience comfort and convenience at Raleigh Inn & Suites - book your stay now for a memorable visit to Raleigh!

Important information:

Elevators: [Maintenance Upgrade]

Dear Valued Guests,

We would like to inform you that our hotel elevators will undergo scheduled maintenance to ensure your safety and comfort from JUNE 09 – 13, 2025. During this period, the elevators may be temporarily unavailable or experience brief service interruptions. We apologize for any inconvenience this may cause and appreciate your patience as we work to maintain the highest standards of safety and reliability.

For assistance, please approach our front desk.

Thank you for your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 479 reviews
Cleanliness: 7.65
Service: 8.15
Location: 8.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 7.65
C
Chameka • couple • us
10
2026-10-14 • via Nuitee
T
Terra • couple • us
6
Pros and cons but not a place I would willingly stay again.
Pros:

Victoria at the front desk was the highlight of the entire stay. She was super friendly and charismatic. She informed our group of some of the best attractions in Raleigh and kept checking in to make sure everything was going well.
The water pressure was amazing but if you did not point the shower head at the wall then water was getting all over the floor.

Cons:

Our room and towels smelled very strongly of cigarette smoke even though it’s a nonsmoking hotel. I was glad we did bring our own towels too as the weather called for rain so we used those mostly. We also brought a small air purifier which helped with some of the smell in the air.
Keurig was not clean either. I cleaned it myself and then it didn’t work well which was probably for the best.
The neighborhood was the worst. Prostitutes, homeless, high crime, constant sirens, dirty. We were there as part of a stay to play for a softball tournament so shame on the tournament directors for choosing this as a place for families.

2026-10-09 • via Nuitee
C
camille • family_with_children • fr
10
chambre familiale immense et confort, piscine et salle sport, petit déjeuner trés fourni et copieux
Pros:

petit déjeuner royal : beaucoup de choix, du personnel qui nettoie, surveille et réapprovisionne les aliments. chambre familiale immense, hall d'entrée accueillant. piscine et salle de sport

Cons:

salle de sport, 1 seul tapis de course qui fonctionne sur 3, pas beaucoup de clim dans la salle de sport.
sinon rien à redire, tout était parfait

2026-08-13 • via Nuitee
G
Glen • solo_traveller • us
10
Pros:

The place was very clean.

2026-07-25 • via Nuitee
J
Johnny • solo_traveller • us
10
Pros:

Front staff was AMAZING! They were nice to talk with and have great advice about local places. They made the stay exceptional. The beds were so comfortable, I missed the hotel room once I got home.

Cons:

Not much. If anything, that large room needed a bit more decor and it would have been nice to have all the buttons working on the shower head, but all in all it was an excellent stay.

2026-07-25 • via Nuitee
R
Roger • extended_group • us
10
Awesome
Pros:

Great: We will be back in September

Cons:

Get more luggage carts

2026-07-23 • via Nuitee
L
Lori • couple • us
10
2026-07-23 • via Nuitee
H
Heather • couple • us
10
2026-07-18 • via Nuitee
G
gary • solo_traveller • us
10
2026-07-18 • via Nuitee
T
Tonya • couple • us
10
2026-07-13 • via Nuitee
E
Eva • solo_traveller • us
10
I really enjoyed my stay. Friendly staff and cleanest place I had stayed.
Pros:

It’s clean

2026-07-09 • via Nuitee
E
Evgenii • family_with_children • de
10
2026-07-03 • via Nuitee
A
Aisha • extended_group • us
10
Everything was beautiful even the staff were helpful and nice
Pros:

Very clean and nice

Cons:

N/A

2026-06-22 • via Nuitee
T
Thomas • couple • us
6
Pros:

Room location was great. Very good breakfast. Friendly evening staff.

Cons:

Morning staff was just there didn't seem to want to interact. Like to sleep to the light of the TV, but TV would not stay on. There was a clicking and tapping sound from the refrigerator that kept us awake.

2026-06-15 • via Nuitee
E
Explore44520349474 • Couples • Eddyville, Kentucky
6
Unacceptable check-in
Pros:

After a 3 hour flight delay having engine failure coming from Nashville to Raleigh on June 11th. Arrived at HI around 12:30 am June 12th. Receptionist had taken my name and 3 people walked up to buy snacks and receptionist stopped checking me in to wait on them. You ALWAYS wait on the first customer.

2026-06-14 • via Tripadvisor
S
Stephanie • couple • us
8
2026-06-09 • via Nuitee
G
gioni • solo_traveller • us
1
Terrible
Pros:

nothing

Cons:

Room smelled terrible and the toilet didn’t flush and the walls had old dried boogers on them. The shower won’t stop dripping either

2026-06-09 • via Nuitee
S
Stacey • extended_group • us
10
Quick overnight in a great hotel.
Pros:

Ease of checking friendly staff.

Cons:

N/A

2026-06-07 • via Nuitee
M
Mcgowan • family_with_children • us
9
2026-06-04 • via Nuitee
S
Sterling • solo_traveller • us
10
2026-06-03 • via Nuitee