Mandarin Oriental, New York

In general accommodation and service is very good here. Opened windows!:)
Stuff very pleasant and very trying to meet the needs, really good.
Coming back repeatedly.

Wow, this place is just amazing. Its like a castle in the sky above manhattan. Staff was super helpful, they held on to a cake I had for the day, rooms were huge crazy clean and bathrooms were so so fancy. View was amazing and the local mall and location were the best. It was my wife's birthday and they left us a small cake and letter. Super sweet staff, I'll never forget this.

We recently stayed at the Mandarin Oriental New York using free nights, and I just wanted to say how wonderful our experience was. The entire team made our stay feel truly special and comfortable.

We were celebrating a milestone birthday, and I had only asked for a simple card from the hotel to acknowledge the occasion. We were therefore genuinely surprised and touched by the very generous gesture of a bottle of champagne, a cake, and a beautifully written birthday card for my friend.

I was also pleasantly surprised by the thoughtful touches throughout our stay, such as the daily supply of bottled water in the room.

In addition, the staff in the lounge, as well as the reception team and waiters, were all incredibly kind and friendly. They made every breakfast, dinner, and even a simple cocktail an absolute pleasure.

We would like to say a heartfelt thank you for making this trip so memorable.

This review is to thank the wonderful staff at the Mandarin Oriental who made my weekend so wonderful! From Phillip at the front who helped me with my bags and wished me a Happy Birthday once he heard why I was in NYC, to Dream who checked me in and to everyone else after, everyone was lovely. My room had a great view of Central Park, and was cleaned every day so well. (Thank you for the bookmark!)

The food was delicious from the noodle soup that warmed me after my Jonathan Groff evening show, to the best Caesar salad of my life!!! Afternoon tea on Sunday was so peaceful and I watched the world go by with my complementary NYTimes.

Finally, the gym and spa was fantastic, and I wish I could bring home the amethyst steam room to my house. Massage made up for an unexpected travel extension thanks to my flight getting cancelled due to weather.

Overall, perfect weekend in NYC. I have stayed other places before, but Mandarin will now be my home away from home going forward.

Our afternoon tea at the MO Lounge in the Mandarin Oriental was nothing short of wonderful.

From the moment we were seated, we were captivated by the stunning, expansive view of the city over Columbus Circle and Central Park. It is arguably one of the most breathtaking backdrops for tea in all of Manhattan.

As someone who frequently seeks out dietary-friendly options, I was blown away by the gluten-free tea selection. The sandwiches and pastries were, without exaggeration, some of the best I have had anywhere in the world. Often, GF substitutions can feel like an afterthought, but here they were clearly crafted with the same precision and creativity as the standard menu. Every bite was flavorful, fresh, and perfectly textured.

The service was impeccable. The staff was incredibly attentive and professional, maintaining the formal atmosphere you expect from such a prestigious venue. However, what truly made the experience stand out was their relaxing nature. The service never felt "stuffy" or overly rigid; instead, the warmth of the team allowed us to truly unwind and enjoy the ritual of tea.

I am already looking forward to my next visit. If you want a high-end tea experience that combines a world-class view with genuinely inclusive, gourmet food, this is the place to go.

After spending a week, it was clear that the Mandarin Oriental New York delivers an amazing experience in all respects. From the moment a guest enters on the ground floor to the atmosphere of the lobby on the 35th floor, everything is curated for the guest to experience wonder. We had a Hudson River room on a high floor away from the elevator and it was quiet, spacious and the blackout curtains provided for a fitful sleep. The hotel thinks of everything. There is a charger in the in-room safe so that one can charge their laptops or iPads while out exploring the city. The amenities in the room are nothing short of luxurious. Housekeeping was efficient and detailed as well as evening turndown service. Several nights after returning to the room, turndown put out the MO slippers in front of the bed.

We dined each morning for breakfast and it was the best way to begin the day. The Upper West Side Bagel was delicious and filling. The best part of the dining experience was John. He remembered small details and inquired each morning as to the stay. After the second morning, we specifically asked for his section. We also dined one evening and the food was consistently delicious. While the food is of top quality, what really draws a person is the view of the city and Central Park. For dining outside of the hotel, the Concierge Team was incredibly good. They were able to secure the most difficult reservations. For months leading up to the trip to NYC, I tried to get reservations and both the online system at the restaurant as well as making personal calls said everything was booked. The Concierge was able to get a table for two, on the day requested and within an hour of the preferred time! In all respects, the concierge team was extraordinary.

The pool and fitness room are absolute gems. The pool is heated and large for NY standards. Best times to go are very early in the morning or around 4:00 pm.

While I stayed at the hotel before, this was the first time I enjoyed the Spa. The whole journey is an experience and I will definitely return.

The value of the room is expensive but you get what you pay for which is high quality, a luxury experience and you are at the entrance to Central Park.
Overall, it was a fantastic experience and I am already planning to return. Thank you to John, Elisa and GM Marcel Thoma for making the MO the best place to stay in NYC.

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The room is beautiful and the breakfast is amazing. Special Thank to the manager Miles for helping us out during the blizzard! 10out 10!

Great location, easy access to the subway system to explore all over. Great staff and hospitality. Got stuck there during a snowstorm and the staff was very helpful and friendly. Would stay here again.

The best experience you ever get.

Dustin, Miles, and the entire team were absolutely superb. I've stayed at hotels all around the world at this level, and this is by far the best service I've ever received at a hotel. Everything else simply pales in comparison. The staff was so nice, always responsive, incredibly prompt, and always offering more than we needed. Do all the little things right. Things you don't even think you want or you didn't even realize were a thing. Miles went above and beyond to look after us! No exaggeration, this was an 11 out of 10 experience. I simply could not consider staying at another hotel in NYC now.

The location was the best, and so was the staff. The service at the oriental is exceptional.

Marisela, Dunkin and Mikes made our wife’s birthday stay very special. There was an mis understanding on room reservations and they went really out of the way to check on us. Most polite people and a very good hotel and staff. Highly recommended