Mandarin Oriental, New York

After spending a week, it was clear that the Mandarin Oriental New York delivers an amazing experience in all respects. From the moment a guest enters on the ground floor to the atmosphere of the lobby on the 35th floor, everything is curated for the guest to experience wonder. We had a Hudson River room on a high floor away from the elevator and it was quiet, spacious and the blackout curtains provided for a fitful sleep. The hotel thinks of everything. There is a charger in the in-room safe so that one can charge their laptops or iPads while out exploring the city. The amenities in the room are nothing short of luxurious. Housekeeping was efficient and detailed as well as evening turndown service. Several nights after returning to the room, turndown put out the MO slippers in front of the bed.

We dined each morning for breakfast and it was the best way to begin the day. The Upper West Side Bagel was delicious and filling. The best part of the dining experience was John. He remembered small details and inquired each morning as to the stay. After the second morning, we specifically asked for his section. We also dined one evening and the food was consistently delicious. While the food is of top quality, what really draws a person is the view of the city and Central Park. For dining outside of the hotel, the Concierge Team was incredibly good. They were able to secure the most difficult reservations. For months leading up to the trip to NYC, I tried to get reservations and both the online system at the restaurant as well as making personal calls said everything was booked. The Concierge was able to get a table for two, on the day requested and within an hour of the preferred time! In all respects, the concierge team was extraordinary.

The pool and fitness room are absolute gems. The pool is heated and large for NY standards. Best times to go are very early in the morning or around 4:00 pm.

While I stayed at the hotel before, this was the first time I enjoyed the Spa. The whole journey is an experience and I will definitely return.

The value of the room is expensive but you get what you pay for which is high quality, a luxury experience and you are at the entrance to Central Park.
Overall, it was a fantastic experience and I am already planning to return. Thank you to John, Elisa and GM Marcel Thoma for making the MO the best place to stay in NYC.

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The room is beautiful and the breakfast is amazing. Special Thank to the manager Miles for helping us out during the blizzard! 10out 10!

Great location, easy access to the subway system to explore all over. Great staff and hospitality. Got stuck there during a snowstorm and the staff was very helpful and friendly. Would stay here again.

The best experience you ever get.

Dustin, Miles, and the entire team were absolutely superb. I've stayed at hotels all around the world at this level, and this is by far the best service I've ever received at a hotel. Everything else simply pales in comparison. The staff was so nice, always responsive, incredibly prompt, and always offering more than we needed. Do all the little things right. Things you don't even think you want or you didn't even realize were a thing. Miles went above and beyond to look after us! No exaggeration, this was an 11 out of 10 experience. I simply could not consider staying at another hotel in NYC now.

The location was the best, and so was the staff. The service at the oriental is exceptional.

Marisela, Dunkin and Mikes made our wife’s birthday stay very special. There was an mis understanding on room reservations and they went really out of the way to check on us. Most polite people and a very good hotel and staff. Highly recommended

This was an amazing hotel to stay in for my work trip. I wish I got to enjoy the hotel longer! I want to specifically call out 3 individuals:

Dustin at the front desk was such a joy! We had a hiccup with the first room I was staying in, and he was efficient in making it right, and helping me move to a new room seamlessly. Just a very kind and hospitable person all around.

John at the restaurant was the best breakfast server. He has such an infectious, positive energy, and made my breakfast experience one to remember. He is such a gem to the MO experience and I want him to be recognized!

Lastly Alex in security - left my kindle behind in one of the rooms. He promptly handled finding my item, was super gracious on the phone, and handled overnighting my kindle back to me for my next trip coming up this weekend.

This hotel has spectacular rooms, comfy beds, chic interior, phenomenal food in the lounge, beautiful views of the river and Central Park, and lovely people. I hope I get to stay again soon!!!

Индивидуальный подход, шикарное расположение

Our experience at the Mandarin Oriental was simply exceptional from beginning to end. The hotel delivers exactly what one expects from a property of the highest standard — and goes beyond.

The room was spacious and extremely comfortable, with impeccable cleanliness and a stunning view — simply WOW — which made our stay even more special. Everything was very quiet, beautifully maintained, and thoughtfully detailed.

The location is excellent, convenient for getting around the city and close to the subway, yet at the same time peaceful, which makes all the difference when resting after a busy day.

The true highlight, without a doubt, is the team: everyone was incredibly friendly, professional, and attentive, always ready to help and make us feel genuinely welcome. The care shown to me, my wife, and our daughter was especially meaningful, and the attention to every detail was truly memorable, making the celebration of a special occasion even more exceptional. I would like to especially highlight the pre-arrival contact by Victoria Vizcaino and the wonderfully positive and personalized surprises, thoughtfully arranged so that we could fully enjoy our celebration and so our daughter could also have fun during our stay. We loved it.

It was an unforgettable stay that exceeded our expectations. We will certainly return and highly recommend the Mandarin Oriental without any hesitation.

I booked Mandarin Oriental Manhattan through the Fine Hotels program at American Express, which came with many perks (e.g., noon check in, 4pm late check out, $100 hotel credit, upgraded room, breakfast for two). My daughter checked in and she was welcomed by name with an upgraded, Hudson River view, high floor room, jasmine tea and fruit. The breakfast for two (up to $90) was a great way to start the day. The dining room has incredible views and wide selection of healthy, savory and healthy breakfast options. The nightly turn down service with slippers, mats and treats by our bed made us feel extra special. High end amenities from the Shops at Columbus Circle (Diptyque lotion, chocolates by La Maison du Chocolat Paris). Spacious shower, double sinks, tub overlooking Hudson (with bath salts), and plush robes added to the five star experience. The Christmas decorations including letters to Santa and afternoon hot chocolate bar made our trip even more "sweet." We appreciated being able to get a snack at nearby Whole Foods Market or banana pudding at Magnolia. A five story Nordstrom is across the street too. We walked to Broadway, Fifth Avenue, Rockefeller Plaza, and of course Central Park (which is across the street). Last but not least, they were offering a special - third night free, which made this hotel a little more affordable, especially right before Christmas and New Year's. This hotel stay was definitely an early Christmas present for my two daughters and me!

Die zentrale Lage am Columbus Circle und Central Park

I stayed here for a weekend getaway after all the holiday tourists were gone and NYC took a breather.

The hotel is becoming a bit outdated with wear and tear in the furnishings and in the room. Because this is an expensive five star hotel, this should not be the case. The in-room dining was, while expectedly expensive, subpar. The main restaurant was very underwhelming for a 5 star hotel and more resembled a lobby lounge (the restaurant is appropriately named the MO Lounge). The toiletries and bedding however were top notch. The only reason for paying such a high price here compared to other five star hotels in NYC is the view. We had an amazing view of Central Park which makes you want to gaze out the window 24 hours/day. We could have paid 1/2 the price at Loews Regency Hotel (which is the same level of luxury) but wouldn't of had this view. If you don't care for the view, stay at the Loews and save a few hundred dollars.

Its also convenient to have a bunch of restaurants and a Whole Foods in the lobby of the building which allows you to go downstairs and get whatever fruit, beverages or snacks you want to have in your room.

I am not sure I would stay here again and would actually give MO a 4.5 star rating.

We stayed at the MO and had a good time. Service was truly exceptional. As some state, the rooms are a tad outdated but not overstretched. We had a great view from our room too. Location made it easy to pop in and out of Central Park, walk to 5th ave, broadway etc.
Our only gripe was breakfast seemed to be scattered and thats where the service fell short. Seems like the quality of service is so high everywhere else but F&B downstairs not quite hitting the mark with quality of food or the service in restaurants.

I think we would definitely stay here again but, will consider other similar quality hotels first.

I had a two-night urban getaway and it was wonderful. The location was convenient. The room was spacious, clean and thoughtfully designed with Marvelous views.
What truly stood out was the genuineness and attentiveness of the team. From Check in with Dream, to the Lounge experience with Mark, Martin, Nathaniel and Richard, every interaction was warm and welcoming. The Bar experience with Aya and Shakill was a Highlight- from the creative drinks to the thoughtful recommendations and the welcoming atmosphere.
Overall, it was a memorable stay defined by care, professionalism, and authentic warmth. Thank you to the Mandarin Oriental NY team for making my visit so special.