Embassy Suites by Hilton Niagara Falls/ Fallsview

Hotels
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Embassy Suites Hotels
7.5 (11606 reviews)
6700 Fallsview Boulevard , Niagara Falls , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location and amenities
Cons:
Poor service and mismanagement
Overpriced parking and additional fees

Categories

Cleanliness
7.5
Cleanliness appreciated, but some concerns regarding the maintenance of public areas.
Service
6.5
Numerous complaints about slow and unresponsive staff, particularly during peak times.
Location
8.5
Great location close to the falls, although some issues with parking.
Room Quality
7.5
Rooms are generally clean and comfortable, but there are concerns about misrepresentation of room attributes.
Amenities
8.5
Good amenities including pool and spa, with some positive mentions for the breakfast options.
Value for Money
6.5
Many guests felt the overall cost did not match the service and amenities provided.
Food and Beverage
7.5
Good selection of breakfast, but issues with accessibility for guests with special needs.
Overall Experience
7.5
Mixed reviews with some guests enjoying their stay, while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:30

Property Description

Luxurious Suites with Spectacular Views
The Embassy Suites by Hilton Niagara Falls Fallsview offers spacious two-room suites with separate living and bedroom areas, providing luxury and comfort for all guests. Enjoy breathtaking views of both the American and Canadian Falls right from your suite.

Dining and Entertainment Options
Indulge in a complimentary evening reception with snacks and drinks, and wake up to a free made-to-order breakfast. With on-site dining options including TGI Fridays, Keg Steakhouse + Bar, and Starbucks, guests can savor delicious meals without leaving the hotel.

Fitness and Relaxation Amenities
Stay active in the on-site gym, unwind in the hot tub, or take a refreshing swim in the indoor pool. Whether you prefer working out or simply relaxing, the Embassy Suites has something for everyone.

Experience luxury, convenience, and stunning views at the Embassy Suites by Hilton Niagara Falls Fallsview. Book your stay now for an unforgettable experience.

Important information:

Please note that a surcharge applies for payments with foreign currency.

Service animals are allowed, please inform the hotel in advance.

All extra beds are subject to availability and not guaranteed. Arrangements for extra beds must be made in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The buffet breakfast and evening reception are temporarily closed due to local Covid regulations.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 35 per day.

  • Internet

    WiFi is available in all areas and costs CAD 9.95 per 24 hours.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 11606 reviews
Cleanliness: 7.5
Service: 6.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.5
R
Richard • couple • ca
10
2026-03-07 • via Nuitee
L
Ling • family_with_children • ca
8
2026-03-06 • via Nuitee
U
Urgor • family_with_children • ca
10
Perfect place to spend few days. Bit pricey though.
Pros:

View to falls from 33 floor is awesome. Breakfast is delicious, vast options.

Cons:

Windows slightly dirt from the outside. But of course it is impossible to clean them weekly or daily.

2026-03-05 • via Nuitee
M
Mandziuk • extended_group • ca
6
Pros:

The view was very nice. The location was convenient.

Cons:

The room smelled of sewage.

2026-03-05 • via Nuitee
S
Severin • family_with_children • ca
4
2026-03-05 • via Nuitee
V
varnita • couple • ca
1
Pros:

Well I booked this trip well in advance for my birthday with a horshoe falls view that showed on your website..when we reached the room was falsely advertised and when we brought it up with the staff and booking.com none of them helped we had to pay so much more than expected and then we were given a room that matched the description...even then the room was extremely unclean

2026-03-05 • via Nuitee
K
Kafley • extended_group • ca
5
2026-03-05 • via Nuitee
N
Nickesha • couple • ca
9
2026-03-05 • via Nuitee
K
Kanagiah • extended_group • ca
10
Excellent
Pros:

Clean and convenient

Cons:

Location

2026-03-05 • via Nuitee
C
Campos • solo_traveller • co
10
Pros:

Ubicación

Cons:

Todo muy bien

2026-03-05 • via Nuitee
C
Chadwick • couple • ca
10
Pros:

Room was very big. Bed was comfortable. Over all great experience
Will definitely go back again

2026-03-04 • via Nuitee
N
NISARG • couple • ca
1
Pros:

Nothing

Cons:

Everything. Stay away from this hotel.

2026-03-04 • via Nuitee
A
Anglade • extended_group • fr
4
One night in Niagara
Pros:

The location, the view

Cons:

They didn’t tell but you have to pay for the parking, they make a mistake for our room at first and the breakfast was horrible

2026-03-04 • via Nuitee
S
Sarah Mputu • family_with_children • ca
7
Bien, confortable
Pros:

L’emplacement était magnifique, nous étions à côté de tout ! le petit déjeuner était varié plusieurs

Cons:

Le séchoir ne fonctionnait

2026-03-04 • via Nuitee
F
Fiona • extended_group • ca
8
2026-03-04 • via Nuitee
M
milindadesilva • Family • Toronto, Ontario
2
Disappointing Anniversary Stay Due to Room Downgrade and Lack of Transparency
Pros:

My wife and I stayed at Embassy Suites by Hilton Niagara Falls Fallsview to celebrate our wedding anniversary and unfortunately the experience did not unfold as expected.

Two reservations were made through American Express for 1 King Bed Suite – Horseshoe Fallsview accommodations so that we could celebrate with family.

At check-in, the Manager on Duty offered connecting Two Queen rooms instead of the King suites so the rooms could be next to each other. As no limitations regarding the rooms were mentioned, we agreed to the change.

However, once we entered the rooms, the Falls view was significantly obstructed by large exterior structural pillars. This was not simply an angled view — a portion of the Falls view was physically blocked. The rooms were also located directly in front of the ice machine, which can reasonably affect guest comfort due to noise and traffic. None of this was disclosed at the front desk.

When we raised the concern, we were later informed that the King suites were sold out and we were moved to standard Two Queen rooms on different floors. Ultimately, we did not stay in the suite category originally reserved.

Another challenge occurred during check-in as I had inadvertently left my physical wallet in Toronto. I offered to process a payment through Apple Pay to resolve the situation, but the hotel could not accommodate this for room authorization or parking. As a result, I had to spend nearly an hour locating alternative parking outside the property.

Because of the time spent resolving the room situation and parking arrangements, we were unfortunately unable to fully enjoy the complimentary evening reception offered by the hotel.

To management’s credit, they did respond to my follow-up email and acknowledged the concerns. However, clearer communication at check-in regarding room location, view obstruction, and actual suite availability would have allowed us to make an informed decision.

The hotel has an excellent location near the Falls, but the overall experience during what was meant to be a special anniversary celebration was disappointing.

2026-03-03 • via Tripadvisor
E
Erin • couple • ca
10
Pros:

Great

Cons:

Beds weren’t overly comfy

2026-03-03 • via Nuitee
K
Kim • solo_traveller • ca
9
Pros:

Location and renovated room

Cons:

Both men i dealt with a front desk were not friendly at all.

2026-03-03 • via Nuitee
M
Mohak • couple • ca
9
2026-03-03 • via Nuitee
S
Sheargold • couple • au
10
What a view
Pros:

We were upgraded at a small xtra fee to a suite which had an amazing view from a very large window and also with a massage chair.

2026-03-03 • via Nuitee