Embassy Suites by Hilton Niagara Falls/ Fallsview

Hotels
•
Embassy Suites Hotels
7.5 (11606 reviews)
6700 Fallsview Boulevard , Niagara Falls , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location and amenities
Cons:
Poor service and mismanagement
Overpriced parking and additional fees

Categories

Cleanliness
7.5
Cleanliness appreciated, but some concerns regarding the maintenance of public areas.
Service
6.5
Numerous complaints about slow and unresponsive staff, particularly during peak times.
Location
8.5
Great location close to the falls, although some issues with parking.
Room Quality
7.5
Rooms are generally clean and comfortable, but there are concerns about misrepresentation of room attributes.
Amenities
8.5
Good amenities including pool and spa, with some positive mentions for the breakfast options.
Value for Money
6.5
Many guests felt the overall cost did not match the service and amenities provided.
Food and Beverage
7.5
Good selection of breakfast, but issues with accessibility for guests with special needs.
Overall Experience
7.5
Mixed reviews with some guests enjoying their stay, while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:30

Property Description

Luxurious Suites with Spectacular Views
The Embassy Suites by Hilton Niagara Falls Fallsview offers spacious two-room suites with separate living and bedroom areas, providing luxury and comfort for all guests. Enjoy breathtaking views of both the American and Canadian Falls right from your suite.

Dining and Entertainment Options
Indulge in a complimentary evening reception with snacks and drinks, and wake up to a free made-to-order breakfast. With on-site dining options including TGI Fridays, Keg Steakhouse + Bar, and Starbucks, guests can savor delicious meals without leaving the hotel.

Fitness and Relaxation Amenities
Stay active in the on-site gym, unwind in the hot tub, or take a refreshing swim in the indoor pool. Whether you prefer working out or simply relaxing, the Embassy Suites has something for everyone.

Experience luxury, convenience, and stunning views at the Embassy Suites by Hilton Niagara Falls Fallsview. Book your stay now for an unforgettable experience.

Important information:

Please note that a surcharge applies for payments with foreign currency.

Service animals are allowed, please inform the hotel in advance.

All extra beds are subject to availability and not guaranteed. Arrangements for extra beds must be made in advance.

When booking more than 4 rooms, different policies and additional supplements may apply.

The buffet breakfast and evening reception are temporarily closed due to local Covid regulations.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 35 per day.

  • Internet

    WiFi is available in all areas and costs CAD 9.95 per 24 hours.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 11606 reviews
Cleanliness: 7.5
Service: 6.5
Location: 8.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 7.5
B
Breyanna • couple • ca
2
Disappointing
Pros:

Clean

Cons:

The view and room wasn’t as promised

2026-03-28 • via Nuitee
P
Phil • couple • ca
6
Nice hotel but overpriced, some areas lacking which need improving
Pros:

Great views, nice rooms

Cons:

Elevators you could be waiting over 30 minutes (probably the worst I’ve experienced), the windows need cleaning as they are filthy so the view was not the greatest because of this, breakfast was difficult and not the greatest system

2026-03-28 • via Nuitee
H
Hemali • extended_group • in
5
2026-03-28 • via Nuitee
S
Sheryl • extended_group • ca
8
2026-03-28 • via Nuitee
C
CrisWebber • Family • Clinton Township, Michigan
2
Hotel mistake never resolved
Pros:

They charged wrong card, corporate card on Hilton account without notice, instead of my personal card presented at check in. They refuse to correct their mistake.

2026-03-27 • via Tripadvisor
I
ISHANDEEP • couple • ca
5
Pros:

Suite size was perfect for a family with kids

Cons:

Swimming pool was closed

2026-03-27 • via Nuitee
S
sayed • extended_group • ca
1
2026-03-27 • via Nuitee
M
MARIFE • family_with_children • ca
10
One of the dining staff was rude 😬
2026-03-27 • via Nuitee
G
Geanina • extended_group • es
8
Buena ubicación y la vista preciosa
Pros:

La ubicación y el personal

Cons:

Estaba en reforma y tardaba mucho los ascensores

2026-03-27 • via Nuitee
A
Aadil • couple • ca
10
2026-03-27 • via Nuitee
J
Judith • solo_traveller • lu
5
2026-03-27 • via Nuitee
M
Muhammad • family_with_children • ca
5
Bad experience
Pros:

Only location

Cons:

Not so clean. Very crowded. Had to wait for long time for the elevators, super crowded breakfast lineup, super crowded swimming pool and jacaozi. Not very clean. I asked them to clean our room and they refused mentioning that they clean every third day. Had a bad experience staying at this hotel.

2026-03-26 • via Nuitee
T
TINA • extended_group • us
8
2026-03-26 • via Nuitee
C
Candice • couple • us
5
Pros:

I like my room because of the view.

Cons:

The elevators, the company could do better. The lines are too long just to catch an elevator. And the free breakfast they could do better.

2026-03-26 • via Nuitee
3
366babakf • Family • Richmond Hill, Ontario
6
Alert- Ongoing Construction
Pros:

The check in experience was complicated by ongoing onsite construction as our room was not prepared and we had to be assigned another room, electronic key ability was not functional. Elevators are all full of construction workers, elevators not functioning well (when you prompt them to go down, it goes ups and downs take it longer to reach to Lobby. It would be essential and fair to tell the guests about ongoing big construction at the time of booking. The room lacks of enough tea bags/ coffee and lacks toothpaste, toothbrush, bath caps, etc that one can expect from top rated hotel elsewhere. The continental breakfast: very basic , the items such as scrambled eggs were cold, the orange juice was very brown cloudy (did not even take the risk to taste them- are they expired)? On the positive side, The room was very neat clean , the view is fantastic. Air-condition working well, room service responds well, attentive staff ( not in the kitchen) .

2026-03-25 • via Tripadvisor
N
nick164 • Friends getaway • Sydney, New South Wales
6
Great views however several detractors
Pros:

Staying at the falls for one night, we opted for the Hilton Embassy Suites given its great location and views. The hotel is very large, making checkin quite impersonal.

There was no recognition / welcome as a Hilton Gold member, however we were upgraded to a partial falls view. The room had been recently refurbished, but was very poorly designed with the only seating area in a windowless room far away from the window. Lifts are ridiculously slow, each time taking 5-10 mins for one to arrive. The hotel bar lacked atmosphere. The hotel's premium stake restaurant has a great view. Whilst the food was good and staff were friendly, service was off, e.g. inattentive after initial introduction, wine didn't arrive until after the starter, no pause between the starter and the main, etc).

Overall, the location and views are a highlight, but poor design choices and underwhelming diner service would put us off returning.

2026-03-24 • via Tripadvisor
D
Dayraliz • couple • us
10
2026-03-24 • via Nuitee
C
Chadwick • couple • ca
10
Pros:

Room is big
Bed is comfortable

Cons:

Everything was great

2026-03-24 • via Nuitee
M
Mohammed • extended_group • ca
7
Pros:

View, room and staff were awesome!

Cons:

The adjacent room was very noisy, difficult to sleep.
Breakfast buffet lacked halal options.

2026-03-24 • via Nuitee
S
Shamis • family_with_children • ca
10
Pros:

We had a great moment with my family, the experience was beyond our expectations,hopefully to come back again

2026-03-24 • via Nuitee