Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central location near port and waterfront
Friendly, attentive staff and concierges
Clean, spacious rooms
Excellent breakfast and good restaurant service
Good pool and Jacuzzi facilities
High standard property and great restaurant servers
Cons:
Occasional poor WiFi
Mattress sag/dip causing discomfort
Shower/basin drainage issues (required maintenance)
Isolated rude reception/booking handling
Limited lounge snacks/beverages outside happy hour
Occasional musky odour and poor in-room lighting

Categories

Cleanliness
8.7
Rooms are frequently described as clean and well maintained, though a few guests reported a slight musky odour at times.
Service
9.4
Service is repeatedly praised (friendly, attentive staff, helpful restaurant/bar team and concierges); isolated reports of rude reception staff when resolving a booking issue.
Location
9.5
Multiple mentions of excellent, central location close to the port, conference centre and waterfront — consistently highlighted as a strong point.
Room Quality
7.8
Rooms are described as spacious and high-standard, but several negatives (sagging mattress/dip, poor lighting relying on lamps, slow-draining shower/basin) lowered this score.
Amenities
8.2
Pool and Jacuzzi praised and facilities generally good; some practical drawbacks noted (poor WiFi in at least one review, limited lounge snacks/beverages outside happy hour).
Value for Money
8
Mostly implicit — many positive experiences, but some guests had payment/booking hassles and one report of an overpriced airport transport which dented perceived value for those stays.
Food and Beverage
9.3
Breakfast and on-site dining receive strong positive mentions (excellent breakfast, good restaurant and attentive servers), supporting a high rating.
Overall Experience
9.5
Overall sentiment is strongly positive with multiple guests saying their stay was amazing or recommending the hotel, despite occasional service/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Luxurious Accommodations and Convenient Location
This hotel at the gateway to the V&A Waterfront offers guests a comfortable stay with stunning views of the waterfront and city skyline. Rooms feature modern amenities including a minibar, LCD TV, and separate bathtub. Selected rooms even include a spacious lounge area for relaxation.

Exceptional Dining and Wellness Facilities
Guests can indulge in delicious breakfast at the Thirty7 Showkitchen restaurant, made from locally sourced products. After a day of exploring, unwind at Raleighs Bar with a selection of whiskeys and cognacs. Additionally, enjoy free access to the well-equipped gym overlooking the city views and pamper yourself at the Heavenly Spa.

Nearby Attractions and Services
Conveniently located adjacent to the CTICC, this hotel is just a 5-minute drive to the Cape Town Stadium and a short distance to Camps Bay and Clifton Beach. With 24-hour room service and free Wi-Fi, The Westin Cape Town ensures a memorable stay.
Book now to experience luxury and convenience at The Westin Cape Town!

Important information:

Please note guests are required to show photo ID and credit card upon check-in. The credit card must match the one used to guarantee the booking.

Please note the following age restrictions are applicable for Heavenly Spa facilities including the swimming pool and spa pool:

The minimum age to access the spa is 16 years old, this includes the indoor swimming pool, sauna, steam room and hot tub. This also applies to the Westin workout gym.

Please note that the Spa is currently operating Wednesday to Sunday, and bookings are essential (facilities are open 6am - 9pm daily; 9am - 7pm - for treatments).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPT

Location

Guest Reviews

8.8
Based on 598 reviews
Cleanliness: 8.7
Service: 9.4
Location: 9.5
Room Quality: 7.8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9.3
Overall Experience: 9.5
H
Hilary • extended_group • mu
9
2026-10-24 • via Nuitee
C
Cornelia • couple • de
9
2026-10-22 • via Nuitee
P
Pieter • solo_traveller • za
10
2026-10-07 • via Nuitee
J
Jaramillo Vallejo • couple • co
10
2026-09-18 • via Nuitee
R
Robert • couple • us
9
2026-09-11 • via Nuitee
M
mionic78 • solo_traveller • pl
9
Pros:

Hotel near to port and the conference center. High standard. Spacious rooms.

Cons:

Nothing

2026-09-10 • via Nuitee
M
Marlini • couple • za
4
This year was a very disappointing experience as compared to last year's stay.
Pros:

Breakfast & location

Cons:

Shower and basin did not drain well. We had to call maintenance twice to rectify it.
The mattress was not comfy. It had a dip which was very uncomfortable.

2026-08-31 • via Nuitee
J
Juliane • solo_traveller • br
8
2026-08-17 • via Nuitee
S
Sulaiman • couple • za
10
Amazing friendly staff and went over and above
Pros:

Staff and facilities

Cons:

Nothing

2026-08-16 • via Nuitee
E
Eleanor • couple • za
9
Pros:

The property is central to all attractions. Clean rooms and very attentive staff.

Cons:

N/A

2026-08-08 • via Nuitee
A
Annick • extended_group • cd
9
Très bon
Pros:

Tout le confort de Westin. La majorité du personnel était très gentil et professionnel

Cons:

Transport pour l’aéroport. J’ai demandé et on m’a emmené un Uber qui a pris son téléphone pendant le parcours et a donné un prix supérieur au prix normal

2026-08-04 • via Nuitee
J
John W Matthews • solo_traveller • za
10
Pros:

The service

2026-06-28 • via Nuitee
N
Nick • couple • za
9
2026-06-28 • via Nuitee
B
Berik • solo_traveller • kz
8
2026-06-28 • via Nuitee
A
Amadou • couple • ca
10
All was fine including Capetown itself.
Pros:

Every thing was up to expectation

2026-06-27 • via Nuitee
K
Kangwa • couple • zm
8
Great
Pros:

It was good

2026-06-20 • via Nuitee
W
Wan Ting • family_with_children • sg
8
2026-06-16 • via Nuitee
E
Emmanuel • solo_traveller • ch
9
2026-06-15 • via Nuitee
A
Andrea • extended_group • it
8
A good and beautiful place
Pros:

Good position and big room

Cons:

WiFi no good

2026-06-10 • via Nuitee
C
Carnevale • solo_traveller • us
10
I can highly recommend this hotel.
Pros:

Cleanliness, location, excellent staff, great restaurant. Benedict, our server was a true gentleman.

2026-06-09 • via Nuitee