InterContinental Cleveland by IHG

Hotels
InterContinental Hotels & Resorts
9 (441 reviews)
9801 Carnegie Avenue , Cleveland , us

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenience to Cleveland Clinic
Friendly and helpful staff
Cons:
Pricing concerns for families

Categories

Cleanliness
9.21
Multiple reviews mention cleanliness as excellent and consistent.
Service
9.18
Positive reviews highlight helpful and friendly staff.
Location
9.22
Conveniently located near Cleveland Clinic, a key theme in reviews.
Room Quality
9.17
Reviews praise the comfort and quality of the rooms.
Amenities
8.2
Good facilities mentioned, but some limitations noted in value.
Value for Money
8.66
Reviews express concerns about pricing for families visiting the clinic.
Food and Beverage
9.21
On-site restaurants receive positive mentions for food quality.
Overall Experience
9.18
Most reviews reflect a high satisfaction level with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:04

Property Description

Luxurious Accommodations
The InterContinental Cleveland, located on Cleveland Clinic’s Medical Campus, offers spacious rooms with modern amenities such as a flat-screen TV, iPod docking station, and minibar. Stay connected with wired and Wi-Fi internet while enjoying a comfortable work desk in each room.

Gourmet Dining
Indulge in a culinary experience at the hotel's two restaurants. North Coast Café serves up delicious American dishes and a breakfast buffet, while Table 45 offers a taste of international cuisine along with a full bar for a relaxing evening.

Fitness and Relaxation
Guests can stay active at the 24-hour gym or unwind in the sauna. For business needs, fax and copy services are available at the front desk. Explore nearby attractions like the Cleveland Museum of Art and Cleveland Botanical Gardens, just a short distance from the hotel.

Book your stay at InterContinental Cleveland for a perfect blend of luxury and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

9
Based on 441 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 9.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
B
Browne couple us
10
Great
Pros:

Convenient with hospital

Cons:

Nothing

2026-04-15 via Nuitee
Z
Zeeshan family_with_children ca
4
Not staying again - no fridge or microwave
Pros:

Connected to the Skywalk which helps get to all the Clinic buildings

Cons:

No fridge, no microwoave

2026-04-11 via Nuitee
Z
Zeeshan family_with_children ca
4
No fridge, no microwave - unacceptable
Pros:

Proximity to the Cleveland Clinic buildings

Cons:

No fridge, no microwave. Totally unacceptable. Not staying here again.

2026-04-11 via Nuitee
Q
Q6815XPmaryf Family Columbus, Ohio
10
Well Managed...
Pros:

Staff were excellent....Room very clean

2026-04-04 via Tripadvisor
A
Ameen2014 Couples Riyadh, Riyadh Province
10
Good location
Pros:

Good service and location for Cleveland Clinic

2026-04-03 via Tripadvisor
T
tomgR3682HS Family Maryville, Tennessee
10
Great place to stay
Pros:

Went to location attached to Cleveland Clinic .. .. room was good nice and comfortable , spacious bathroom . Table 45 was enjoyable dinner meal with Great Service!!! Like wise the cafe was also Great for morning breakfast

2026-04-02 via Tripadvisor
J
Jim_In_ATL Solo travel Marietta, Georgia
10
Great service, spotlessly clean and convenient
Pros:

Had Club Lounge access, and it’s worth every penny.

2026-04-02 via Tripadvisor
M
M3191DOedwardb Couples
10
Outstanding visit supporting our medical care at the Cleveland Clinic.
Pros:

Outstanding facility and service supporting our medical care at the Cleveland Clinic.

2026-03-31 via Tripadvisor
J
joyn428 Friends getaway Ithaca, Finger Lakes, New York
10
A plus for Cleveland Clinic visits
Pros:

I accompanied a friend who was going to Cleveland Clinic for an evaluation. From the moment of arrival we were made to feel welcome—the valet parking guys, to the check in folks were very kind and helpful.

We elected to get a room on the club floor to have access to the lounge during the day. The room and beds were comfortable and the lounge had a selection of food and snacks during the day. Breakfast selection was large with both warm and cold options. The day we arrived we sat in the lounge and had appetizers and a drink. Nice view of the campus at Case Western Reserve Medical school and the lounge attendant Bernadette was pleasant and very helpful. The next day our breakfast was facilitated by Antoinette who was also friendly and helpful to the guests.

The skyway walk on the third floor that gives you direct access to the Cleveland Clinic building gave us an easy way to transition from hotel to medical appointments.

There was a gym and restaurant within the hotel. We did not use the restaurant but heard nice things about it. All in all the interContinental was a good experience that made a difficult medical visit so much easier.

2026-03-31 via Tripadvisor
R
R1678ERjoelk Family
10
Health Restored
Pros:

I need to be at the Cleveland Clinic and the proximity and skyway bridge was ideal. The rooms and fitness center were great. I would always advise more V=Vegan options on the 2 restaurants and room service. They were nice but limited.

2026-03-30 via Tripadvisor
P
Pathfinder570573 Solo travel
10
They really don't have to be so nice but they really are.
Pros:

I attended a surgical conference at the Cleveland Clinic. Very nice hotel. Large rooms. Quite clean. Helpful, friendly, courteous staff. Because they are across the street from the Cleveland Clinic and literally connected by a skybridge, I suspect they get a lot of "automatic business" because of their proximity. Thus, they have no obligation to be as nice and friendly as they are. Yet they do so anyways. I would definitely stay there again the next time I am at the Clinic.

2026-03-28 via Tripadvisor
J
Jet44160 Solo travel
10
Everything you could ever need…
Pros:

Table 45 is a lovely experience. Great food & excellent service. The 14th Club level had a beverage or snack on hand.

2026-03-26 via Tripadvisor
R
Robin extended_group us
10
Wonderful stay!
Pros:

Friendly staff! Classy place

Cons:

Parking was valet and a bit expensive for our car just sitting there. I think when you pay for a great hotel, parking should be free.

2026-03-23 via Nuitee
E
Escape04067242528 Family
10
overall good experience
Pros:

great front staff and nice gym

2026-03-21 via Tripadvisor
D
dominicrN1516CO Couples
10
Cleveland Clinic God-send
Pros:

I have been staying at this hotel with my spouse regularly for the past 3 months. This hotel is THE place to stay while receiving medical care at the Cleveland Clinic. The hotel is connected to the clinic by Skyway so that one can walk or roll (wheelchairs to borrow are plentiful in the clinic and hotel) to their appointments. Both restaurants and rooms service are pricey but in line with the price point of the hotel in general. We have tried all of these options and the food is great. The rooms are clean and beautiful. The hotel is soooooo quiet even when fully booked, especially on the upper floors. And the view! We come facing a terminal diagnosis so the peace and kindness of this place is an absolute God-send. Because we come on a regular schedule we see the same valets, bellhops and front desk personnel. All are fantastic and clearly have been trained to serve the very special kind of guests that arrive here often in great need of hope. This visit we got to stay on the 14th floor club level with access to the food and drinks in the club lounge. Antoinette was a particularly great hostess and worked hard to know her guests. If your budget for medical "tourism" to Cleveland Clinic allows, I cannot recommend this hotel enough.

2026-03-21 via Tripadvisor
H
H8658DRmaryb Couples Kane, McKean County, Pennsylvania
10
Great stay
Pros:

Another wonderful stay. I just wanted to mention that over the past 3 months we have eaten at a great steakhouse in Niagara Falls and sit down restaurants at Disney.
None can come close to the great bread we had at the intercontinental. The comfort and ambience is also excellent along with the food and service!

2026-03-21 via Tripadvisor
D
donnakM2867GK Family
8
nice location
Pros:

We stayed here while my husband had surgery. I chose this hotel because of the how easy it was for us to get to the hospital.

2026-03-19 via Tripadvisor
M
Meander61720659418 Family Potsdam, St. Lawrence County, New York
10
It all came together.
Pros:

A visit for medical diagnosis. It was such a helpful visit, Cleveland was such a good city to visit, and the Clinic served our needs beyond expectation.

At the root of it, IHG provided comfort. We’re grateful!

2026-03-17 via Tripadvisor
B
B662MXdianaf Solo travel
10
Tests at Cleveland Clinic
Pros:

Beautiful upgrade to Jr. King Suite!

2026-03-14 via Tripadvisor
4
496clarencee Family
10
Top Notch Quality Stay
Pros:

We were there in January 2026, for Cleveland Clinic appt. and really enjoy the friendly hospitality and quality customer service and support we recieved, so when husband's surgery came around, we knew we wanted to stay again. The Valet gentlemen are great, and always so helpful with our luggage, and insightful with information about surrounding area, amenities, and making sure you recieve top notch service. Bernadette at the 14th Floor Club lounge, is an absolute jewel. We really love and enjoy coming to stay with you all. Thank you for all you do.

2026-03-13 via Tripadvisor