The Westin Warsaw

Hotels
Westin
9 (3783 reviews)
Aleja Jana Pawła II 21 , Warsaw , pl

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great breakfast
Central location
Cons:
Cleanliness issues
Parking complications
Old bathroom facilities

Categories

Cleanliness
7.96
Room was not clean; noted issues with maintenance cleaning.
Service
9.43
Very friendly staff, excellent service reported by multiple guests.
Location
9.47
Excellent central location noted in several reviews.
Room Quality
8.92
Comfortable and spacious room mentioned, though some concerns over the pillows.
Amenities
8.45
Underground parking available; however, some amenities needed upgrades.
Value for Money
8.91
Some review noted higher prices during events, impacting perceived value.
Food and Beverage
9.46
Breakfast was particularly praised, along with the restaurant quality.
Overall Experience
9.43
Overall positive experiences reported; however, a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:40

Property Description

Luxurious Accommodation with Panoramic Views
Experience the comfort of the famous Heavenly Bed in our air-conditioned rooms, along with stunning panoramic views of central Warsaw from higher floors. Enjoy amenities like a mini-bar, tea/coffee facilities, and a safe for your convenience.

Culinary Delights and Trendy Bar
Indulge in fusion and healthy dishes at Fusion Restaurant, watch as they are prepared in an open kitchen. Visit JP’s Café & Bar for a variety of cocktails and freshly prepared smoothies. Start your day with a breakfast featuring vegan options.

Wellness and Convenience at Your Fingertips
Stay connected with free internet and computer stations in the lobby. Keep up with your fitness routine at the 24/7 Westin WorkOut fitness centre, complete with a gym and sauna. Pamper yourself with massage and beauty treatments available upon request.

Book now to experience the perfect blend of luxury and convenience at The Westin Warsaw!

Important information:

The guests' credit card must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel.

Please note: If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.

Please be informed that underground parking is FREE of charge during weekends (FR-SUN).

The guests' credit card must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note: If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing. Please be informed that underground parking is FREE of charge during weekends (FR-SUN)>

In accordance with the Act of May 13, 2016 on counteracting threats related to sexual crime and protecting minors, The Westin Warsaw is obliged to apply standards of protection for minors, in particular to establish the identity of the minor and his/her relationship with the adult with whom he/she is staying in the facility.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WAW

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 140 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for 225 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for 80 zł per person per night when using an available extra bed.
    People 13 years old and over stay for 160 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 3783 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
L
Lior couple il
7
Not a 5 stars hotel
Pros:

Average hotel.
The room is fine, nothing special.
I had been in 3 stars hotel that were better.

Cons:

No coffee machines in the room, only 1 coffee per person. No drinking water.
The breakfast was less than fair. Many options but nothing tasty, not even the desert.
The location is good for business users and not inspiring.

2026-07-11 via Nuitee
C
Catrin extended_group se
10
Pros:

Very clean and comfortable room with good amenities. Excellent service in the lobby bar and front desk. Nice location in the business district within walking distance to the city center.

Cons:

The lounge on 19th floor was nice but a bit bland, felt a little bit like a conference room with catering.

2026-07-10 via Nuitee
M
Michał couple pl
10
2026-07-10 via Nuitee
T
Tomasz solo_traveller pl
8
2026-07-08 via Nuitee
6
6jessec Friends getaway Swansea, Massachusetts
10
2026 International Convention Stay
Pros:

Top notch service and great experience overall.

2026-07-07 via Tripadvisor
G
GhassanA_11 Couples
2
Overpriced and overrated
Pros:

Hotel is old and the suite that I wasted my 5 nightly annual awards on was facing the lounge which mean zero privacy. During our stay the weather was hot and the aircon barely worked. Hotel staff mostly have an attitude. I also chose points as welcome gift and until now still battling with the property and customer service to get them applied. As this is mostly targeted towards business guests you won’t feel recognized or welcomed. The only good thing is the lounge and some of its staff. However that doesn’t justify staying here. I absolutely don’t recommend this hotel!

2026-07-03 via Tripadvisor
A
Agata solo_traveller pl
10
2026-07-02 via Nuitee
T
Thais couple us
10
2026-07-01 via Nuitee
L
Laurie solo_traveller us
9
2026-06-30 via Nuitee
E
Edyta couple pl
9
2026-06-30 via Nuitee
S
Sebastian couple pl
10
2026-06-30 via Nuitee
A
ANIL solo_traveller tr
9
2026-06-30 via Nuitee
E
Ewelina solo_traveller pl
10
2026-06-29 via Nuitee
A
Anna solo_traveller pl
10
Pros:

Wszystko, łóżko wygodne,czysto codziennie sprzątane,smaczne śniadania i wszędzie blisko 🙂

Cons:

Niczego takiego nie było

2026-06-28 via Nuitee
T
Tibor solo_traveller hu
9
2026-06-28 via Nuitee
J
Jolanta solo_traveller lt
10
2026-06-28 via Nuitee
S
Sergey solo_traveller ua
10
2026-06-26 via Nuitee
4
470jaysond Couples
10
Outstanding service ,great location, clean and tidy
Pros:

The Westin Warsaw hotel is outstanding.
We were welcomed at the front desk by
Paweł Stocki (Front Office & Westin Workout Guest Experience Supervisor).

From the first moment I met Pawel I noted his enthusiasm for his role and attention to detail in providing substantial answers to our questions about the hotel and things that we wanted to know about the city.

During our extensive travels, it’s not often that you come across someone like this which has prompted me to share this information.

His enthusiasm was certainly shared by the other team members at the front desk as our dealings with them were exceptional.

Thanks Pawel for making our stay at The Westin Hotel a happy and memorable occasion.

Jayson

2026-06-24 via Tripadvisor
Y
Y9650DUdorotak Couples
10
Great lounge experience
Pros:

Westin was definitely great experience in perfect location. Staying in a suite we had an opportunity to experience the lounge dining. Food assortment is very nice and the service is definitely 5⭐️ hotel level (thank you Dorota for your kindness). Bonus- don’t forget to get your voucher and visit Zachęta.

2026-06-21 via Tripadvisor
L
LIMOR solo_traveller il
9
מלון מרכזי נעים ונוח
Pros:

מלון מרכזי, ארוחת בוקר טובה , חדרים נעימים וחניה חינם

Cons:

המקלחות מעט מיושנות ביחס לחדר וללובי

2026-06-21 via Nuitee