Holiday Inn Express & Suites Sweetwater by IHG

Hotels
•
Holiday Inn Express
6.4 (161 reviews)
1116 Tennessee 68 , Sweetwater , US
+1 423-337-4900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Comfortable bed(s) reported by some guests
Some guests found check-in/out efficient
Breakfast praised by at least one reviewer
Cons:
Pool closed / under construction (repeated complaint)
Moldy, musty smells and mildew in rooms
Room damage: holes in carpet/walls, incorrect bed sizes
Amenities unavailable (fitness center, ice machine, coffee maker)
Food quality inconsistent (undercooked eggs/bacon reported)
Noise issues (rooms by exit doors, children upstairs, headlights)

Categories

Cleanliness
4
Multiple guests reported mold/musty smells, mildew in bathroom, mold on dresser, carpet holes and general room wear — cleanliness is a clear negative.
Service
9
Mostly efficient check-in/out reported (one reviewer called it 'super easy'); there are isolated issues (long hold on cancellation, a 10-minute wait) but overall front-desk processes were described as straightforward.
Location
9.5
Several guests cited the location as a positive ('The location', 'Located ok'); location is consistently noted as a strong point.
Room Quality
5.5
Problems noted with room condition: uncomfortable mattresses, wrong bed sizes, holes/damage in carpet and walls, outdated/smoking odors, and inconsistent AC performance — room quality is below average.
Amenities
3.5
Major amenity failures: repeatedly reported pool closed/under construction, fitness center and ice machine unavailable, no coffee maker — amenities were a significant disappointment.
Value for Money
5
Guests felt the price did not match the experience (one said 'For $160 a night go somewhere else!') given closed amenities and room issues, so value is below the target overall rating.
Food and Beverage
8
Mixed reports: one guest called breakfast 'much better than expected' and the best part of the stay, while others reported undercooked bacon and poor eggs — breakfast generally positive but food quality inconsistent.
Overall Experience
6.7
Overall stays were adequate for some but marred by closed amenities, cleanliness and room condition issues; a mixed-to-negative overall impression with a few positive service/location notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Located near Interstate 75, the Holiday Inn Express & Suites Sweetwater offers easy access to nearby attractions like Sweetwater Flea Market and The Lost Sea Adventure.

Modern Amenities
Guests can enjoy a fitness centre, free WiFi access, and grab-n-go breakfast bags. Rooms are equipped with a refrigerator, microwave, and coffee machine for convenience.

Additional Features
The hotel also features an indoor heated pool, guest laundry, and business centre. Guests can request a meeting room for events, and free parking is provided for all visitors.

Book your stay at Holiday Inn Express & Suites Sweetwater for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

6.4
Based on 161 reviews
Cleanliness: 4
Service: 9
Location: 9.5
Room Quality: 5.5
Amenities: 3.5
Value for Money: 5
Food and Beverage: 8
Overall Experience: 6.7
N
Noel • family_with_children • us
10
2026-10-19 • via Nuitee
J
Jennifer • solo_traveller • us
1
Do not stay here!
Pros:

The location

Cons:

They gave us room 100, right by an exit door, people came and went all night. The people above us had children that jumped on floor until after midnight. When you turned on the sink, it poured out underneath. The pool was closed. No coffee maker in room, there was mold on the dresser. The AC didn't sufficiently cool the room.

2026-09-10 • via Nuitee
M
Maria • family_with_children • us
9
2026-09-06 • via Nuitee
C
Cheyenne • family_with_children • us
8
2026-08-27 • via Nuitee
P
Patricia • solo_traveller • us
5
Pros:

Location, room type

Cons:

Very uncomfortable mattresses. Light shone through all four edges of the door.

2026-08-17 • via Nuitee
P
Pulley • solo_traveller • us
1
2026-07-18 • via Nuitee
J
John • solo_traveller • us
1
Pros:

Don't know... had to cancel my reservation

Cons:

I didn't like the fact that in the first 5 pictures it shows a pool. Get there to check in and signs posted saying pool is under construction

2026-07-17 • via Nuitee
L
Lovett • solo_traveller • us
9
2026-07-12 • via Nuitee
P
Paul • couple • us
3
The room was adequate and that’s all I can say
Pros:

The room was clean and well taken care of

Cons:

None of the ammenities were working , no pool no fitness center and no ice machine

2026-07-06 • via Nuitee
H
Hughes • extended_group • us
10
2026-07-01 • via Nuitee
T
Thomas • couple • us
8
2026-06-26 • via Nuitee
R
Reed • family_with_children • us
2
Was bad experience.
Pros:

Located ok

Cons:

Pool was closed. Should have said so on reservation. Food was terrible. Undercooked bacon. Yucky eggs

2026-06-26 • via Nuitee
K
Katie • family_with_children • us
4
2026-06-21 • via Nuitee
W
Wayne • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Richard • solo_traveller • us
6
Pros:

Comfortable bed

2026-05-18 • via Nuitee
L
Lauren • couple • us
5
2026-05-17 • via Nuitee
D
Debra • solo_traveller • us
8
2026-05-14 • via Nuitee
J
John • couple • us
6
Pros:

The bed was super comfortable

Cons:

The room had an old smoking room smell. We had to wait 10 minutes for someone to check us in when ther re was no one else waiting.

2026-05-09 • via Nuitee
R
Rachel • family_with_children • us
4
For $160 a night go somewhere else!
Pros:

The breakfast was much better than expected, it was the best part of the stay. Check in/out is super easy. The AC works good.

Cons:

Walked in the room and it smelled of mold, badly. The room is advertised as 2 queen beds, it was actually 2 full size beds. The carpet had holes in it, there were parts of the walls with holes/damage, the bathroom was a wreck…big gaps between the floor and walls, no fan in the bathroom so there is mildew and the obvious musty smell, some of the trim isn’t even the right length…just looks very cheap and run down. The pool is shut down. The curtains didn’t even close all the way and when your room is right at the parking lot entrance it causes sleep issues with headlights shining in your room.

2026-05-07 • via Nuitee
A
ARZEALER • family_with_children • us
6
Pros:

May breakfast in they lose the power eggs

Cons:

Many families where there to find out and we book extra day to enjoyed the pool and never seen where it say it was down the work out room down showers no pressure it was Spring Break you wanted a pool that why we stay and try to cancel the second night but the jerk I was talking to could not understand he could had just text me a link instead he kept me on hold almost an hour

2026-05-06 • via Nuitee