Holiday Inn Express & Suites Sweetwater by IHG

Hotels
•
Holiday Inn Express
6.4 (303 reviews)
1116 Tennessee 68 , Sweetwater , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Decent breakfast
Cons:
Poor cleanliness
Room quality issues
Problems with check-in process

Categories

Cleanliness
4.28
Multiple reviews mentioned dirty carpets and mold, indicating poor cleanliness.
Service
8.25
Employees were friendly and accommodating, but there was significant dissatisfaction regarding the check-in process.
Location
7.29
Convenient location, but no specific positive feedback, kept at a decent level.
Room Quality
5.24
Rooms were outdated and had issues like cold showers, glitching TVs, and odors.
Amenities
6.27
Amenities such as the pool and gym were closed, negatively impacting the experience.
Value for Money
5.73
Guests expressed feeling disappointed in the value given the quality of the hotel.
Food and Beverage
7.28
Breakfast was decent but lacked variety, specifically mentioned the absence of pancakes.
Overall Experience
6.85
Mixed reviews overall; quality issues with rooms and cleanliness impacted sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:42

Property Description

Convenient Location
Located near Interstate 75, the Holiday Inn Express & Suites Sweetwater offers easy access to nearby attractions like Sweetwater Flea Market and The Lost Sea Adventure.

Modern Amenities
Guests can enjoy a fitness centre, free WiFi access, and grab-n-go breakfast bags. Rooms are equipped with a refrigerator, microwave, and coffee machine for convenience.

Additional Features
The hotel also features an indoor heated pool, guest laundry, and business centre. Guests can request a meeting room for events, and free parking is provided for all visitors.

Book your stay at Holiday Inn Express & Suites Sweetwater for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.4
Based on 303 reviews
Cleanliness: 4.28
Service: 8.25
Location: 7.29
Room Quality: 5.24
Amenities: 6.27
Value for Money: 5.73
Food and Beverage: 7.28
Overall Experience: 6.85
H
Hughes • extended_group • us
10
2026-07-01 • via Nuitee
R
Reed • family_with_children • us
2
Was bad experience.
Pros:

Located ok

Cons:

Pool was closed. Should have said so on reservation. Food was terrible. Undercooked bacon. Yucky eggs

2026-06-26 • via Nuitee
T
Thomas • couple • us
8
2026-06-26 • via Nuitee
K
Katie • family_with_children • us
4
2026-06-21 • via Nuitee
W
Wayne • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Richard • solo_traveller • us
6
Pros:

Comfortable bed

2026-05-18 • via Nuitee
L
Lauren • couple • us
5
2026-05-17 • via Nuitee
D
Debra • solo_traveller • us
8
2026-05-14 • via Nuitee
J
John • couple • us
6
Pros:

The bed was super comfortable

Cons:

The room had an old smoking room smell. We had to wait 10 minutes for someone to check us in when ther re was no one else waiting.

2026-05-09 • via Nuitee
R
Rachel • family_with_children • us
4
For $160 a night go somewhere else!
Pros:

The breakfast was much better than expected, it was the best part of the stay. Check in/out is super easy. The AC works good.

Cons:

Walked in the room and it smelled of mold, badly. The room is advertised as 2 queen beds, it was actually 2 full size beds. The carpet had holes in it, there were parts of the walls with holes/damage, the bathroom was a wreck…big gaps between the floor and walls, no fan in the bathroom so there is mildew and the obvious musty smell, some of the trim isn’t even the right length…just looks very cheap and run down. The pool is shut down. The curtains didn’t even close all the way and when your room is right at the parking lot entrance it causes sleep issues with headlights shining in your room.

2026-05-07 • via Nuitee
A
ARZEALER • family_with_children • us
6
Pros:

May breakfast in they lose the power eggs

Cons:

Many families where there to find out and we book extra day to enjoyed the pool and never seen where it say it was down the work out room down showers no pressure it was Spring Break you wanted a pool that why we stay and try to cancel the second night but the jerk I was talking to could not understand he could had just text me a link instead he kept me on hold almost an hour

2026-05-06 • via Nuitee
A
Ashlee • couple • us
8
2026-05-06 • via Nuitee
D
Douglas • family_with_children • us
1
We did not stay there, but will still charge for the night
Pros:

Nothing

Cons:

My grandson thought he had made the reservation for Sweetwater, Texas instead of Sweetwater, Tennessee. We were still charged for the night even though we did not arrive there.

2026-04-22 • via Nuitee
9
998janei • Couples
2
What a Dump
Pros:

What a dump. Do you like hot water in your shower?? Then this is not the place to stay. Forget the pool - it's out of commission. The place is most obviously an old hotel that was only partially refurbished. Do not stay here. As a matter of fact, the last Holiday Inn Express wasn't much better and my husband and I have been loyal customers but we are going back to Hyatt. The HIEs have allowed people who don't know how to run hotels to run their hotels. So done with HIE - they started out great but now they are terrible.

2026-04-17 • via Tripadvisor
B
Brian • family_with_children • ca
8
Clean, comfortable and breakfast was excellent.
2026-04-11 • via Nuitee
T
Tracey • couple • us
7
Room was good just wasn’t happy that we couldn’t use pool, gym nor get ice.
Pros:

The location

Cons:

We couldn’t use pool or gym and there was no ice. All of these were closed

2026-04-11 • via Nuitee
K
Kathyann • family_with_children • us
5
I was not very happy with it.
Pros:

I need to be improved

Cons:

I picked the hotel with indoor pool, so my children could go swimming and the pool was not usable.

2026-04-11 • via Nuitee
R
Roger • couple • us
5
it was ok - how would you sum up our stay?
Pros:

Every thing was fine with Breakfast

Cons:

#1 - Your pool was closed, we were not told this and we were counting on a swimming pool that was one of our criteria when deciding where to stay...

#2 Our room was not only by the ELEVATOR but ALSO the ICE MACHINE - you also have TWO CHAIRS right by the ice machine - what for? So people will not only come up the Elevator, get ice and have a place to sit for what - conversation??? - to encourage to stay and chat???? (so the location of the room had not only 1 bad thing but three bad things) Not great for sleep ... try it some time on a weekend ....

#3 Our remote from the TV did not work the very 1st night (we survived) the next day we dropped it off at the desk and were told to pick it up when we returned, that it would be fixed. Nope, it was not...we were too tired to go back down... the next day two people came up to make sure to get it working.

2026-04-06 • via Nuitee
C
Chance • couple • us
10
2026-04-04 • via Nuitee
I
Inspire67021715373 • Friends getaway • North Carolina
2
Nope…Nope
Pros:

Hotel is terrible! Management needs to spend on a remodel. Looks like they tried but failed. Takes forever to checkin. Mold in the bathroom, sink will not drain, pool and fitness center is temporary out of order and has been closed for awhile (probably too cheap to spend money to fix the issue) Only 1 ice machine works, again fix the other machines. Hotel elevator is sketchy, but no worries, the inspection report is in the office if you want to review. They should have kept the food inspection report in the office also. Humm.. 83? Holiday Inn should consider closing this hotel.

2026-03-31 • via Tripadvisor