Park Grand Hyde Park

Hotels
Montcalm
7.4 (100 reviews)
78-82 Westbourne Terrace, Paddington, London, England, W2 6QA , London , GB

Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Television in common areas
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Great location
Good breakfast
Cons:
Small bathroom
Dated interiors
Variable service quality
Cramped breakfast area

Categories

Cleanliness
7.8
Guests generally found the hotel to be clean, contributing positively to their overall experience.
Service
6.5
Service received mixed reviews with mentions of friendly staff, but also some complaints about reception and breakfast service.
Location
8.5
The hotel's location was consistently praised for its convenience to public transport and central positioning.
Room Quality
6.3
While some guests found the rooms to be spacious, others criticized them for being small, dated, or lacking in fresh air.
Amenities
6
Amenities received lower scores due to comments on the small breakfast area and the lack of charm or additional features.
Value for Money
5.8
Opinions on value were divided, with some feeling overcharged and others satisfied, leading to an average rating.
Food and Beverage
6.5
Guests appreciated the breakfast despite some issues with service and variety; however, some still found it to offer good value.
Overall Experience
7
While some guests would recommend the hotel and stay again, others faced issues that led to lower satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 16:43

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and room service during limited hours. Unwind at the bar/lounge after a long day.

Featured Amenities
Benefit from a business center, complimentary newspapers, and a 24-hour front desk. Self-parking is available on-site.

Prime Location
Located in the heart of London, within walking distance of Hyde Park and Kensington Gardens, with attractions like Marble Arch and Kensington High Street nearby.

A stay at Park Grand Hyde Park offers comfort and convenience surrounded by the best of London.

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

7.4
Based on 100 reviews
Cleanliness: 7.8
Service: 6.5
Location: 8.5
Room Quality: 6.3
Amenities: 6
Value for Money: 5.8
Food and Beverage: 6.5
Overall Experience: 7
P
Patrick
10
Pros:

Very nice, clean quiet area. The room was very comfortable..

2024-12-07 via Nuitee
V
Verified traveler
2
Hotel not even open
Pros:

Hotel is not even open - do not book, they are moving bookings

2024-12-02 via Nuitee
T
timothy
2
Pros:

I was moved to another hotel due to issues at this one. I was promised an upgrade and instead at grand park paddington i got a substandard bare minimun room in the basement. Loud ventilation sounds, no fitted sheets.. At least the tiny bathroom was clean. No where near the room i originally booked. Absolutely disappointed

2024-11-30 via Nuitee
D
Derek
2
Pros:

Kip…paper thin walls….heard everything and I mean everything.


Don’t stay here

2024-11-19 via Nuitee
S
Stephen
2
A night to forget .,,,
Pros:

I booked a single room (M2) for single occupancy and paid £115 for one night. The room was very small indeed (upstairs, no lift access) and extremely noisy (flowing water noise from air con’ or something all night until it suddenly went quiet just after 6am). Temperature in the room was too warm and difficult to regulate with the a/c fan in the room. (Staff clearly aware, as they had left the window open when I arrived). The phone in the room was not functional. Maintenance staff said they would replace it, but they didn’t. (I had to call reception using my mobile phone). Bathroom tiny and drains unpleasant smelling. Shower cubicle tiny and shower not constant in terms of water pressure or temperature. (I had to cajole it into action and had no confidence in it).

2024-11-15 via Nuitee
C
Chris
10
Pros:

Warm staff and nice, modern rooms.

2024-11-11 via Nuitee
A
Ayesha
6
Pros:

Rooms are tiny. Close to tube in walkable area

2024-10-30 via Nuitee
V
Vanessa
2
Pros:

The hotel was tucked away from the busy roads which was nice. The receptionist who booked us in was lovely. The problem was the bright lighting which came through under the door and the room was very bright all night long so we could hardly have a good sleep. We could also hear the noises from the corridor. We tried the first and the second day to make tea or coffee and the milk was expired and lumpy. We were surprised by that. The bath towels were very small and the bathroom door will not close properly.

2024-10-24 via Nuitee
C
Cara family
8
Pros:

Nice place to stay, rooms could do with being upgraded but apart from that everything else was great

2024-10-24 via Nuitee
L
Lynda partner
10
Pros:

We booked a room at the last minute after our previously booked accommodations fell through. We really loved this hotel and the awesome location! Everyone is so nice and helpful, breakfast is great and it's near a major transportation hub as well as easy walking distance to attractions. There are a ton of close restaurants too. Definitely a great place!

2024-10-24 via Nuitee
S
SRINIVASA RAGHAVAN family_with_children
8
Pros:

The proximity to Paddington and the restaurants close by made it a great choice for us. Do check out Turmeric Indian kitchen close by for some amazing Indian food.

2024-10-20 via Nuitee
W
W. Peter
4
Pros:

Interesting description of the room. Using the word “twin” for a single room. The explanation was that it was one twin bed in the room. The room was small.

2024-10-18 via Nuitee
C
Celia family
6
Pros:

the hotel is very small and the rooms are not comfortables

2024-10-17 via Nuitee
Y
Yolanda friends
10
Pros:

We had a wonderful stay. Transportation is various acceptable from that location. Paddington Station is a gateway to not only cities all around the country but local hotspots it’s staff is great and really friendly.

2024-10-17 via Nuitee
D
Deepa friends
10
Pros:

was good.Telephone did not work

2024-10-15 via Nuitee
T
Tyrell family
10
Pros:

Wonderful Location, Staff and Property.Great for the single and family travelers.

2024-10-11 via Nuitee
E
Ellen
10
Over and above customer service.
Pros:

When we arrived, several hours before check-in time, we were not only given a room immediately, but upgraded to a loft suite with balcony! When the friendly agent at the front desk overheard us talking about our difficulty ordering express railroad tickets to Heathrow, she said that she could order those for us.

2024-10-06 via Nuitee
T
Tammy
6
Pros:

Facecloths in the bathroom and soap in the shower would be nice additions.

2024-10-05 via Nuitee
S
Shanmei family
8
Pros:

The hotel is close to Paddington station.

2024-10-04 via Nuitee
C
Christopher
10
Lovely hotel very close to Paddington station.
Pros:

We stayed at the hotel for three nights. We had single rooms which are small but had very comfortable beds and clean bathrooms. The full English breakfast was very good value with a great choice.
All the staff were extremely helpful and nothing was too much trouble.
The hotel is situated in a quiet residential area very close to Paddington station.
We would certainly book again if visiting London.

2024-10-03 via Nuitee