Best Western Bellemont Shadow Mountain Inn

o café da manha é bom, mas no primeiro dia eles nao repuseram quase nada e tinha um time de adolescentes hospedado lá, ou seja, deixou muito a desejar nesse sentido.

It got the job done, but I didn't like the virtual check-in machine if you got there later in the evening. It was weird to talk to a person in a call center to check in. The soap in the bathroom was also located weirdly high on the wall and a bit difficult to use.

recepcion no personal

A virtual check in with a remote worker was available for check in. We didn't see any staff the whole evening. There was a line in the lobby waiting to talk with the remote worker. It didn't feel safe with no actual staff at the front desk monitoring who was coming and going.
For breakfast, the yogurt and pancake machines were not working; limited items and no fresh fruit.

Breakfast was underdimensioned (no place to sit when we visited) and mediocre quality

The cleanliness was a bit lacking.

That that canceled my reservations didnt notify and booking.com has taken over 4 hours to approve my refund after talking to many representatives and getting hung up on.

The kiosk at night when there are no staff and it goes to someone in India. I have literally bought houses in the length of time it took to check in.

There NEEDS to be an actual person at the front desk. The virtual receptionist is slow, unhelpful, and just will not work. People waited over an hour to check into rooms, to find out the hotel did not have a room for them even though they have booked it in advance. People were locked out of their room because of key card malfunctions and were told they would not be able to get there belongings until the next day. Room keys were given to rooms that already had people staying. The online receptionist made this all extremely complicated with navigate and everyone trying to check in were extremely unsatisfied and many canceled their reservations. Completely unacceptable.

We had to check in with a virtual kiosk. There was no one to assist actually in the hotel and it took so long. When we got to the rooms, they were NOT clean! The wash clothes were literally soiled and there was hair all over the floor. There was an old musty smell in the rooms. It was by far the worst hotel I have stayed in.

Llegamos al hotel a media noche, tres horas antes de la llegada avisamos por booking el horario en el que nos estaríamos registrando y "lo aceptaron". Al llegar no había nadie en la recepción, esperamos, golpeamos y nada. Llamamos al teléfono de contacto que figura en booking y no funcionaba. Entonces vimos que había unas tarjetas personales sobre el mostrador con un número telefónico diferente, llamamos y nos atendió una mujer que nos confirmó que efectivamente no había personal de ningún tipo en el hotel para atendernos y que la terminal de auto check que tienen no estaba funcionando. Nos dijo que buscaramos otro alojamiento porque no nos podían recibir. Lo peor es que una semana antes nos cobraron por adelantado la habitación y aún no consigo que booking o el hotel lo reintegren. Una verguenza de hotel, aceptaron el horario de llegada y no se tomaron ni la molestia de llamarme para pedir disculpas y avisarme que no nos iban a poder alojar. Nunca más reservaré en esta cadena y no lo recomiendo si necesitás recepcionarte después de las 22hs

Man konnte nicht einchecken, da dies über einen Kiosk Computer erfolgen muss, welcher technisch nicht funktionierte. Auch der zugeschaltete Mitarbeiter konnte die Situation nicht verbessern. Weder per Telefon noch Videotelefonie. Es war einfach kein einziger Mitarbeiter im Haus um zu assistieren! Und das um 20 Uhr Ankunftszeit, obwohl der Computer zum einchecken erst ab 22 Uhr ausgeschrieben ist.
Wir sind nach einer halben stunde Wartezeit in ein anderes Hotel gefahren und haben dort geschlafen. Aktuell warten wir auf ein Statement des Hotels sowie eine Rückerstattung weil wir das Hotelzimmer so leider nicht nutzen konnten.
Wir würden dieses Hotel auf jeden Fall nicht weiterempfehlen!