City Express by Marriott Charlotte South End

Hotels
•
City Express
7.9 (1655 reviews)
242 East Woodlawn Road , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Limited amenities

Categories

Cleanliness
6.73
Issues with cleanliness were noted, including dirty bedding and roaches.
Service
8.7
Staff was described as friendly and helpful.
Location
8.74
Conveniently located near transportation and attractions.
Room Quality
7.69
Room comfort was mixed; some enjoyed the bed while others noted noise issues.
Amenities
7.72
Limited amenities such as no coffee pots in rooms and problems with cable channels.
Value for Money
8.18
Good price for location but could improve on facilities.
Food and Beverage
7.73
Breakfast options were noted as basic and could be improved.
Overall Experience
7.7
Mixed feelings overall; some positive points but several concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.

Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.

Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card at check-in. Please note that all special requests can't be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1655 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
M
Mary • solo_traveller • us
7
2026-04-11 • via Nuitee
W
Wilder • couple • us
10
2026-04-11 • via Nuitee
M
Murat Ayhan • couple • nl
8
Pros:

Comfortable beds and clean

Cons:

Breakfast not good

2026-04-11 • via Nuitee
J
Jarvis • solo_traveller • us
10
Great
Pros:

The Newness

Cons:

Nothing

2026-04-11 • via Nuitee
L
Letitia • couple • us
5
2026-04-10 • via Nuitee
M
Mrs. S • family_with_children • de
10
Pros:

Sehr schönes, sauberes Hotel.

Die 24h Kaffeebar war super, hat unseren Aufenthalt noch angenehmer gemacht.

2026-04-10 • via Nuitee
B
Brown • solo_traveller • us
9
Pros:

Almost everything was good

Cons:

1 thing was , it was a dead roach in the light fixture & you could see it as soon as you turn on the lights!!! But other than that it was a nice stay!!!

2026-04-10 • via Nuitee
K
Kadashia • couple • us
5
2026-04-07 • via Nuitee
P
phuong • couple • us
10
It was cleaned, relaxed and breakfast was good options
Pros:

Cleanliness

Cons:

nothing

2026-04-04 • via Nuitee
D
Deanna • couple • us
9
Enjoy the hotel and plan to return soon
Pros:

customer service was Great, room was clean and bed was so soft

Cons:

Nothing, I enjoyed my stay.

2026-04-02 • via Nuitee
C
Courtney • solo_traveller • us
9
2026-04-02 • via Nuitee
T
Tanaia • couple • us
1
Pros:

The area.

Cons:

Room 326 need to be checked for bed bugs. My arms and legs are ate up from something. Either the sheets weren’t clean or the bed is full of bed bugs.

2026-04-01 • via Nuitee
C
Craig • solo_traveller • us
10
2026-03-29 • via Nuitee
R
renee • couple • us
10
2026-03-24 • via Nuitee
J
Joshua • couple • us
10
2026-03-24 • via Nuitee
G
Gladys • couple • us
10
Great stay
Pros:

Everything

Cons:

The walls are too thin

2026-03-24 • via Nuitee
A
Ashley • couple • us
9
2026-03-23 • via Nuitee
M
Michael • couple • us
10
2026-03-19 • via Nuitee
K
Kenneth • couple • ca
10
Pros:

Convenient to the highway and restaurants for dinner

2026-03-18 • via Nuitee
J
Jackson • couple • us
9
We enjoyed our stay
Pros:

Room was clean and comfortable. Breakfast and coffee was very good

Cons:

Traffic was a problem

2026-03-16 • via Nuitee