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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Minimarket on site
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Airport shuttle (free)
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Outdoor furniture
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.
Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.
Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.
Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
A complimentary airport shuttle service is available upon request to and from Charlotte Douglas International Airport, from 05:00 to 00:30 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Bathtub: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Chair:
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: No
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
Decor touches such as the bedded clean and soft. The lighting soft and I loved the mirrors and light and chair.
The breakfast options or the menu, I felt the hot food selection needs to be extended. The doors connecting rooms need extra noise reducing barriers added that’s fire resistant and stripes under the doors and connecting doors to reduce roaches.
They double charged me and still haven't processed the refund.
They double charged me and still haven't processed the refund.
Horrible Airport Shuttle Service – Extremely Disrespectful Treatment
I had a terrible experience with this hotel’s airport shuttle service. After traveling all day, I arrived at the airport and called the hotel at 11:30 p.m. to arrange my pickup. The hotel already knew I was arriving, but the person who answered the phone was extremely rude. He told me I had to go to baggage claim and figure out where to wait, without listening to my location or making any effort to help me.
I found the correct hotel shuttle pickup area, where I took photos and saw many other passengers waiting for shuttles to different hotels. When the driver arrived in the left lane, everyone tried to flag him down, including me, but he drove away without picking me up.
I called the hotel again and was told it would take more than 30 minutes for the shuttle to return. It finally arrived after midnight. I got into the van, exhausted after traveling all day, only for the driver to get out and start talking to a woman while I waited inside. I have a video.
When he asked how everything was, I told him honestly that the experience had been horrible because he had left me behind. Later, he admitted that he had seen the line on the right and had chosen to drive through the left lane instead... He explanation did not excuse the situation. It was extremely disrespectful and completely unacceptable.
When I finally arrived at the hotel, there was nobody at the front desk, so I couldn’t even speak to a manager or anyone who could address my complaint.
I paid $140 for this experience, and the service was absolutely not worth the money.
Just book another hotel. After a long day of traveling, you deserve to be treated with respect and receive the service you were promised.
Very convenient
Close to downtown Charlotte
Little tricky to get out of … like back onto main roads
Clean and pleasant. No issues
N/A
There could have been more choices given for choices given at breakfast.
Se ven cuidadas las instalaciones
La ducha tenía el bajante del agua dañado
Amazing upgrades since Marriott took over. Great all day coffee. Decor updated and def room and bathroom very good
Pity the waffles have gone
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