City Express by Marriott Charlotte South End

Hotels
City Express
7.9 (1777 reviews)
242 East Woodlawn Road , Charlotte , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Limited amenities

Categories

Cleanliness
6.73
Issues with cleanliness were noted, including dirty bedding and roaches.
Service
8.7
Staff was described as friendly and helpful.
Location
8.74
Conveniently located near transportation and attractions.
Room Quality
7.69
Room comfort was mixed; some enjoyed the bed while others noted noise issues.
Amenities
7.72
Limited amenities such as no coffee pots in rooms and problems with cable channels.
Value for Money
8.18
Good price for location but could improve on facilities.
Food and Beverage
7.73
Breakfast options were noted as basic and could be improved.
Overall Experience
7.7
Mixed feelings overall; some positive points but several concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.

Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.

Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A complimentary airport shuttle service is available upon request to and from Charlotte Douglas International Airport, from 05:00 to 00:30 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1777 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
J
Jennifer extended_group us
9
Pros:

Location

Cons:

Tv didn’t work

2026-08-15 via Nuitee
L
Lauren extended_group us
9
2026-08-15 via Nuitee
J
Jennifer extended_group us
4
Pros:

quick check in

Cons:

the peep hole wasn’t working, the bed was uncomfortable. i could feel things crawling on me while i slept.

2026-08-14 via Nuitee
N
Natalie solo_traveller us
8
Pros:

...

Cons:

..

2026-08-12 via Nuitee
C
Carolina couple us
1
2026-08-10 via Nuitee
V
Virginia solo_traveller us
5
2026-08-09 via Nuitee
H
Hollie couple us
10
Excellent staff and Excellect accommodations!!! Would stay again and would give this location 5 star
Pros:

The staff was friendly as soon as we walked in the door. The room was clean and very nice. My husband had surgery scheduled at 4am at Carolinas Medical Center, and this was a perfect location and offered the comfort we needed before we had to be at the hospital.

Cons:

The only complaint was that we didn't arrive till 8pm and had to leave at 4am to head for the hospital.

2026-08-08 via Nuitee
M
Maria- Pop solo_traveller us
10
2026-08-03 via Nuitee
R
Reginald solo_traveller us
8
2026-08-03 via Nuitee
I
Isheanopa solo_traveller ca
8
It was good
Pros:

The breakfast was good and the room was clean.
Airport shuttle was also convinient

Cons:

In room 232 the water wasn't draining properly in the bathroom.Also wish they offered room service to change towels or sheets if you are staying 2 or 3 nights.

2026-08-02 via Nuitee
B
Branko solo_traveller us
8
2026-07-25 via Nuitee
S
Susana solo_traveller mx
10
Pros:

La gente del Hotel muy amable y todo muy limpio.

Cons:

No tuve ningún problema.

2026-07-25 via Nuitee
R
RaQuan couple us
9
2026-07-24 via Nuitee
D
Dave couple us
8
2026-07-24 via Nuitee
S
Sebastian solo_traveller us
10
Pros:

Amazing quiet good breakfast fast food nearby if you really need it gas station across the street and good mex tex bar behind the building for a decent dinner with live music on certain days

2026-07-23 via Nuitee
T
Tametris couple us
1
The room was cleaned but after seeing the roaches I couldn’t do anything because the rooms was booked.. I asked for a tr
Pros:

My room had roaches and it was very uncomfortable

2026-07-20 via Nuitee
E
Evangeline couple us
10
Everyone was wonderful
2026-07-19 via Nuitee
L
Lateisha solo_traveller us
10
Great stay and will return
Pros:

The hotel was very nice and clean, the staff was very pleasant and the shower was the best pressure that I have ever had at a hotel. The bed was very comfortable.

Cons:

There was nothing about a hotel that I have any complaints about

2026-07-19 via Nuitee
J
José solo_traveller es
10
2026-07-15 via Nuitee
I
Ida solo_traveller us
8
Pros:

The staff was pleasant and the facility inside was clean. Location to the train station was great for us.

Cons:

There was a unhoused man sleeping in the grass by one of the parking areas. The TV reception was pretty poor.

2026-07-14 via Nuitee