City Express by Marriott Charlotte South End

Hotels
City Express
7.9 (1784 reviews)
242 East Woodlawn Road , Charlotte , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Limited amenities

Categories

Cleanliness
6.73
Issues with cleanliness were noted, including dirty bedding and roaches.
Service
8.7
Staff was described as friendly and helpful.
Location
8.74
Conveniently located near transportation and attractions.
Room Quality
7.69
Room comfort was mixed; some enjoyed the bed while others noted noise issues.
Amenities
7.72
Limited amenities such as no coffee pots in rooms and problems with cable channels.
Value for Money
8.18
Good price for location but could improve on facilities.
Food and Beverage
7.73
Breakfast options were noted as basic and could be improved.
Overall Experience
7.7
Mixed feelings overall; some positive points but several concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.

Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.

Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A complimentary airport shuttle service is available upon request to and from Charlotte Douglas International Airport, from 05:00 to 00:30 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1784 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
C
Clare family_with_children us
10
convenient clean and comfortable
Pros:

everything was clean the breakfast was basic but good

Cons:

everything was fine

2026-08-27 via Nuitee
H
Hunter couple us
8
Pros:

Pleasant staff, good service, and comfortable facilities at an affordable price. It was exactly what I was looking for with my price range

2026-08-23 via Nuitee
P
Pichardo couple do
5
2026-08-21 via Nuitee
C
Carla family_with_children us
5
2026-08-19 via Nuitee
T
Trey couple us
10
it was nice overnight stay
Pros:

everything was amazing

Cons:

n/a

2026-08-17 via Nuitee
C
cynthia solo_traveller us
6
I would not recommend nor stay at that location again.
Pros:

It was convenient to the highway and fast food close by

Cons:

People were smoking marijuana outside upon my arrival. Also, my bed was not changed because I found an acrylic nail on it, which means to me, it was only made up, but the linen was not changed.

2026-08-17 via Nuitee
L
Leslie couple us
8
good overall
Pros:

breakfast was not good. The hot stuff was very bad. It could have been better choices. No granola, no toast.

Cons:

breakfast and I called about the drain in our tub the thing to holds it up so when taking a shower the water would drain did not work . The guy was very short with me and said he would send someone and no one ever came so the next day on check out I told the gentleman and he walked to my room with me and saw that we had to put a bar of soap to keep it up and apologized for it not being addressed upon the call.

2026-08-17 via Nuitee
J
Jennifer extended_group us
9
Pros:

Location

Cons:

Tv didn’t work

2026-08-15 via Nuitee
L
Lauren extended_group us
9
2026-08-15 via Nuitee
J
Jennifer extended_group us
4
Pros:

quick check in

Cons:

the peep hole wasn’t working, the bed was uncomfortable. i could feel things crawling on me while i slept.

2026-08-14 via Nuitee
N
Natalie solo_traveller us
8
Pros:

...

Cons:

..

2026-08-12 via Nuitee
C
Carolina couple us
1
2026-08-10 via Nuitee
V
Virginia solo_traveller us
5
2026-08-09 via Nuitee
H
Hollie couple us
10
Excellent staff and Excellect accommodations!!! Would stay again and would give this location 5 star
Pros:

The staff was friendly as soon as we walked in the door. The room was clean and very nice. My husband had surgery scheduled at 4am at Carolinas Medical Center, and this was a perfect location and offered the comfort we needed before we had to be at the hospital.

Cons:

The only complaint was that we didn't arrive till 8pm and had to leave at 4am to head for the hospital.

2026-08-08 via Nuitee
M
Maria- Pop solo_traveller us
10
2026-08-03 via Nuitee
R
Reginald solo_traveller us
8
2026-08-03 via Nuitee
I
Isheanopa solo_traveller ca
8
It was good
Pros:

The breakfast was good and the room was clean.
Airport shuttle was also convinient

Cons:

In room 232 the water wasn't draining properly in the bathroom.Also wish they offered room service to change towels or sheets if you are staying 2 or 3 nights.

2026-08-02 via Nuitee
S
Susana solo_traveller mx
10
Pros:

La gente del Hotel muy amable y todo muy limpio.

Cons:

No tuve ningún problema.

2026-07-25 via Nuitee
B
Branko solo_traveller us
8
2026-07-25 via Nuitee
R
RaQuan couple us
9
2026-07-24 via Nuitee