City Express by Marriott Charlotte South End

Hotels
•
City Express
7.9 (1644 reviews)
242 East Woodlawn Road , Charlotte , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noise disturbances
Limited amenities

Categories

Cleanliness
6.73
Issues with cleanliness were noted, including dirty bedding and roaches.
Service
8.7
Staff was described as friendly and helpful.
Location
8.74
Conveniently located near transportation and attractions.
Room Quality
7.69
Room comfort was mixed; some enjoyed the bed while others noted noise issues.
Amenities
7.72
Limited amenities such as no coffee pots in rooms and problems with cable channels.
Value for Money
8.18
Good price for location but could improve on facilities.
Food and Beverage
7.73
Breakfast options were noted as basic and could be improved.
Overall Experience
7.7
Mixed feelings overall; some positive points but several concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Convenient Location
Located just 8.4 km from Bank of America Stadium, Best Western Charlotte Airport Lower South End Hotel offers easy access to popular attractions.

Comfortable Accommodations
Guests can enjoy rooms equipped with a flat-screen TV, coffee maker, and select rooms with a refrigerator and microwave for added convenience.

Amenities for All
Start your day with a complimentary breakfast, stay connected with free WiFi, and take advantage of the on-site fitness center and airport shuttle service.

Book your stay at Best Western Charlotte Airport Lower South End Hotel for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card at check-in. Please note that all special requests can't be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1644 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 7.7
L
Luis • solo_traveller • co
10
Pros:

The room was pretty clean and the staff very friendly

Cons:

Probably the amount of parking space

2026-02-13 • via Nuitee
R
Roger • couple • us
10
Pros:

Very nice and clean, pleasant staff. Close to route 77

2026-01-31 • via Nuitee
N
Newsome • couple • us
9
Good
Pros:

Room was great, spacious bed, very clean.

Cons:

The plug under the desk wasn’t working.

2026-01-29 • via Nuitee
D
Danielle • solo_traveller • us
8
overall, great service
Pros:

clean

Cons:

problems with payment

2026-01-26 • via Nuitee
G
Greg • couple • us
9
2026-01-22 • via Nuitee
S
Stephen • couple • us
7
2026-01-21 • via Nuitee
A
Alexa • extended_group • us
4
Pros:

Staff up front was nice

Cons:

Dirty bed. Floss pick in my bedding used from last guest. Roaches in the room

2026-01-20 • via Nuitee
S
Sydney • couple • us
6
It was OK could have had better service for the price.
Pros:

Very clean and open.

Cons:

We had an issue with our fridge breaking, and our food spoiling. We asked multiple staff members to replace it and they will not help us.

2026-01-20 • via Nuitee
R
Rae • couple • us
5
Pros:

Personell was friendly. Good location.

Cons:

Our room had a bad fishy odor when we checked in and we had to be switched to another room. The room shouldn't have been alloed to be occupied until odor was removed.

2026-01-15 • via Nuitee
J
Jason • extended_group • us
10
2026-01-13 • via Nuitee
S
Steven • couple • us
10
2026-01-12 • via Nuitee
M
Michael • couple • us
9
Clean property
Pros:

Very clean property

Cons:

I couldn’t find any draw backs at all

2026-01-10 • via Nuitee
A
ariel • extended_group • us
10
2026-01-10 • via Nuitee
T
Theodore • couple • us
7
Nice stay overall.
Pros:

The staff were super accommodating!

Cons:

Bathroom needs an update

2026-01-08 • via Nuitee
S
Snipes • couple • us
8
2026-01-05 • via Nuitee
E
Erik • couple • us
10
2026-01-02 • via Nuitee
E
Eban • couple • us
8
2026-01-02 • via Nuitee
G
Giovanni • solo_traveller • us
10
2026-01-02 • via Nuitee
D
Destinie • couple • us
1
2025-12-30 • via Nuitee
C
Camaiya • couple • us
8
2025-12-29 • via Nuitee