Oryx Grand Jebel Hafeet

Hotels
•
Independent
7.8 (103 reviews)
Jebel Hafeet, P.O. Box 24476, Al Ain , Al Ain , AE
971-507070359

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Clean rooms
Beautiful views
Peaceful environment
Cons:
Far from city center
Noisy at night
Uncomfortable bed
Poor shower design
Overpriced food

Categories

Cleanliness
8.56
The rooms are clean and well-maintained.
Service
8.33
Standard service quality for this hotel tier.
Location
7.57
The hotel is quite far from the city center.
Room Quality
7.02
Bed was uncomfortable, and shower design was poor.
Amenities
8.35
Amenities could improve in terms of comfort and convenience.
Value for Money
8.01
Some amenities seemed overpriced.
Food and Beverage
6.56
Food options, especially pricing for ice cream, were disappointing.
Overall Experience
8.03
Overall experience was marred by noise and discomfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:58

Property Description

Indulge in Luxury at the Full-Service Spa - Unwind with a variety of massage options and rejuvenating body treatments, adding a touch of pampering to your stay.

Recreational Delights Await - Dive into relaxation with 2 outdoor swimming pools, a well-equipped health club, and bicycles to explore the surroundings, providing ample entertainment options for all guests.

Culinary Excellence and Convenience - Experience a culinary journey at LE BELVEDERE and savor international cuisine, with the added convenience of 24-hour room service and multiple coffee shops offering delightful snacks.

A stay at Mercure Grand Jebel Hafeet Al Ain Hotel promises a blend of relaxation and adventure, within proximity to Wadi Adventure and Jebel Hafeet Mountain. Book now for a luxurious retreat in the heart of Al Ain.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 103 reviews
Cleanliness: 8.56
Service: 8.33
Location: 7.57
Room Quality: 7.02
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 8.03
J
Juned
8
Pros:

Clean rooms beautiful views peaceful only downside is quite far from city center

2025-09-24 • via Nuitee
B
Brian
4
Pros:

Everything was ok, the expence of the Buffett and having to pay 37 AED for tiny cups of ice cream that was clearly next to the deserts in the Buffett line was a turn off. The place is noisy very noisy and late at night I could not find a quiet place to hold a conference call. The bed hard as a board very uncomfortable. The shower bathtub was so curved no flat bottom you had to stand in it like you are on a skateboard. Checked out 6 am from no sleep.

2025-09-13 • via Nuitee
N
Naser
10
Pros:

اا

2025-08-27 • via Nuitee
G
Gonzalo
10
Pros:

I felt familiar; people were very friendly and courteous. Food was very delicious.

2025-01-16 • via Nuitee
L
Lukasz
2
Pros:

Very dated

2024-12-12 • via Nuitee
M
Mohammed
8
Pros:

Nice place to staycation staff are very nice

2024-10-27 • via Nuitee
P
Philip
8
Exceptional value for money, lots to do
Pros:

What a fantastic hotel with great facilities throughout. There is no doubt that this is an older hotel, but it’s clean and safe. The food was excellent, portion sizes were large and always enough to share.
The pool, slides, splash pad, cars, trampoline, chess and board games meant there were always lots to do.
Plenty of sun beds and shade and family pool with jacuzzi. The views from the hotel are exceptional and make the trip fully worth while. Only thing to be improved would be the service, often slow getting served at the bar and restaurants, but not a huge inconvenience. Overall exceptional value for money in the UAE.

2024-10-24 • via Nuitee
A
Ahmed • family_with_children
6
Pros:

The property is dirty and needs refurbished fully

2024-09-28 • via Nuitee
G
GHASSAN • friends
6
Pros:

No wi fi access in the hotel, or the wi fi is very limited and weak

2024-08-21 • via Nuitee
H
Humam
10
Pros:

The weather is much better over there, especially in the summer

2024-07-25 • via Nuitee
S
Surinder
10
Pros:

Good service

2024-07-18 • via Nuitee
L
Larno • friends
8
Pros:

Short stay on the mountain with friends

2024-04-10 • via Nuitee
K
khaula • partner
10
Pros:

Great place to stay at

2024-02-12 • via Nuitee
R
Raihan • family
10
Pros:

Beautiful views, thrilling drive up to the top, cooler weather and clean rooms, friendly staff.

2023-11-28 • via Nuitee
J
Jihad
8
Pros:

They should add robes, and hand towels in the room without making a request.

2023-10-14 • via Nuitee
B
Ben
10
Perfect night away highly recommend
Pros:

The location is amazing, the food is delicious, and the swimming pool is so refreshing! 🌴🍽️🏊‍♂️ we had an incredible time there! The staff at Mercure Grand Jebel Hafeet were absolutely fantastic! They were friendly, helpful, and made my stay even more enjoyable. The service they provided was top-notch! 😄👍 can’t wait to come back again

2023-09-21 • via Nuitee
J
Jaime • family
8
Pros:

Location is very nice

2022-12-30 • via Nuitee
V
Verified traveler
8
Good for families but showing its age
Pros:

My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.

2022-12-21 • via Nuitee
O
Olivier • partner
8
Pros:

The location is unique and beautiful.
The management of solid waste in the hotel and just outside of it is poor. Efforts should be made to respect the ecological integrity of this unique place.

2021-12-12 • via Nuitee
W
WAFAA
8
Amazing
Pros:

Though the hotel was kinda old but as it’s said *old is gold*

2021-12-12 • via Nuitee