Marriott's Timber Lodge

Pool

I am writing to formally document a deeply disappointing and unprofessional experience during a recent session with your representative, Alex. What began as a positive and well‑structured presentation quickly deteriorated into behavior that was both inappropriate and inconsistent with the Marriott brand.

At the outset, Alex emphasized several points intended to build trust, including his multi‑generational family involvement with Marriott, the notion that a sale today had no bearing on his personal life, and his commitment to upholding Marriott’s values. Unfortunately, once it became clear that we were not interested in purchasing, his demeanor changed abruptly.

Two incidents in particular were unacceptable:

• When AJ arrived to assist with closing, I complimented AJ on the quality of Alex’s presentation. As Alex walked past me in the small office, he responded with a snarky and unprofessional “I KNOW I DID,” which was entirely out of line.
• At the conclusion of the session, I extended my hand to thank him. Instead of acknowledging the gesture, Alex turned away and walked off in front of other Marriott employees, refusing to shake my hand.

This conduct reflects a concerning lack of emotional intelligence and raises serious questions about whether Alex is fit to represent Marriott in a customer‑facing capacity. His behavior was disrespectful, dismissive, and wholly inconsistent with the standards I have come to expect from Marriott.

As a long‑time Titanium member, this experience was unacceptable. We will not return to this property, and this interaction has caused us to reconsider any future interest in Marriott vacation ownership offerings.

I expect this matter to be reviewed seriously, as no customer, especially one with a long history of loyalty, should be subjected to this type of treatment.

Our family had another absolutely incredible stay! From the moment we arrived, everything was fantastic. We stayed in a 2 bedroom villa room and it was perfect. The rooms were spotless, beautifully maintained, and made for a comfortable and relaxing getaway. The large kitchen had a full size oven, stove, refrigerator, and included cutlery, plates, cups... everything you need! The location truly couldn't be better—close to everything while still feeling like the perfect escape.

One highlight you definitely shouldn't miss is the pool area. Even though the weather was a bit chilly during our visit, the heated pools made it easy to jump right in and enjoy. The atmosphere was relaxing, fun, and one of our favorite parts of the trip.

What keeps bringing us back, though, is the consistently outstanding experience. The staff was warm, welcoming, and always happy to help, making us feel right at home throughout our stay.

This was our second year in a row visiting, and it only confirmed why we love this place so much. We're already counting down the days until we return next year!

Close to downtown and ski lift， and the lake is a short distance as well。

Very High end Hotel, everyone was friendly, helpful, valet was wonderful,desk and concierge were great,room was beautiful, clean,we had everything we needed and more!

The place is beautiful, good location, staff very kind, very clean, the pool nice.

Clean! Beautiful!

Friendly staff
Great location