Hyatt Regency Sonoma Wine Country

We enjoyed our stay at the Hyatt Regency. We were there for our honeymoon and enjoyed the wine provided at check in. We also enjoyed the smores every evening we were there. It was fun to roast the marshmallows by the fire pit.

rooms are spacious, clean and very comfortable. staff member were very welcoming and kind in general. swimming pool lady prepared amazing drinks.

First the good: check-in was efficient, courteous. Room was clean, bathroom was clean with some minor loose fixtures.
This was at least our 2nd stay here and possibly our last patronage of this place. Everything went well until we needed some help because we left an item inside the refrigerator. Luckily it was not of significant value as the hotel's handling of lost & found is abysmal to put it lightly. The initial call was already very painful as the phone system has an option to Lost & Found option where no one ever picked up the phone. Eventually a less than sympathetic gentleman at the front desk answered and quickly directed us to the 3rd party website without caring to listen to our plea to pick it up as we were still in the area. We filled the form at the website. Next morning tried to follow up at the hotel front desk and was directed again to the never-answered Lost & Found. Again to front desk, then told they have no access to Lost & Found. I didn't ask for access to Lost & Found item itself, I just asked to have access to someone who answered the Lost & Found. Reluctantly was put on hold and after some back-and-forth, was told that Housekeeping didn't find anything. Really hard to believe. Probably because they've had enough with my persistent effort to get my item back that saying the items is not there is the quickest way to handle this. Was given 2 email addresses to write - one to the Manager and 2nd to the Housekeeping Mgr. None ever replied. CC:ed also that email to Mr. Bailey who frequently responded here. No reply. CC:ed to the name who signed the Survey I received after the stay ("Head of Classics, Essentials, and Luxury, Americas") - no reply.

Truly, truly disappointed with this type of guest services from Hyatt.

To be fair, this is not a reflection of the whole Hyatt line as when we needed attention on a Hyatt stay in Asia, the GM graciously stepped in an resolved the issue. Since then, I've sent a few friends over to that same Hyatt Asia hotel and they have gained my trust back. Any business can have a 'glitch' - but, it is what business do to resolve it is what wins customers' business and trust over and over again.

Location

Great service and easy to access

Great location So so on the room and adult activities or events to you interested Almost like just being in a days in better options are in the area for cheaper

When I stay at a Hyatt, I expect a premium, refined experience—not the generic, underwhelming quality of this property.

First and foremost, the branding is completely misleading: this hotel is located in Santa Rosa, not Sonoma. Beyond the location deception, charging high nightly parking fees when there is ample open space around the property feels like unnecessary nickel-and-diming.

The staff members were undeniably kind and friendly, but the physical property and overall atmosphere felt far more like a generic, budget Holiday Inn than a World of Hyatt hotel. Extremely disappointing stay.

Very comfortable rooms. Convenient location in Santa Rosa with good restaurants nearby. Appreciated the recommendation on wineries close by and discount with the hotel.

The heated pool was great! The kids loved it. They also did s'mores the night we stayed which was an awesome perk. The room was clean and the staff was super nice and helpful. Breakfast was one of the best hotel breakfasts we've had in a while.

Beautiful pool and courtyard.
Many special touches such as s’mores for kids and wine tastings.

Upon late arrival/checking in, I was very tired from flying from LAX. The young male receptionist at the front desk started arguing: "You have not paid for breakfast, so you cannot have breakfast here!" However, I knew I had paid for it. Anyways, instead of being so unprofessional and hostile, he could have simply asked me to pay again. And I would have gladly done. But he kept arguing. I will never go there again.

I have stayed at many Hyatt properties, but this experience was unlike the Hyatt standard I expect. Communication was very poor. I repeatedly explained that my stay was fully covered by the hospital and that cost was not an issue. As a cardiologist traveling for an interview, all I wanted was a quiet room to rest and prepare.
Instead, the staff kept focusing on complimentary upgrades, which completely missed the point. It felt like no one was listening. Joao, the supervisor, initially offered Hyatt points, which I accepted, but then later suggested a complimentary upgrade instead. I did not want perks or extras—I wanted my concerns addressed.
To make matters worse, the Wi‑Fi was very slow and unreliable. Overall, I left feeling unheard and disappointed by the lack of communication and understanding from the front desk team. Hyatt can do better.

We are just back from a wonderful trip to Sonoma and Napa where we stayed at the Hyatt Regency Sonoma Wine Country. We had a fabulous time! This is an annual trip for our little group of lifelong dear friends and we've stayed someplace different every time. Next year, we'll be back the Hyatt. The location is absolutely perfect to get everywhere we want to go - from the Armstrong Redwoods to Bodega Bay, Napa and all over Sonoma. It is perfect! Hajar N. at the desk is the picture of anticipatory service! Her knowledge of the area is vast and her commitment to excellence service was demonstrated daily. Jonathon & Miriam & Shaun at the bar were FABULOUS! Friendly and welcoming and able to pivot from service to the lacrosse teams & their parents with the hotel's signature s'mores experience to servicing the adults enjoying the lobby bar and patio. They make a fabulous Manhattan and a Saphire Martini, btw. We met Nahir at checkout and he exemplified the same commitment to excellence. Again, we'll be back next year!