Pestana São Paulo

Hotels
•
Pestana Hotel & Resorts
7.9 (2512 reviews)
Rua Tutóia, 77 , Sao Paulo , br
+55 11 3059-5000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Café da manhã excelente
Localização ótima
Quarto confortável
Cons:
Cheiro de mofo
Serviço de garçom insatisfatório
Estruturas antigas

Categories

Cleanliness
7.53
Some reviews mentioned strong odors and cleanliness issues.
Service
8.4
Generally positive service experience, though some noted lack of cordiality.
Location
8.64
Multiple reviews praised the location of the hotel.
Room Quality
7.59
Reviews highlighted comfort but noted dated decor and ventilation issues.
Amenities
7.12
Mixed feelings on amenities; some were outdated or lacking.
Value for Money
7.68
Pricing was considered high relative to the quality of offerings.
Food and Beverage
8.13
Breakfast received positive feedback, although some considered it lacking varied options.
Overall Experience
8.1
Overall experiences varied; some enjoyed their stay, but others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:05

Property Description

Luxurious Accommodation
Pestana São Paulo offers 4-star accommodation with modern and comfortable rooms, ensuring a relaxing stay. Enjoy amenities such as cable TV, a minibar, and free WiFi in each soundproofed room.

Delicious Dining Options
Indulge in a variety of traditional and international dishes at the Cais da Ribeira restaurant, or unwind with drinks at the Bar Brahma. The hotel provides a culinary experience to satisfy every palate.

Convenient Location
Situated in the upscale Jardins neighborhood near Paulista Avenue, Pestana São Paulo provides easy access to Brigadeiro metro station and cultural attractions like Parque Ibirapuera. With excellent transport connections, this hotel is the perfect choice for both business and leisure travelers.

Experience luxury and convenience at Pestana São Paulo - book your stay now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

At check in, children without parental presence must present an authorization signed by both parents and original identification documents. In the case children are accompanied by parents, original identification documents are required.

Please note that the credit card used for the booking must belong to one of the guests. In case of reservations made in the Non-Refundable rates, the reservation center will send a payment link to your message box via the Booking.com platform. The card used must be presented at check-in.

If it is not possible to present the credit card, the total amount of the reservation will be charged again on the guest's own credit card or another form of payment, such as debit card, cash or PIX. In this case, the amount charged to the credit card during the booking will be refunded.

For reservations made by third parties, the payment must be made exclusively via PIX.

Please note that the hotel only accept payment in cash, in Brazilian Real currency.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Location

Guest Reviews

7.9
Based on 2512 reviews
Cleanliness: 7.53
Service: 8.4
Location: 8.64
Room Quality: 7.59
Amenities: 7.12
Value for Money: 7.68
Food and Beverage: 8.13
Overall Experience: 8.1
D
do Amparo • solo_traveller • br
10
Pros:

Do tratamento dos funcionários nota 1000

Cons:

Nada a dizer

2026-08-21 • via Nuitee
B
Beatrice • extended_group • it
9
Very good stay!
Pros:

Perfect location in a safe area. Excellent breakfast. Very clean and comfortable.

2026-08-20 • via Nuitee
E
Eric Alves • couple • br
10
Excelente estadia.
Pros:

Espaço e conforto.

Cons:

Nada a declarar.

2026-08-20 • via Nuitee
A
Anderson • solo_traveller • br
10
Pros:

Estrutura e limpeza impecável

2026-08-19 • via Nuitee
M
Michelle • solo_traveller • br
8
2026-08-18 • via Nuitee
P
Publio • solo_traveller • pe
8
Buen hotel
Pros:

la ubicación es ideal

2026-08-18 • via Nuitee
E
Edenil Osmar • couple • br
7
Pros:

Otimo café da manhã.

Cons:

Faltou ar quente no quarto.

2026-08-18 • via Nuitee
G
German • couple • it
6
Camere datate e servizi basici
Pros:

La posizione

Cons:

Camere datate e deteriorate. Hanno bisogno di una ristrutturazione.
Servizi assolutamente non all’altezza di un hotel a 4 stelle

2026-08-18 • via Nuitee
F
FLAVIO • solo_traveller • br
9
2026-08-18 • via Nuitee
L
Luis Alberto • couple • br
8
Boa
Pros:

Cama Boa , Café da manhã muito bom.

Cons:

Banheiro,com banheira antiga e chuveiro dentro da banheira,fiquei no apartamento 1215 , um barulho infernal, não consegui saber o que era , um aquecedor,quem sabe ,

2026-08-17 • via Nuitee
C
Carlos Eduardo • couple • br
8
SE não precisasse de Nota Fiscal Excelente. Demoram para enviar a mesma; vc tem que ligar insistindo
Pros:

Alimentação, como café da manhã muito bom.

Cons:

DEMORA PARA ENVIAREM A NOTA FISCAL. TIVE QUE LIGAR 3 VEZES.

2026-08-17 • via Nuitee
M
MARIO • solo_traveller • br
8
2026-08-16 • via Nuitee
C
Camylla • family_with_children • br
10
2026-08-16 • via Nuitee
R
Roosevelt • solo_traveller • br
10
Pros:

Todos detalhes do hotel são muito bons. Atendimento dos funcionários, café da manhã, instalações e localização excelentes

Cons:

Nada deixou a desejar

2026-08-15 • via Nuitee
J
JOSE BARROSO • couple • br
7
2026-08-15 • via Nuitee
C
Cleberton • couple • br
10
2026-08-15 • via Nuitee
T
Tatiana • couple • br
10
Maravilhosa é a equipe é muito dedicada mesmo diante do caus
Pros:

Localização

Cons:

Restaurante

2026-08-14 • via Nuitee
P
Padilha • solo_traveller • br
8
Pros:

A localização é muito boa e o café da manhã também.
O pessoal do atendimento atencioso, mas o restaurante poderia ser melhor.

Cons:

As instalações do banheiro muito antigas

2026-08-13 • via Nuitee
M
Matheus • solo_traveller • br
9
2026-08-12 • via Nuitee
P
PEREIRA • couple • br
10
2026-08-11 • via Nuitee