Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Beautiful decor and historical charm
Friendly and attentive staff
Cons:
High prices relative to value
Need for updates and maintenance

Categories

Cleanliness
8.66
Many reviews noted that rooms were clean, but some issues with room service and preparation were mentioned.
Service
10
Staff members were consistently praised for their pleasantness and attentiveness, particularly in restaurant service.
Location
9.63
The hotel’s location was highlighted as perfect and highly appreciated by multiple guests.
Room Quality
8.67
Rooms were described as comfortable and clean, but some reviews indicated a need for updates and improvements.
Amenities
8.62
While the amenities were liked, some guests felt the breakfast should be included in room costs.
Value for Money
8.15
Concerns were raised about the cost relative to room quality and dining options, which some found disappointing.
Food and Beverage
8.61
Food quality received mixed reviews; some enjoyed it while others described it as basic or overpriced.
Overall Experience
9.66
Overall sentiment is positive with a majority finding the experience pleasant and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:32

Property Description

Elegant Victorian Charm
Experience the luxury of Victorian-style rooms and a modern spa at this hotel near Lake Ontario. The property consists of five unique buildings, each offering beautifully decorated rooms equipped with modern amenities like flat-screen TVs and WiFi.

Culinary Delights
Indulge in traditional English tea at the on-site restaurant, Noble, or savor French-inspired dishes at Churchill Lounge. The hotel offers a diverse culinary experience using local ingredients and an extensive wine selection.

Relaxation and Entertainment
Unwind in the art-filled indoor pool area or pamper yourself with a massage at the Secret Garden Spa. With nearby attractions like Fort George and wineries, the Prince of Wales Hotel in Niagara-on-the-Lake is the perfect blend of elegance and leisure.

Book your stay now to immerse yourself in luxury and tranquility at the Prince of Wales Hotel!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, this hotel charges a mandatory CAD 19.95 /night resort fee. This fee covers:

- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).

Please note, the property is a combination of five separate buildings each with guest rooms. While not connected to the main hotel, they are all within a short walk.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.

Rooms are located in a separate building within walking distance from the main building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1815 reviews
Cleanliness: 8.66
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 8.62
Value for Money: 8.15
Food and Beverage: 8.61
Overall Experience: 9.66
L
Larry • solo_traveller • ca
4
Pros:

Great wait staff, friendly service
Shower door in room 220 not functional

Cons:

Dusty everywhere , lobby, restaurants, rooms,

2026-06-05 • via Nuitee
D
Diane • couple • ca
8
Lovely
Pros:

Traditional, authentic, old charm, beds were comfortable

Cons:

Musty, old furniture, pillows were horrible.

2026-06-04 • via Nuitee
A
Alexis • extended_group • us
7
2026-06-04 • via Nuitee
M
Monica • extended_group • ca
7
Great location but hotel is a bit tired - need a refresh in decor
2026-06-04 • via Nuitee
A
alja • couple • si
9
2026-06-03 • via Nuitee
J
Jerry • couple • ca
9
Excellent and would definitely go back.
Pros:

The room was excellent, lots of heritage details, very comfortable.

Cons:

suggest having a pump soap at the sink instead of using the bar soap.

2026-06-02 • via Nuitee
V
Vito • solo_traveller • ca
7
2026-06-01 • via Nuitee
A
Ansari • couple • us
10
2026-06-01 • via Nuitee
A
Ajita • family_with_children • ca
4
Disappointing
Cons:

Prior to our stay, I contacted the hotel and specifically requested a room in the main building, as it is the only building equipped with an elevator. I was travelling with my mother, who has mobility issues, and this accommodation was essential. During a phone conversation, Kim assured me that the booking had been updated and that my request had been accommodated. Had this not been possible, I would have cancelled the reservation and made alternative arrangements.
Upon arrival, however, I was informed that the requested room was not available, despite the prior confirmation. The receptionist's attitude was unprofessional and discourteous. She stated that the hotel does not guarantee room placement in the main building, directly contradicting the assurance I had received before arrival.
To make matters worse, we were assigned a basement-level room adjacent to the parking lot that required navigating multiple stairs to access. Given my mother's mobility limitations, this made reaching the room difficult and physically painful for her. The room also offered very little privacy, as people parking their vehicles could easily see directly into it. As a result, we were unable to keep the windows open without compromising our privacy.
This experience was particularly disappointing because the accessibility concerns had been clearly communicated in advance, and I had received explicit confirmation that appropriate accommodations would be provided. The hotel's failure to honor this commitment caused significant inconvenience and discomfort during our stay.

2026-05-31 • via Nuitee
L
L • solo_traveller • ca
9
Lovely property
Pros:

Fantastic location, great food at the bar/lounge

Cons:

Bar area could have been larger, it was full. The hotel is a little disjointed in the adjoining building. Thank goodness the porter helped us locate our room

2026-05-31 • via Nuitee
J
Jason • couple • gb
9
A relaxing stay in a pretty location.
Pros:

Excellent location and well-themed hotel

Cons:

Some facilities need updating. Eg we had a broken toilet seat. Some rooms don’t have lift access.

2026-05-30 • via Nuitee
K
kathryn • solo_traveller • us
10
Pros:

The vintage respect. The ambiance.

Cons:

The main building hallways to the rooms were a bit overwhelming - felt like walking through a nightmare. Too much sameness.

2026-05-30 • via Nuitee
A
Alyssa • solo_traveller • us
10
2026-05-29 • via Nuitee
A
Anna • solo_traveller • ca
9
2026-05-29 • via Nuitee
P
PATRICIA • couple • gb
9
I had a dream stay in a very elegant hotel
Pros:

Very central, elegant furnishings, warm and helpful service.

Cons:

Initially a bit stuffy

2026-05-28 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

We had anticipated a quaint and charming facility and that's exactly what we experienced.

Cons:

Nothing really.

2026-05-27 • via Nuitee
E
Emma • solo_traveller • us
10
2026-05-27 • via Nuitee
K
Karl • solo_traveller • us
10
Pros:

The staff is friendly, helpful, and personable. The room was beautiful. I loved the rose pn my pillow!

2026-05-26 • via Nuitee
R
REGENT Lionel • couple • fr
8
Un très bel hôtel, proche des chutes du Niagara
Pros:

Très bel hôtel, bien situé, chambres très confortables.

Cons:

Le prix est relativement élevé par rapport aux prestations proposées. Le personnel pourrait être plus chaleureux.

2026-05-26 • via Nuitee
O
OWEN • couple • ca
9
The staff make experience!
Pros:

Excellent staff and always a really enjoyable experience. We frequent Niagara on the lake a few times a year and stay exclusively at The Prince of Wales. The staff are what make the experience! A beautiful Vintage hotel in the hear of town. Super accommodating and great food!

Cons:

Wall paper is a challenge from the minute you put it up. It does not become any less so as it ages. :) The rooms are beautiful. We will be back.

2026-05-26 • via Nuitee