Holiday Inn Express & Suites Philadelphia - Mt Laurel by IHG

Hotels
•
Holiday Inn Express
8.5 (258 reviews)
6000 Crawford Place , Mount Laurel , US
+1 856-727-0010

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms mentioned by many guests
Friendly, attentive staff and exceptional manager (Athena)
Great/awesome breakfast and good coffee
Well-located / ideal location
Complimentary snack and early check-in in some cases
Spacious and nicely furnished rooms (for some guests)
Cons:
Hard or uncomfortable beds mentioned repeatedly
Housekeeping lapses (beds not made, towels only on request)
Bathroom cleanliness issues for some (dirt ring in tub/toilet)
TV not working / unresolved maintenance issues
Shower drainage problems (standing water)
Billing/overcharge issue and difficulty reaching customer service

Categories

Cleanliness
7.5
Mixed: many guests praised the property as very clean and bathrooms/beds cozy, but there are isolated cleanliness lapses (dirt ring in tub/toilet) and inconsistent housekeeping (beds not made some days).
Service
9
Generally strong: staff described as friendly, attentive and courteous; Manager Athena singled out as exceptional. A few service failures noted (cannot resolve TV issue, a 'bad staff' report), but overall service impressions are positive.
Location
9
Consistently praised: described as well located, in a nice area and ideal for guests' needs.
Room Quality
7.5
Mixed room quality: some guests found rooms spacious and nicely furnished, while others reported hard/terrible beds, low bathroom lighting, insufficient hooks, TV problems and drainage issues in the shower.
Amenities
9
Strong on key amenities: breakfast repeatedly praised, good coffee and occasional complimentary snacks/early check-in. Some room-amenity issues (TV, lighting) were reported.
Value for Money
8.5
Perceived as good value (headline: 'Great value for the price'), though one guest reported a $100 overcharge which negatively affected their value perception.
Food and Beverage
9
Food and beverage highly rated: multiple guests called the breakfast very good/awesome and noted good coffee.
Overall Experience
8.5
Overall positive stays with notable strengths in service, breakfast and location; recurring negatives (uncomfortable beds, occasional cleanliness lapses and a billing complaint) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Modern Accommodations
Holiday Inn Express & Suites Philadelphia - Mt Laurel offers comfortable rooms with free WiFi and flat-screen TVs. Each room features a private bathroom for your convenience.

Convenient Location
Located just a short drive away from Philadelphia and Cherry Hill, our hotel provides easy access to nearby attractions and the airport. Perfect for both leisure and business travelers.

IHG Quality Service
As an IHG hotel, we ensure top-notch service and a pleasant stay for all our guests. Book your stay at Holiday Inn Express & Suites Philadelphia - Mt Laurel for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 258 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
R
Rose • couple • us
9
Great value for the price
Pros:

The hotel was very clean and staff were very friendly and attentive!

2026-10-28 • via Nuitee
M
Maya • family_with_children • gb
10
2026-10-22 • via Nuitee
D
Debra • family_with_children • us
8
Thanks to Athena for accommodating us after a long journey
Pros:

The Manager, Athena, was Exceptional and She took excellent care of our Families!

Cons:

The property is older, which most in the area are.
The Bathrooms and Beds were clean and cozy, the breakfast was very good and the staff were always courteous. Thanks for the good coffee too

2026-10-07 • via Nuitee
D
Dav • couple • us
8
2026-09-17 • via Nuitee
H
Helena • solo_traveller • us
9
2026-09-16 • via Nuitee
N
NICOLE • couple • us
10
Great Stay
Pros:

Quietness and how clean it was.

Cons:

N/A

2026-09-14 • via Nuitee
K
Kingsley • solo_traveller • gb
10
Pros:

Very good

Cons:

Good

2026-09-08 • via Nuitee
V
Vanessa • solo_traveller • us
10
2026-08-30 • via Nuitee
S
Samvel • solo_traveller • am
10
2026-08-29 • via Nuitee
T
Tabitha • family_with_children • us
10
2026-08-19 • via Nuitee
J
Janos • couple • de
1
2026-08-07 • via Nuitee
B
Bohle • couple • us
7
2026-07-19 • via Nuitee
T
Tony • couple • us
8
Nice room , bad staff, breakfast could be bett
Pros:

TV not working correctly, contact desk and could not resolve issue, offered to move to another room

2026-07-17 • via Nuitee
M
Mihai • solo_traveller • ro
9
2026-07-12 • via Nuitee
C
Charnette • couple • us
8
Cons:

The beds was hard.

2026-07-06 • via Nuitee
R
Rene • couple • ec
8
Muy buena atención
Pros:

Estaba bien ubicado, limpio, organizado

Cons:

No hubo nada que no me gustara

2026-06-18 • via Nuitee
W
Wendy • couple • us
9
2026-06-17 • via Nuitee
M
Michelle • solo_traveller • us
8
2026-06-10 • via Nuitee
C
Christoph • family_with_children • de
5
Ging so
Pros:

Betten wurden an keinem Tag gemacht, Handtücher kamen erst auf Nachfrage

2026-06-06 • via Nuitee
L
Lateefia • couple • us
7
It was cool
Pros:

The people at the property was cool they greeted us let us check in early and gave us a complimentary snack bag.

Cons:

The beds was terrible, my back hurt so bad like I hate Holiday Inn hotels because of this and also when we arrived the tub and toilet had a dirt ring around it and I ended up grabbing the cleaning supplies by myself to do it myself. But that wasn’t the issue the beds is what’s gonna make me never return 😩

2026-06-02 • via Nuitee