Fiesta Inn Insurgentes Viaducto

Hotels
Fiesta Inn
8.6 (801 reviews)
Insurgentes numero 553 , Mexico City , mx

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Comfortable room
Friendly staff
Cons:
Poor cleanliness
Slow service
Unreliable security

Categories

Cleanliness
7.36
Poca limpieza, las toallas muy tiesas, y habitación sucia
Service
8.33
El personal fue grosero y el servicio lento, pero hubo personal amable
Location
9.87
Great location, convenient for guests
Room Quality
8.32
Habitación cómoda y amplia pero con problemas de aire acondicionado
Amenities
8.85
Reception 24h is a plus, but other amenities such as parking are charged
Value for Money
8.81
Standard quality for this hotel tier considering the location
Food and Beverage
7.86
Food service was slow and quality basic
Overall Experience
9.43
Mixed experiences; some staff were friendly, but major issues affected stay
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:25

Property Description

Convenient Location
Located in the heart of Mexico City, Fiesta Inn Insurgentes Viaducto is just a stone's throw away from the World Trade Center Mexico, offering easy access to the vibrant Condesa District and the bustling Avenida Insurgentes.

Amenities Galore
Enjoy the convenience of wireless internet access throughout the hotel and indulge in delicious regional Mexican cuisine at Cafe La Fiesta. Unwind at the Lobby Bar with a wide selection of drinks and appetizers after a productive day.

Fitness and Dining
Stay active at the well-equipped gym and then treat yourself to a satisfying meal at Cafe La Fiesta, open for breakfast, lunch, and dinner. Whether it's a workout or a culinary experience, Fiesta Inn Insurgentes Viaducto has you covered.

Book your stay now at Fiesta Inn Insurgentes Viaducto for a memorable experience in Mexico City!

Important information:

In compliance with Mexico City tourism regulations, all guests must present official photo identification and provide contact information. Minors must present a document that allows for their identification (passport, school ID, CURP, or birth certificate), and indicate their relationship to the accompanying adult.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8.6
Based on 801 reviews
Cleanliness: 7.36
Service: 8.33
Location: 9.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 9.43
R
Ricardo couple es
7
2026-04-16 via Nuitee
M
martin solo_traveller gb
10
Pros:

The staff went above and beyond to give exceptional service to my dad
The best service he has ever had! They treated him like royalty


The rooms are spacious clean and quiet

Cons:

N/a

2026-04-14 via Nuitee
A
Alex couple nl
6
Slecht begin.
Pros:

Ruime kamers.

Cons:

Bij het inchecken moest de overnachting worden betaald waarop ik mijn creditcard aanbood via Apple Pay (digitaal dus). Dit kon niet, ik moeste fysieke kaart gebruiken, maar die lag helaas thuis. Ik bood mijn debitcard (Nederlandse bankkaart) aan maar die werkte ook niet, waarop ik overging tot het aanbieden van contante euro’s. Die werden ook niet geaccepteerd en wissel naar Mexicaanse peso’s is avonds om 22:00 uur ook geen optie.
Ik vroeg of het niet mogelijk was enkele flexibiliteit te laten zien, waarop het antwoord was; NEE.
Gelukkig hebben we familie in het México die we konden bellen en die aanbood om het bedrag over te maken, NEE kan ook niet.
Nadat iemand naar het hotel kwam om te beteken kregen we de sleutel. Kaart vergeten is dom, maar zo met klanten omgaan is op zijn minst hetzelfde.

2026-04-09 via Nuitee
R
Reyna solo_traveller mx
9
Pros:

Todo bien

Cons:

Nada

2026-04-09 via Nuitee
L
Laura solo_traveller co
10
A great place to stay
Pros:

ubicación, limpieza, restaurante

Cons:

was perfect

2026-04-09 via Nuitee
E
Emmanuel solo_traveller mx
9
Buena ubicación
Pros:

La ubicación es muy buena.

Cons:

El estacionamiento tiene un costo extra

2026-04-06 via Nuitee
P
Pablo solo_traveller mx
8
2026-04-01 via Nuitee
D
DANIEL couple mx
1
Worst front desk and management
Pros:

Nothing

Cons:

They overbooked the hotel and lied about my card being declined

2026-04-01 via Nuitee
M
Mauricio solo_traveller nl
8
Pros:

The staff were nice, they helped me with requests.

Cons:

No option to include breakfast in Booking.com.

2026-03-30 via Nuitee
M
Mauricio solo_traveller nl
8
2026-03-30 via Nuitee
L
Luis leon family_with_children mx
8
2026-03-29 via Nuitee
C
Christian family_with_children mx
10
Pros:

La ubicación es perfecta

2026-03-26 via Nuitee
A
Andrés couple mx
10
2026-03-23 via Nuitee
B
Benjamin family_with_children mx
10
2026-03-23 via Nuitee
K
Katya family_with_children at
10
Pros:

Good location, good rooms

2026-03-21 via Nuitee
C
CARLOS couple mx
5
Fallas en las chapas electrónicas
Pros:

Ubicación y limpieza

Cons:

Hubo un problema con la chapa de mi habitación, no reconocía la tarjeta llave, y cada vez que quise entrar tuve que bajar a recepción hasta dos veces para que me abrieran la puerta, una recepcionista me ofreció cambio de habitación, el cual acepté para mi regreso de una salida que tuve, cuando volví había otra recepcionista y me dijo q solo me iban a cambiar la llave, pasó lo mismo y le dije que me cambiara ya de habitación, lo hizo pero a regañadientes, fue una situación bastante molesta.

2026-03-20 via Nuitee
A
Adriel González Miranda family_with_children mx
3
2026-03-19 via Nuitee
R
Rodolfo couple mx
9
Excelente ubicacion
Pros:

Excelente Ubicacion y facil de llegar.
el personal sobre todo el servicio de Valet muy atentos y amables.

Cons:

La llave de mi habitacion fallaba y hubo que cambiarla un par de veces

2026-03-18 via Nuitee
V
Valdespino family_with_children mx
9
Pros:

La ubicación y el trato del personal.

Cons:

El costo de los alimentos del restaurante
Pero se entiende .

2026-03-16 via Nuitee
J
Jimena family_with_children cr
10
2026-03-16 via Nuitee