Meliá Cozumel All Inclusive

Resorts
•
Meliá Hotels & Resorts
8.4 (491 reviews)
Carretera Costera Norte Km. 5.8 , Cozumel , mx
+52 987 872 9870

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Children allowed

Facilities

Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Garden
Luggage storage
Airport shuttle
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great activities for kids and families
Cons:
Inconsistent service
Limited dining options

Categories

Cleanliness
7.64
Issues with the water quality affecting perception of cleanliness.
Service
8.91
The staff was attentive, kind, and contributed positively to the overall experience.
Location
8.55
The location is acceptable, but not the best on the island.
Room Quality
8.6
Rooms are lovely with good AC; some outdated features were noted.
Amenities
8.43
Amenities available but some limitations on reservations and activities.
Value for Money
8.09
Perception of limited dining options and service affecting value.
Food and Beverage
8.44
Food options were good, but variety and timing could be improved.
Overall Experience
8.51
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:36

Property Description

Luxurious All-Inclusive Resort
Experience the beauty of Cozumel at Meliá Cozumel, an impressive all-inclusive resort with comfortable rooms, spectacular pools, and lush tropical gardens. Indulge in exquisite international cuisine at excellent restaurants, rejuvenate at the fully equipped spa, and stay active at the modern gym.

Beachfront Paradise
Located next to a white sand beach and turquoise waters, Meliá Cozumel offers total comfort in spacious facilities. Relax and unwind in this unparalleled environment, with a variety of activities and entertainment for both children and adults.

Unforgettable Family Vacation
Create cherished memories with your family in the Caribbean at Meliá Cozumel. With a range of amenities and a special program for all ages, your vacation here will be truly exceptional.

Book now for an unforgettable stay at Meliá Cozumel!

Important information:

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 491 reviews
Cleanliness: 7.64
Service: 8.91
Location: 8.55
Room Quality: 8.6
Amenities: 8.43
Value for Money: 8.09
Food and Beverage: 8.44
Overall Experience: 8.51
P
P4723KSjons • Family
10
A Peaceful, Authentic Alternative to Cancun
Pros:

We really enjoyed our stay at Meliá Cozumel. Compared with Cancun, Cozumel felt much less crowded and commercialized. It didn’t have that Disneyland-like atmosphere. The resort was peaceful, the location was beautiful, and the service was outstanding. Every staff member we encountered was warm, friendly, and helpful. We would definitely stay here again.

2026-07-29 • via Tripadvisor
J
joseE1215ZH • NONE • San Antonio, Texas
10
Beautiful hotel, disappointed in the beach
Pros:

Don’t be fooled, the beach doesn’t look like the pictures. It was very dirty for the Mangrove area at the end of the island. The tide was just not in our favor this week. But we had access to the hotel beach next door, which was beautiful. The service is exceptional and a special shout out to Ana at the Mosaico Buffet, Diego, the pool concierge, and the entire staff at the Fish House. I hope the all keep their jobs after the renovation and when the new management comes in.

2026-07-27 • via Tripadvisor
X
X1904RZjeffh • Couples
10
Amazing service and atmosphere!
Pros:

Amazing atmosphere, very excellent service, all around we loved our stay! The Elixir coffee shop being open and having ice cream and coffee available at all times was a huge benefit.

2026-07-20 • via Tripadvisor
L
Lucy • family_with_children • us
10
2026-07-14 • via Nuitee
G
gladyspE9356MT • Family
10
Excellent Experience at Meliá Cozumel
Pros:

We had a wonderful stay at Meliá Cozumel. The service was excellent from the moment we arrived. Our room was always very clean, and the food was delicious with plenty of good options.

A special thank you to Diego and Luis, the pool concierges at the adults-only pool. They were very friendly, attentive, and made sure we had everything we needed. Their excellent service made our vacation even more enjoyable.

We highly recommend this hotel and would definitely come back!

2026-07-06 • via Tripadvisor
S
Siobhan • couple • us
9
Pros:

Everything

Cons:

The food was cooked well just unflavored

2026-07-05 • via Nuitee
A
amyleeboulayyy • NONE
10
such a beautiful place!
Pros:

i have nothing wrong to say about this place! the staff is super friendly and the place is very clean! the beach was beautiful as well the pools are very clean! super relaxing place

2026-07-04 • via Tripadvisor
J
Joseph • couple • fr
8
2026-07-03 • via Nuitee
C
cindymcallister012 • NONE
10
Family time
Pros:

The Melia is beautiful, clean, friendly, and the staff is beyond amazing. My fourth time here and I’m coming back atbChristmas. Beautiful place to stay!!

2026-07-02 • via Tripadvisor
J
Jorge • solo_traveller • mx
6
Deception.
Pros:

Su gente amable

Cons:

La calidad del all inclusive contra el precio

2026-07-01 • via Nuitee
Q
Q7834SYdeannar • Family • Cold Lake, Alberta
10
Meliá Cozumel - Great Place!!
Pros:

Amazing resort - was during low season so it was quieter than normal. Staff was great, beach was beautiful, and rooms were really nice.

We had dinner on the beach which was a highlight of our stay - Jorge waited on us and is one amazing man.

If you go, ask for Jorge. He will take great care of you!

Highly recommend and will be going back!

2026-06-29 • via Tripadvisor
O
Onkologia • family_with_children • mx
9
Melia
Pros:

Servicio del staff super bien siempre atentos y servicial.
La comida buffet muy buena

Cons:

Instalaciones un poco viejas

2026-06-27 • via Nuitee
7
706kerrys • Family • Texas
8
Relaxing stay with a friendly staff
Pros:

Quiet place to relax on the island. Oscar the hotel concierge is very helpful. Diego the Pool Concierge is the best. Ask for either of them and they will take great care of you.

2026-06-23 • via Tripadvisor
J
jorahzaben • Family • Mount Joy, Lancaster County, Pennsylvania
10
Loved Melia!
Pros:

The Melia resort was amazing. The beach is beautiful, pools were great, rooms clean, beds super comfortable. Housekeeping did a wonderful job. But what made this trip exceptional was the employees! They went over and above for every guest. They were so friendly and accommodating! Jorge, Miguel, Enrique, Daniel, Francisco, Carlos, Edilberto were all so awesome! (I am sure I missed someone). I hope a trip to the resort is in my future!

2026-06-20 • via Tripadvisor
K
kristenb04 • Family • Beaver, Utah
10
Amazing smaller boutique all-inclusive. The service is 5⭐️!!!
Pros:

This resort is absolutely beautiful! The buffet is good but the service from all the servers was above and beyond. Our vacation concierge Oscar made sure we had everything we needed. He even gave us a special birthday gift. The pool concierge at The Level, Oscar, was also amazing and spoiled us! I can't say enough about this resort. So many fun outdoor games and entertainment each night. Our rooms always looked so good. All their help is exceptional!

2026-06-17 • via Tripadvisor
C
Connie • extended_group • us
9
We really enjoyed our stay and the staff was fantastic
Pros:

The wait staff was amazing and it was close to the ocean

Cons:

A little to far out of town but was manageable

2026-06-15 • via Nuitee
C
Constanza • solo_traveller • de
8
Hermoso lugar para pasar el familia, antes de reservar, revisar pagar en la página de Melia
Pros:

La playa, los servicios del hotel, la cantidad de actividades para niños y familia

Cons:

Que Meliá no reconoce derechos para el programa Meliá Rewards cuando reservas en Booking.com, perdimos nuestro derecho a todos los puntos correspondientes de la estadía

2026-06-11 • via Nuitee
2
285rodw • Family
10
Cozumel reset
Pros:

Just the ticket if your goal is to unwind and relax. Circe and Diego made sure we were comfortable and well hydrated on the beach, and Gerardo made sure any concerns we had were addressed, and kept us well-informed.

2026-05-29 • via Tripadvisor
T
Trail318671 • NONE
10
Destination Wedding
Pros:

Had a wonderful time at Melia Cozumel. The staff and service were excellent. Very friendly and helpful. We enjoyed the family pool. The activities at poolside were great.

2026-05-28 • via Tripadvisor
A
Angela • couple • us
8
We would definitely stay here again. It’s a great resort.
Pros:

This property is really nice. We’ve stayed here before and forgot how wonderful it was. The food at the buffet is some of the best for a buffet we’ve had.

Cons:

The resort waited until we checked in and did everything to inform us that the elevator was broken and we’d have to walk up 4 flights of stairs. But fortunately it wasn’t that big of a problem for us.

2026-05-20 • via Nuitee