Holiday Inn Resort The Lodge at Big Bear Lake by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7 (775 reviews)
40650 Village Drive , Big Bear Lake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Clean facility on some occasions
Cons:
Inept staff
Broken amenities

Categories

Cleanliness
5.75
Several reviews mention cleanliness issues including mold and dead bugs.
Service
7.25
Staff ineptitude and complaints about rudeness were noted, affecting the overall service sentiment.
Location
8.75
Location was frequently mentioned positively; many guests found it convenient.
Room Quality
6.25
Reports of broken amenities and uncomfortable conditions in rooms affect this score.
Amenities
7.75
Some issues were raised, but several guests found the amenities satisfactory overall.
Value for Money
6.75
Many guests felt they did not receive value for their money due to issues with AC and service.
Food and Beverage
5.75
Negative comments about food quality and lack of value for the free breakfast.
Overall Experience
7.75
While many aspects were criticized, others found reasons to appreciate their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:25

Property Description

Restaurant and Bar Onsite
The Big Bear Lake Northwoods Resort and Conference Center boasts a convenient restaurant and bar right on the property. Indulge in delicious meals and refreshing drinks without having to leave the comfort of the resort.

Luxurious Amenities
Pamper yourself with the luxurious amenities offered at this resort, including a steam room, sauna, and plush towels in the en suite bathroom. Whether you're looking to relax or rejuvenate, this resort has everything you need for a comfortable stay.

Convenient Facilities
From a fitness center to a games room, this resort has a variety of facilities to keep you entertained throughout your stay. Additionally, take advantage of services like concierge assistance and a gift shop for a hassle-free vacation experience.

Experience the ultimate comfort and convenience at the Big Bear Lake Northwoods Resort and Conference Center. Book now for an unforgettable stay!

Important information:

Please note that photo identification and credit card are required upon check-in. All special requests are subject to availability and cannot be guaranteed. Additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Oct 31, 2025 until Fri, May 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 775 reviews
Cleanliness: 5.75
Service: 7.25
Location: 8.75
Room Quality: 6.25
Amenities: 7.75
Value for Money: 6.75
Food and Beverage: 5.75
Overall Experience: 7.75
I
Islam • family_with_children • us
10
2026-02-10 • via Nuitee
T
Turouru • family_with_children • pf
5
2026-02-09 • via Nuitee
J
Justin • family_with_children • us
8
False Advertising for Breakfast
Pros:

Cleanliness and cabin ambiance

Cons:

The description of the property led me to believe there was free breakfast included. When I arrived I was told breakfast is not included. I was very disappointed and feel the advertisement on booking.com should be modified to specify breakfast is an additional cost. 0

2026-02-08 • via Nuitee
P
Perla • extended_group • us
10
2026-01-31 • via Nuitee
K
Kristen • couple • us
10
2026-01-28 • via Nuitee
D
Deserae • family_with_children • us
10
2026-01-26 • via Nuitee
W
Wang • family_with_children • us
1
1/10 Serious Service Failure, Uninhabitable Stay
Cons:

1/10 – Serious Service Failure, Uninhabitable Stay

We booked this hotel specifically because it advertised a self service laundromat, which was essential after a full day of snow activities while traveling with a child and elderly parents.

However, after check in around 7:00 PM, once we had already unpacked and settled into the room, we discovered that there was no running water. The toilet could not be flushed, and there was no water for showering, hand washing, or drinking. In addition, the air conditioning heating system was not functioning properly. It was blowing cold air only, with no heat available at night. The self service laundry room was also unusable, as the machines required coins but the coin dispenser had been inexplicably removed.

We went to the front desk to report these issues and were informed that the entire building was experiencing a water outage. This critical information was not disclosed at check in. Front desk staff were unable to provide any alternative solution. We were only given a card with a phone number and an email address. The phone number goes to voicemail only, and the email has received no response. Many other guests chose to leave the hotel. Unfortunately, we were unable to relocate because our young child was already asleep by 8:00 PM. As a result, we were forced to stay, unable to shower, wash clothes, flush the toilet, or properly clean ourselves, and had to sleep cold and unclean.

Water service only returned after midnight, and when it did, the hot water was dirty and cloudy for the rest of the day. Unfortunately, we only discovered this after showering and doing laundry.

This was not a minor inconvenience. This was a serious failure to provide basic, habitable conditions. We paid for services that were not provided, received no meaningful assistance, and received no response afterward. This stay was extremely disappointing and unacceptable.

We are formally requesting a full refund.

2026-01-23 • via Nuitee
G
Guesseppi • couple • us
7
Good stay
Pros:

Location is great

Cons:

Staff is not that friendly or not behind the counter.

2026-01-21 • via Nuitee
M
Mariel • couple • us
1
2026-01-20 • via Nuitee
R
Renessa • couple • us
10
Pleasant and relaxing.
Pros:

Clean and beautifully decorated.

Cons:

Right next to the village.

2026-01-20 • via Nuitee
M
Mark • couple • us
4
Hot and no amenities no breakfast overpriced
Pros:

No air conditioning no pool or jacuzzi and hot water took 10mins to get warm waste of water

Cons:

See above

2026-01-19 • via Nuitee
S
Sylvia • family_with_children • us
5
Location was great but hot due to no AC.
Pros:

It was clean and close to everything.

Cons:

The weekend we went to Big Bear it was hot and the hotel did not have AC.

2026-01-19 • via Nuitee
D
danielle • couple • us
1
Cons:

no air conditioning, not clean

2026-01-19 • via Nuitee
J
Juanita • couple • us
4
We have always stayed here not the greatest experience thus far we live the location and never tr
Pros:

Great location for the yearly car run we've been several times we can walk to and from

Cons:

We were not told in advance that there were no Ac in the certain rooms mid day was very warm I was told I would get a fan and when asked for one it took forever chec in was pleasant check out was not the greatest couldn't get a receipt of any kind and I was told that I would get and email for info on deposit

2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
1
Terrible won’t stay again.
Pros:

Other than location nothing

Cons:

Ac didn’t work
Put in wrong room first with no balcony
Poor water pressure
Overpriced and overrated

2026-01-19 • via Nuitee
P
Penny • family_with_children • us
2
Pros:

Location

Cons:

Rooms uncomfortable very hot. Pool and hot tub dirty with green scum

2026-01-19 • via Nuitee
L
lindsey • family_with_children • us
5
Pros:

Great location walking distance to the village. Staff nice

Cons:

Old interior, carpet

2026-01-19 • via Nuitee
M
Michele • solo_traveller • us
1
I wish I would have known about the AC before I arrived.
Pros:

Location

Cons:

AC was out all over hotel. Room has a slider door, but no screen.

2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
1
Pros:

I liked that it was close to the venue I was there to attend.

Cons:

That i was charged $279.00 for a room with no air-conditioning. It hadn't had air conditioning for days and didn't advise me so I could make an informed decision if I wanted to stay there or not. I was stuck having to stay because I couldn't get help through booking.com or holiday inn. Both saying the other company had to make a decision on a refund or compensation. Therefore, I had to stay in a hotel room that was too hot to sleep in and was force to sleep with the balcony door open to get air leading to me not feeling safe or secure during the night. My daughter didn't sleep well either. Im so mad and disgusted with the lack of help I will never use booking.com again or stay in another Holiday Inn. I will also warn the public to never book through booking.com on all the social media I can find so the public is aware of the deceptive practices and lack of care for the people who spend their hard earned money on geedy corporations.

2026-01-19 • via Nuitee
R
Raul • couple • us
5
Not too happy and pricy
Pros:

A clean room

Cons:

No A/C

2026-01-19 • via Nuitee