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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Garden
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Hiking
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Skiing
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Games room
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Ski storage
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Billiards
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Private parking
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Outdoor pool
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Sun terrace
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Designated smoking area
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Minimarket on site
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Outdoor pool - seasonal
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Vending machine - snacks
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Kids' club
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Outdoor furniture
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Restaurant and Bar Onsite
The Big Bear Lake Northwoods Resort and Conference Center boasts a convenient restaurant and bar right on the property. Indulge in delicious meals and refreshing drinks without having to leave the comfort of the resort.
Luxurious Amenities
Pamper yourself with the luxurious amenities offered at this resort, including a steam room, sauna, and plush towels in the en suite bathroom. Whether you're looking to relax or rejuvenate, this resort has everything you need for a comfortable stay.
Convenient Facilities
From a fitness center to a games room, this resort has a variety of facilities to keep you entertained throughout your stay. Additionally, take advantage of services like concierge assistance and a gift shop for a hassle-free vacation experience.
Experience the ultimate comfort and convenience at the Big Bear Lake Northwoods Resort and Conference Center. Book now for an unforgettable stay!
Please note that photo identification and credit card are required upon check-in. All special requests are subject to availability and cannot be guaranteed. Additional charges might apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location is great. Staff personnel were nice.
I have stayed here multiple times, it’s been a few years & I was sad to see the quality of the property go down hill. There was no AC - which is why we chose a hotel over a cabin , they say it was posted but I saw nothing about it. The spa was closed ,the only ice maker that worked was on the 3rd floor and they only had 2 servers working a Saturday morning breakfast rush! This was nothing like my past experiences and it quite honestly took away the nostalgia I had for the place.
The AC unit was broken. The Jacuzzi was out of service and the vending machines in the hallway didn’t work.
Clean and a good location
AC was not working in the entire property. We spent extra money to have a suite with our own mini split AC unit and that one was not working either.
The restaurant inside is so good
Their central air did not work our room was so hot
Staff are very friendly
The AC broke down during our stay and security deposit took more than a week to be credited back to my card.
Took over 1hr to get our food. They brought my food first; and it was cold. Took another 20min for my wife's
Ice machines were NOT working on 1st and 3rd floors, no A/C either.
Location
Air conditioning not working, hotel did not disclose prior to arrival.
They were discrimatory and did not allow me to stay, cancelling my booking at check in all because I asked two questions about pricing.
No air conditioner working and no hot water but they didn’t tell us and rented it anyway. Are you kidding me. Front desk was embarrassed but told us to call corporate. I’ll be calling my Credit Card company and filing a complaint and getting a refund no doubt about that! Stay away!
We are booked to stay here but have been calling the front desk for days. No one ever answers it. I’m not sure if it’s going to be a good stay!
Very disappointing experience, especially for a family traveling with children.
We reserved two rooms for two adults and four children for July 14–16. We even called the hotel before arriving to confirm that our rooms would be next to each other, but no one mentioned that the A/C was not working.
When we arrived before 7 p.m., we were told the A/C was out and that we could use fans and open the doors. Our assigned rooms had no windows!!! One room had only a regular exterior door with no screen, on the ground floor. We were expected to leave that door open for ventilation, which was obviously not a safe option while sleeping with children.
We asked to be moved, but were told there were no other clean rooms available. Unfortunately, the front desk representative showed very little concern and made no meaningful effort to help us find another solution.
We contacted Booking.com while still at the hotel, and they confirmed the situation directly with the property. We were told we would receive a refund, so we left and paid for another hotel.
What makes this even more frustrating is that the hotel’s own website now states that the A/C is out of service and tells guests that “windows in the rooms can be opened.” Our rooms did not have windows that could be opened.
We are now being told that the hotel is refusing to authorize our refund. We did not change our minds or simply cancel, we arrived ready to stay, but the hotel could not provide suitable rooms or move us to alternatives.
I have also repeatedly tried to speak with hotel management and have been unable to reach a manager.
I hope Holiday Inn/IHG management reviews how this situation was handled and does the right thing by issuing a full refund.
Location
Ac wasn’t working
We had a very disappointing experience and were not able to stay at this hotel.
When we arrived, we were told the AC was not working, but we were reassured that we could open the balcony door and get fresh air. Unfortunately, when we got to the room, the balcony opened to a wall, and we could not leave the door open because the balcony was filthy and clearly had not been cleaned.
The facilities had a bad smell, and the room itself felt stuffy, hot, and smelly. It was not comfortable or acceptable for a stay, so we had to leave and transfer to another hotel.
While we were still at the hotel, the other mom who was with me and also paid for the reservation went to the front desk to speak with Kyle and try to find a solution. She was simply asking if there was another option, maybe a different room or some other way to make the situation work. Unfortunately, Kyle was very rude to her, dismissed her concerns, and was unwilling to help resolve the problem.
We left the hotel in a calm and respectful way because we simply could not stay there in that heat. Later, we realized her daughter had left a teddy bear in the room, so we called the hotel. Kyle answered and again was not willing to help us. He told us we would have to wait until the next morning, even though her daughter was very upset and could not sleep all night without it.
What made the situation even more frustrating is that Booking.com did not properly take care of the issue after telling me they would. Because of this, I ended up stuck paying for two different hotels.
This was a very disappointing experience. The hotel did not meet the expectations listed online, and the way the situation was handled made it even worse.
Avoid staying here. The HVAC system has been inoperable since at least April 2026 by other reviews. There is no advanced notice. No screens on the windows or sliding doors. Hot and stuffy. Fans are supplied which are big and really loud. We were on the ground floor and thought that maybe moving up would allow us to open windows for cooling (no screens). Staff said that it would be even hotter. This hotel fails to meet the IHG habitability amenities. Pool and spa closed as well.
Location
No air-conditioning no hot water
Perfect location
The air conditioning was out
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