Gateway Madurai

Very poor service. If you want a piece full stay look somewhere else.

Extremely wonderful staff attention to detail and family friendly. Peacocks were a big hit with the kids.

Most people aren't aware of this property within Madurai. Pasumalai hills are lovely and evergreen. We liked the hotel location. But since the hotel is 1890 most of their rooms are very old. We had A/C issue and when reported we got alternative room with A/C was much better. Thanks to the manager asokan who took care of this issue with utmost care. Room Service, House Keeping are very excellent service provider with kind words. Liked the Peacock sound and view early in the morning. Their breakfast is mouth watering with various variety. Loved the food and hospitality of Gateway Madurai. We were lucky to get views of Madurai Meenakshi Amman Gopuram from our patio. Rooms & Restrooms are spacious for four. Recommendation to build accommodation/dorm for drivers who are the carriers of guest.

Lovely location; me and my daughter loved it . The walks alongside with the peacocks were a one of a kind experience.

Given the landscape and location of the rooms it is not suitable for old people or people with leg/walking problems as it involves some level of walking around on uneven terrains even to reach the go cart.

Given the location and peacocks I personally believe it is a very expensive stay.

Very disappointed for a Taj Group property! My group check in was the worst, very slow and disorganised. Actually embarrassing in front of my group. No welcome drinks, I had to ask. I emailed all passports and room requirements in advance, but still the twin rooms were not prepared, no one seemed to know who was in charge. We kept getting different information from different staff members. Had to ask for the tennis court to be cleared of debris! Very poor or no tennis equipment, some rackets and tennis balls are not much to ask for in a five star property. Will not stay again

This is an amazing place, situated on a hill , spacious rooms, excellent staff and very good food

There are lots of peacocks which add to the beauty of this lush,sprawling property!

For the rating and the their charges, the property was way below expectations. Even hotels with no star rating would keep it cleaner. Disappointed

It was an amazing experience all made possible by the kind Accommodations Manager Mr. Ashok N, the GM Mr. Vishal Srivastava and the Executive Chef Mr.Tapan Sahoo. They were very courteous and warm. The room was spacious and well lit. The ambience and surroundings were peaceful and lush green. The guided Nature Walk led by Mr. Muniswamy was educative and interesting. The food was very good. Overall, a truly five star experience in the bustling Madurai City!

The stay was an excellent experience. The staff were courteous and professional.

The property is amazing but they are ruining the “TAJ”name . The first room they gave us had horrible sewer back up smell and musty odor that made me gag and cough all night and next day we requested a change of room and they did change it which is good but it should not come to that . There was “hair “ in the food. The server had such horrible body odors and sweat smell which was over powering the smell of the food they were serving

The staff was super friendly. They helped with local travel and commute. Property is unique, quiet and serene, one with nature. Pandian, Ram, Sudipto were specifically super helpful. They made us feel like home. Paid attention to every detail and provided excellent recommendation. Food and Breakfast buffet were amazing.

The over all property was very good. Big sized room. Lovely location, beautiful surroundings. Lots and lots of peacocks offering a wonderful sight as well as lots of photo taking opportunities.
However, the bathroom and its fittings were outdated and badly need renovation.

Everything was excellent. Vellamma and all the staff took great care of our comfort while we stayed at the hotel. Thank you all.

This is a luxury destination for a colonial era. We were fortunate enough to stay in the main house, which was simply sublime. I would not hesitate to stay here again. We did not want to leave

We had a great stay here. The location on the hill is wonderful great views to the temples. The staff were extremely welcoming and helpful. Our room was clean and very well supplied. My only critique....need new tips on the snooker que!! Otherwise a great hotel

Perfect place of peace away from the noise and dust of Madurai, yet close enough to access everything in town. Great views of the town from the hotel alongside a diversity of birds, trees and natural life. Staff are the best at all levels. We loved all of it.

Staff and the food. The place is serene

Property is very beautiful and peaceful but rooms are not great very spacious room but not clean bathrooms need renovation.
I will not recommend this hotel for elderly people who can’t use stairs because lots of claiming
My best impression is all the staffs very pleasant and courteous.
Especially Mr. Pandian one of the excellent person who helped us lot my special thanks to him.
I will give 5 stars to staffs but management needs to take care of this property.
Also please make sure when you hire employees they must speak Tamil
In Madurai employees don’t know Tamil? 🤔

Very good service

Very nice place to stay.