Quality Hotel The Reef

Hotels
•
Strawberry
8.2 (449 reviews)
Tordenskjoldsgade 14 , Frederikshavn , dk

listing image 1
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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Cons:
Cleanliness issues
Misleading room descriptions

Categories

Cleanliness
7.45
Several mentions of cleanliness issues, including outdated and unclean bathrooms.
Service
8.95
Consistently praised for friendly and helpful staff.
Location
8.45
Good location with nearby restaurants and attractions.
Room Quality
7.45
Some guests found the rooms lacking in amenities and not matching the description.
Amenities
7.95
Adequate facilities like the tropical water park, although some areas were noted as cold.
Value for Money
7.95
Value perception was mixed due to pricing concerns for certain amenities.
Food and Beverage
8.95
Highly rated breakfasts and dining options.
Overall Experience
8.45
Overall enjoyed with positive highlights about the tropical experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:35

Property Description

Luxurious Tropical Water Park

Experience a tropical paradise at Scandic The Reef with its 80-meter water slide and various pools, saunas, and spas. The perfect spot for relaxation and fun for all ages.

Family-Friendly Entertainment

From a children’s playroom with toys to arcade games and air hockey for older kids, there's something for everyone at the hotel. Keep the whole family entertained throughout the stay.

Delightful Dining Options

Indulge in European cuisine at Det Gule Pakhus and savor organic breakfast at Restaurant Calypso. For light meals and refreshments, head to Lobster Bob’s Bar and Café. A culinary journey awaits at every corner.

Book now and treat yourself to a memorable stay at this exceptional hotel.

Important information:

Please note that the dinner restaurant is closed on 31 December.

Opening hours for the waterpark during Christmas are:
23 December: 08:00 - 18:00
24 December: 10:00 -16:00
25 December: 10:00 - 18:00
26 December: 10:00 - 22:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AAL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 9 years old stay for DKK 300 per person per night when using an existing bed.
    People 3 years old and over stay for DKK 300 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs DKK 125 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 449 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 8.45
H
Hand • family_with_children • dk
8
2026-05-16 • via Nuitee
M
Marie Harbo • extended_group • dk
7
Pros:

Hyggeligt hotel men vores børn var for store.

2026-05-16 • via Nuitee
S
Skytte • solo_traveller • dk
6
2026-05-15 • via Nuitee
T
Thomas • family_with_children • dk
10
2026-05-14 • via Nuitee
N
Nina • couple • no
5
Hår i sengen og på gulvet, møkkete glass stod på hyllen, ble ikke vasket/ryddet våte håndklær når vi var der i 2 net
Pros:

Badingen

Cons:

Ingenting er inkludert, ikke badekåpe, slippers, frokost og ikke er det vannkoker eller kjøleskap på rommet

2026-05-14 • via Nuitee
H
Helene • family_with_children • dk
8
2026-05-14 • via Nuitee
A
Anneli • solo_traveller • se
10
Pros:

Frukosten. Den snälla killen som försökte hjälpa oss att fixa vår tv som inte fungerade. Superservitören som serverade vår mat, såå barnvänligt bemötande. Och badhuset såklart, lättillgängligt från hotellrummen.

Cons:

Skulle väl vara att tv:n inte funkade då.

2026-05-12 • via Nuitee
A
Ax • couple • de
9
2026-05-12 • via Nuitee
R
Rasmus • couple • dk
9
2026-05-11 • via Nuitee
P
Paweł • solo_traveller • pl
10
beyond Awesome!
Pros:

Aquapark - strefy basenów zewnętrzne i zewnętrzne - wybitne!

Cons:

wszystko mi się podobało!

2026-05-10 • via Nuitee
B
Barbara • solo_traveller • fo
10
2026-05-10 • via Nuitee
J
Jack • couple • gb
8
Great family weekend away!
Pros:

Great location
Everything was clean
Pool was great for the family

Cons:

Bathroom in the room was pretty dated

2026-05-10 • via Nuitee
E
Emil • family_with_children • se
5
Pros:

Något oengagerad personal. Frukost annars bra.

Cons:

The Reef. Liten anläggning. Mindre än förväntat.

2026-05-09 • via Nuitee
M
Mauri • solo_traveller • se
9
Cons:

Dåligt skyltat i omklädningsrummen

2026-05-08 • via Nuitee
L
Lotte • family_with_children • dk
8
2026-05-08 • via Nuitee
L
Lone • solo_traveller • dk
10
Pros:

Så dejligt et ophold. Fantastisk hotel, med venlige og servicemindet personale. Skøn imponerende brunch var med i prisen. Tilkøbt aftensmad var utroligt lækkert. THE Reef Frederikshavn gør det godt. Vi ses.

Cons:

Ingen kritikpunkter.

2026-05-07 • via Nuitee
M
Marie • family_with_children • dk
8
Vi var super tilfredse og kommer helt sikkert igen.
Pros:

Det sødeste personale som svarede hvis man havde spørgsmål. Hyggeligt morgenmadsområde. Ungerne var vilde med badelandet.

Cons:

Manglede nok lidt information om omklædningsfaciliteterne ved badelandet. At man går fra tøj omklædning også ud på en gang ind til bruseren. Kunne være en rar information og få før man render halvnøgen rundt 🤪

2026-05-06 • via Nuitee
A
Antons • solo_traveller • lv
8
2026-05-06 • via Nuitee
N
Natalia • couple • no
10
2026-05-05 • via Nuitee
A
Alexandra • solo_traveller • se
10
2026-05-04 • via Nuitee