Kyriad Paris 13 - Italie Gobelins

The location is pretty good. It’s near the 13 districts where you can easily find anything, and if you like walking, you can walk to a lot of tourist’s spots. But that’s about it. The paper cup in the room.., I don’t think it’s very nice. The bed is too hard for us. Room is not as big as we thought it would be.

A nice hotel, in a quiet street with very friendly and helpful staff.
We arrived at 10.30 thinking we would drop our luggage and check in the afternoon, the person at the desk told us: if you can wait 20 minutes, your room will be ready, and sure it was.
The room is comfy enough with good air conditioning (and we needed it!).
The breakfast is scrumptious, they make the croissants on the spot, and you have everything you can reasonably require.

Poor customer orientation, Management just attentive on bad reviews but not on real customer care - booked and had to cancel due to accident, hotel chargef 1400 Euro without offering any mitigation whilst re-selling the room. Free of charge cancelation thirteen days prior arrival was not accepted as it should have been 14days in advance - the rules are the rules...dear customer 'not' friendly Management .And beside, communicating only in French as you did not like the topic , demonstrates to me that customer satisfaction is not in your DNA!
On all my trips through the world, with here and there smaller and bigger problems with hotels & bookings, this has been the worst ever hotel experience and the least customer oriented hotel & Management ever met.

We stayed here for 4 nights and had a great experience! The rooms were clean, there were supplies for coffee and tea, daily housekeeping, and a 24 hour desk person. If you're used to American hotel rooms you will probably find this to be small, but I think it's pretty standard for Paris. Nice location close to the metro and several restaurants and bakeries. Would recommend!

Had air conditioning. Was easy to get into even after late night arrival, 24 hour reception, easy check in and check out. Friendly, helpful staff. did everything expected. Comfortable bed and pillows. Really good black out curtains. Tiny bit of occasional noise from plumbing but not enough to actually disturb sleep or disrupt anything. Handy location for metro and buses and also restaurants nearby

Rude staff at the front desk. The lady who served the breakfast buffer was nice.

Too small that there wasn't a fridge in the room. The bed/mattress sinks in the middle made it hard to sleep as a couple.

Bien localisé, à proximité de tous les services. Très petite chambre mais propre. Lit confortable, salle de bain et douche minuscule mais qui fait l’affaire.

I enjoyed my stay. This was my second time there.

A small gripe is I would prefer the cups for tea & coffee to be a firm material rather than disposable paper/plastic cups.

Was just for one night Te room was very small

The property was not of my liking. Some of the staff were quite dismissive and rude. Especially one of the front desk clerk. The carpet inside the room was filthy and the room smell like cockoroaches.Breakfast was disastrous. One day, we chose to have breakfast and eventhough we were the first ones to arrive, there was almost nothing to chose from. No scrambled eggs! There is n5 small refrigerator or iron inside the rooms. Will never go back to this hotel.

Maybe the rooms on other floors were better but we had a room on the ground floor with a window that was blocked out because it faced the garbage! The carpets were old and dirty and the AC unit barely functioned and smelled horrible. Worst room I've ever experienced, but atleast the bed was clean and comfortable. I'd recommend paying a little more for better.

It was nice. The breakfast was so great. I’d recommend this hotel.

Easy to get to via metro. Clean, accomadating. Breakfast for 30 euros seems extremely expensive. Property smelled like paint fumes.

Great and friendly service thank you !

Lovely hotel with easy access to transport links, restaurant and shops.
Fantastic and welcoming staff. Nice breakfast

Please see previous review. The hotel itself is a brilliant example of what a three star hotel should be. The staff are excellent. It’s all just fine.

I’ve stayed in this chain before not at this location. This hotel was an excellent example of a good three star hotel. Staff are excellent helpful The room was a bit larger than typical three star, and very comfortable

Niet mogelijk om een borrel te drinken. Aardig personeel en wel wat kleine kamer

A great little hotel in the centre of Paris. Close to the metro and lovely places to eat in Place d’Italie. Had everything we needed (Inc air con - an unexpected and welcome bonus!) and nothing we didn’t 🙂