Garner Hotel Dusseldorf - Main Station by IHG

Hotels
•
Garner
7.2 (6864 reviews)
Graf-Adolf-Stra?e 94 , Düsseldorf , DE

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Varied breakfast options
Cons:
Cleanliness issues
Inconsistent room quality
Noise disturbances

Categories

Cleanliness
5.53
Several mentions of dirtiness, including stained sheets and remnants from previous guests.
Service
8
Generally friendly staff, though there were some issues with communication regarding room changes.
Location
8.54
Convenient location for public transport and city access.
Room Quality
6.49
Some rooms had discrepancies in quality, and there were noise issues.
Amenities
6.02
Limited amenities were mentioned; some essential items were missing.
Value for Money
7.48
Mixed feelings about pricing; some felt it was reasonable, while others thought breakfast was overpriced.
Food and Beverage
8.03
Breakfast received positive feedback, being described as extensive and fresh.
Overall Experience
7.5
Despite some complaints, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:38

Property Description

Convenient Location in Düsseldorf
Located just a short walk from Düsseldorf Main Station, Novum Hotel Madison offers free WiFi and a 24-hour reception for your comfort.

Elegant Rooms with Modern Amenities
Experience the charm of wooden furniture in each room, along with a private bathroom, bathtub, hairdryer, satellite TV, and a desk for your convenience.

Delicious Breakfast and Nearby Attractions
Start your day with a full breakfast buffet in the bright restaurant. Explore the vibrant Old Town district within a short walk and visit the Königsallee shopping street easily.

Ready to experience comfort and convenience in Düsseldorf? Book your stay at Novum Hotel Madison now!

Important information:

Please note that cots and extra beds are only available on request, and must be approved by the hotel.
When booking [7] rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.2
Based on 6864 reviews
Cleanliness: 5.53
Service: 8
Location: 8.54
Room Quality: 6.49
Amenities: 6.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 7.5
B
Barbara • solo_traveller • de
8
Pros:

In der Nähe des Hauptbahnhofs, trotzdem ruhig.

2026-10-17 • via Nuitee
B
Bianca • extended_group • de
7
Pros:

Das Personal war freundlich,Frühstück war ganz okay

Cons:

Zusatzbett/Sofa sehr unbequem bzw. Untergrund war zweigeteilt. Badezimmer war nicht ganz sauber.

2026-10-17 • via Nuitee
F
Frank • family_with_children • de
6
Pros:

Zentrale Lage

Cons:

Lautstärke und schlechte Lüftung der Räume

2026-10-16 • via Nuitee
R
Regina Ho. • couple • de
7
Für eine Nacht ok
Pros:

Na am Bahnhof.Sauberkeit und gutes Frühstück

Cons:

Nicht für Gehbehinderte Kinderwagen u.ä. geeignet.Fahrstuhl erst zu erreichen,wenn man mehrere Stufen hoch über kurzen Flur geht und dann wieder runter.

2026-10-16 • via Nuitee
D
Dido • extended_group • nl
8
Een heel prettig verblijf, dicht bij al het openbaar vervoer.
Pros:

De ontzettend aardige behandeling en het goede ontbijtbuffet, Zeer behulpzame Italiaanse dame bij vragen over goede restaurants in de buurt, vervoer etcetera. Erg schoon. Een heel mooie prijs/ kwaliteit verhouding.

Cons:

In de kamer voor drie personen was 1 uitklap bed, Dit was iets minder aangenaam slapen.

2026-10-16 • via Nuitee
L
Liza • extended_group • gb
10
Pros:

The staff were very attentive and the rooms were very clean. The hotel itself was very central and easy to access

2026-10-16 • via Nuitee
J
Jürgen • couple • de
7
2026-10-16 • via Nuitee
D
Dijana • couple • mk
7
2026-10-15 • via Nuitee
T
Tessy • couple • nl
7
Goede locatie, middelmatig hotel.
Pros:

De locatie, vlakbij het station.

Cons:

De matige kamer en badkamer, ook was het er veel te warm. De kamer was wel heel schoon.

2026-10-15 • via Nuitee
Σταμάτης • solo_traveller • gr
9
2026-10-15 • via Nuitee
M
Mary • solo_traveller • ie
2
Upsetting stay
Pros:

The hotel was fairly clean overall and the location near the main station was convenient.

Cons:

The shower in our first room (309) was clogged and the water was cloudy, so we had to move late in the evening. The new room was a downgrade: a stiff sofa bed with only one sheet over it and one pillow, and when I asked for an extra blanket at 9pm I was told housekeeping had gone home. The fan listed as a facility was removed from our room while our Do Not Disturb sign was up, without telling us. We were told the hotel has no ice, although the hotel says ice buckets are available at reception. There was no phone in the room. When we raised these issues, night staff said it was not their problem and refused to give us a manager's name. Very disappointing stay.

2026-10-15 • via Nuitee
E
Elisabeth • couple • se
9
Närhet till järnvägstationen.
2026-10-15 • via Nuitee
J
jeroen • solo_traveller • nl
7
Pros:

Goeie ligging

Cons:

Was wat warm in de kamer

2026-10-15 • via Nuitee
A
Alondra • solo_traveller • cl
8
Bueno por el precio
Pros:

La cama cómoda y el staff muy amable

Cons:

No tenía para controlar aire acondicionado, el WiFi era muy débil y la mayoría del tiempo use de mi internet móvil.

2026-10-15 • via Nuitee
G
Goda • couple • lt
10
Our stay felt safe and comforting, the hotel and room was nice. We also got a pretty view, there wasn’t a lot of noise.
Pros:

We had some questions beforehand and they were answered very quickly. The staff was super helpful and friendly, the whole hotel was very clean. We want to send kind regards to the cleaning staff because they took extra good care of our room during the stay.

Cons:

Have no complaints

2026-10-15 • via Nuitee
M
Madalina • extended_group • ro
9
Ok
Pros:

The stuff is amazing.
Close to the city center - 20 min walk

Cons:

The bathroom’s door handle was missing on one side of the door..
The fact that the bathroom didn’t have a shower, but a bathtub
I felt like the sheets from the bed weren’t such good quality

2026-10-15 • via Nuitee
N
Noemi Millan Duran • extended_group • es
10
Muy agradable
Pros:

La recpcion, el desayuno y salas de estar del hotel

Cons:

Lo unico las almohadas , deberian de ser mas comodas

2026-10-14 • via Nuitee
ÖZGÜL • family_with_children • tr
1
İğrenççç
Pros:

Hiçbirşeyini beğenmedim

Cons:

Odamızda tahta kutuları vardı heryeri tahta kurusu basmıştı gece hiç uyuyamadık.farkettiğimizde odamızı değiştirdik iğrençti gerçekten

2026-10-14 • via Nuitee
S
Samuel • extended_group • de
5
„Interessantes“ Erlebnis
Pros:

Liegt zentral und der Eingangsbereich ist einladend.

Cons:

Die Türklinge am Bad hat einfach gefehlt. Tür zum Bad stand offen. Als eine von dann rein ist und die Tür zugedrückt hat, kam sie nicht mehr raus. Als dann endlich der „Hausmeister“ kam, meinte er er sei kein Techniker er müsse mal schauen. Ich habe ihm dann gesagt, er solle irgendwoher Türklinken besorgen. Ich könne ansonsten gerne in ein anders Zimmer gehen und montiere selbst welche ab. Er kam dann irgendwann mit „einer“ Türklinke und war überrascht, dass wir diese im Zimmer behalten wollten. Hausservice und Manager seien erst wieder am Montag verfügbar. Es war Samstag und wir sind am Sonntag wieder abgereist.

Das zweite Doppelbett im Zimmer war nur eine ausgezogene Couch. Dort waren auch keine Steckdosen wo man hätte sein Handy laden können. Diese befanden sich unter dem Tisch auf der anderen Seite des Zimmers.

Balkon war vorhanden, allerdings ohne Abtrennung zu den anderen Zimmern die den selben Balkon genutzt haben.



Den Tresor konnte man nicht schließen und somit auch nicht nutzen.

2026-10-14 • via Nuitee
S
Shahab • couple • it
6
Old building, but clean rooms
Pros:

The staff was friendly, and the room was very clean.

Cons:

To get to our room, we had to go down half a dozen stairs to get to the elevator, and then, while at our floor, go up another half a dozen stairs to get to the room.

The carpets in the corridors were dirty and the building was old.

2026-10-14 • via Nuitee