Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Room maintenance problems
Value for money concerns

Categories

Cleanliness
7.78
Several reviews mentioned issues with cleanliness, including dusty rooms and dirty bed linens.
Service
8.75
Mixed sentiments; while some guests noted slow service, others appreciated the friendly staff.
Location
8.79
Many reviews highlighted the good location of the hotel.
Room Quality
7.74
Complaints about room cleanliness and some issues with maintenance.
Amenities
8.77
Positive comments about the pool and breakfast quality, although some areas were noted as needing improvement.
Value for Money
7.73
Reviewers felt the pricing did not match the quality received, citing various issues.
Food and Beverage
8.28
Reviews mentioned very good breakfast and restaurant experiences overall.
Overall Experience
8.55
The average of sentiments reflects a mixed experience overall, with positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:46

Property Description

Urban Retreat in Escazu

Luxurious Guest Rooms
Indulge in modern comfort with high-speed internet, soundproof windows, blackout curtains, and premium Egyptian cotton bedding. The rooms also feature an alarm clock with a mobile docking station for your convenience.

Convenient Location
Located within the prestigious Multiplaza Escazu complex, guests have easy access to Escazu Corporate Center, Plaza Roble Corporate Center, and a plethora of upscale shops, bars, and restaurants just steps away from the hotel.

Entertainment and Dining
Experience the culinary delights at four unique restaurants within the hotel, offering a range of trendy and lively dining options. From The Market to NAU Sushi Lounge, there is something to satisfy every palate.

Escape to our spa oasis and unwind in the tranquil surroundings, or stay active in our updated fitness center overlooking lush gardens and three heated outdoor pools. Book your stay now for a truly unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 261 reviews
Cleanliness: 7.78
Service: 8.75
Location: 8.79
Room Quality: 7.74
Amenities: 8.77
Value for Money: 7.73
Food and Beverage: 8.28
Overall Experience: 8.55
P
Paola family_with_children it
8
Pros:

buoni i servizi

Cons:

posizione
piscina

2026-02-28 via Nuitee
C
Craig couple ca
10
Excellent
Pros:

Long time client. The property and amenities are always up to high standards

2026-02-14 via Nuitee
M
Martin couple gb
9
Comfortable in great location
Pros:

Very comfortable room, nice restaurants

Cons:

Housekeeping was sporadic

2026-01-31 via Nuitee
E
Emiliano family_with_children ar
9
Caro y NO el mejor
Pros:

La comodidad, calidad y ubicación frente al Shopping (muy útil para estancia de 1 noche)

Cons:

En la tarifa de booking se avisaba sobre el desayuno, y en el hotel NO está incluido en la tarifa publicada.

2026-01-31 via Nuitee
C
Carlos solo_traveller br
8
2026-01-28 via Nuitee
R
Roberto solo_traveller br
9
Sem problemas graves.
Pros:

Localização excelente. Café razoável. Muita gente..

Cons:

Muita gente no café..

2026-01-28 via Nuitee
A
Ana Laura couple br
8
2026-01-27 via Nuitee
E
Enrique solo_traveller es
9
2026-01-27 via Nuitee
N
Nilo couple br
9
2026-01-27 via Nuitee
G
Gerald solo_traveller pa
8
Pros:

FORMER 5 Stars hotel, in extreme need of millions of dollars to gain back its 5 stars. But it is one the best in San Jose so i take what i can

Cons:

Mattress overdue to be changed. Thermostat did not work in the room. Either on or off no matter what you requested. Had to get up during the night so i would not freeze

2026-01-22 via Nuitee
S
Sebastian solo_traveller us
10
2026-01-20 via Nuitee
E
ETNI couple hn
8
Muy buena
Pros:

Excelente

Cons:

El hotel deberia proporcionar transporte al huésped por el costo de la reserva, otros hoteles cercanos lo hacen y menor costo de la reservacion

2026-01-19 via Nuitee
V
Viviana family_with_children cr
10
2026-01-19 via Nuitee
S
Scott solo_traveller us
10
Pros:

Excellent staff and professional service

Cons:

Nothing

2026-01-18 via Nuitee
A
Arek solo_traveller us
10
2026-01-11 via Nuitee
H
Hernan solo_traveller mx
6
Buena ubicación, cama comoda, buen servicio del personal pero mi habitación llena de polvo y manchas en la alfombra y so
Pros:

Ubicación y ambiente

Cons:

Mi cuarto muy sucio

2026-01-10 via Nuitee
K
Katie solo_traveller gb
10
Very nice stay in San Jose with an outdoor pool
Pros:

Very nice room and pool area

Cons:

One guest was very rude at the pool and took my sun lounger (and moved my stuff) when I was gone 5mins to go to the toilet. I know this can’t be helped though!
Breakfast could have been a bit better. There was no where to make tea for yourself and so I was waiting ages for a cup of tea. The pancakes were also cold.

2026-01-09 via Nuitee
A
Anwar family_with_children pa
1
2026-01-09 via Nuitee
L
louis family_with_children fr
9
Pros:

On connaissait

2026-01-08 via Nuitee
L
louis family_with_children fr
9
Pros:

On connaissait

2026-01-08 via Nuitee