Plaza Camelinas Hotel

Hotels
8.8 (2304 reviews)
Avenida 5 de Febrero Numero 28 Col La Capilla , Querétaro , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Attentive staff
Beautiful common areas
Great food quality
Nice pool
Cons:
Old and poorly maintained rooms
Cleanliness concerns
Slow service in some areas
Limited internet capacity

Categories

Cleanliness
8.04
Some reviews mentioned cleanliness issues, particularly in the old hotel.
Service
9.71
Overall positive sentiment about staff attentiveness and service quality.
Location
9.05
The location was considered good, though some found it slightly hidden.
Room Quality
7.7
Some rooms were described as old or in need of maintenance.
Amenities
9.03
Amenities like the pool and restaurant were highlighted positively.
Value for Money
8.49
The value perception varied; some felt offerings could be better for the price.
Food and Beverage
9.04
Food quality received positive remarks, though there were some service delays.
Overall Experience
9.31
Most reviews indicated a satisfactory overall experience despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:49

Property Description

Luxury and Convenience at Hotel Plaza Camelinas

On-Site Dining and Parking: Indulge in delicious meals at Acuarelas Restaurant and El Sitio Bar, and enjoy the convenience of indoor valet parking during your stay.

Comfortable Accommodations: Relax in rooms furnished with dark hardwood furniture, blackout curtains, and modern amenities like cable TV, free Wi-Fi, a coffee maker, and in-room safe.

Recreation and Business Facilities: Stay active at the outdoor pool and gym, or take care of work at the business center equipped with a computer and printer.

Experience the perfect blend of luxury and convenience at Hotel Plaza Camelinas. Book now to enjoy a memorable stay in Queretaro!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pool is warmed only on the weekends and holidays.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2304 reviews
Cleanliness: 8.04
Service: 9.71
Location: 9.05
Room Quality: 7.7
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.31
A
Ariadna • solo_traveller • mx
10
Pros:

La comodidad de las camas y las instalaciones en general, todo muy limpio y agradable.

Cons:

En el cuarto se escuchaba el ruido de la gente al entrar al pasillo y cuando cerraban la puerta de acceso al piso

2026-05-02 • via Nuitee
M
Martha Alicia • solo_traveller • mx
9
Pros:

Habitación muy cómoda.
Sin ruidos.

2026-05-02 • via Nuitee
A
ARALY • family_with_children • mx
9
Buena elección
Pros:

Precio e instalaciones.

Cons:

No incluye desayuno.

2026-05-02 • via Nuitee
J
Jose Nabor • solo_traveller • mx
10
2026-05-01 • via Nuitee
P
Parcero • family_with_children • mx
8
2026-05-01 • via Nuitee
Y
Yessica • family_with_children • mx
9
Pros:

Es muy Linda y con buena ubicacion , ademas la alberca esta climatizada, la Comida tambien es buena . Tienen estacionamiento incluido

2026-04-30 • via Nuitee
J
Jaime • extended_group • mx
6
Pros:

buena comida en el restaurante y buena atención

Cons:

habitaciones sin mantenimientos, filtros tapados de aire acondicionado y extractor del baño, al no servir el aire acondicionado bien, se sentía mucho calor

2026-04-29 • via Nuitee
C
Caritino • extended_group • mx
8
2026-04-29 • via Nuitee
• solo_traveller • ar
10
2026-04-28 • via Nuitee
A
Aguilar • solo_traveller • mx
10
Pros:

El hotel es bonito, es amplio y las instalaciones están en buen estado. El personal muy amable y atento

Cons:

Todo estuvo bien

2026-04-28 • via Nuitee
L
LIDIA • family_with_children • mx
9
NOS GUSTO MUCHO EL HOTEL Y SU PERSONAL
Pros:

ATENCION EN RECEPCION EXCELENTE MUY AMABLES, RESTAURANTE COMIDA MUY RICA Y LA ATENCION DEL PERSONAL IGUAL EXCELENTE, PISCINA MUY AGRADABLE AGUA TEMPLADA.

Cons:

NO LIMPIARON EL BAÑO ADECUADAMENTE PORQUE DESDE QUE LLEGAMOS EL ESPEJO ESTABA CON UN NOMBRE PINTADO Y SE QUEDO TODA NUESTRA ESTANCIA IGUAL QUE EL WC NO SE LIMPIO CORRECTAMENTE, CUANDO LLEGAMOS TENIA LA TAPA LEVANTADA Y UN POCO SUCIO, ASI SE QUEDO.

2026-04-28 • via Nuitee
E
Enrique • solo_traveller • mx
9
Pros:

El servicio y sobre todo de la persona que esta en el estacionamiento

2026-04-28 • via Nuitee
A
Alejandro • solo_traveller • mx
10
Pros:

El personal hace muy amena la estancia

Cons:

Irme

2026-04-27 • via Nuitee
C
cesar augusto • family_with_children • mx
10
Excelente lugar, en todos los apectos.
Pros:

En general, me gusto todo

2026-04-27 • via Nuitee
• family_with_children • mx
6
2026-04-27 • via Nuitee
B
broce diaz • extended_group • mx
10
Pros:

Poca racion vs costo

2026-04-27 • via Nuitee
M
Mariana • solo_traveller • mx
9
Pros:

La tranquilidad del hotel

Cons:

Mi habitación la sentí un poco pequeña y encerrada porque la ventana estaba muy pequeña

2026-04-27 • via Nuitee
L
Lucia • extended_group • co
10
un hotel amable, limpio, bien servido, excelentes masajes.
Pros:

la calidez de las personas que trabajan en el hotel, el desayuno, la comida

2026-04-26 • via Nuitee
L
Labastida • solo_traveller • mx
10
Cuarto amplio, deben mejorar la limpieza
Pros:

La habitación amplia y muy cómoda ,la alberca muy rica y el bufet del restaurante delicioso.

Cons:

Muy sucia el área de la alberca, la gente comía y tiraba la basura, los baños de esa área muy sucios.
Y no barren debajo de las camas, había mucha pelusa y botellas de crema debajo de la cama.

2026-04-25 • via Nuitee
A
Atticus • solo_traveller • mx
10
Pros:

Está muy bonito y tranquilo

Cons:

A lo mejor el servicio del restaurante un poco más amplio

2026-04-24 • via Nuitee