Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1115 reviews)
3 Avenue du Paradis , Lourdes , fr
+33 5 62 94 06 30

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1115 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
L
Laurie Anne • solo_traveller • mt
10
Pros:

It is a lovely hotel, good breakfast and comfortable triple room. We requested a mini fridge since we have a small child and they accomodated us. Very central location.

2026-07-25 • via Nuitee
K
Klimt.1959 • solo_traveller • fr
9
Pros:

Les personnels.
Le restaurant.
L'emplacement.

Cons:

La salle de bain plutôt dangereuse avec cette baignoire glissante.

2026-07-25 • via Nuitee
A
Anton Liebmann • solo_traveller • at
8
2026-07-25 • via Nuitee
C
christian • solo_traveller • fr
9
2026-07-25 • via Nuitee
A
Aimée • solo_traveller • lu
6
Moins agréable que prédemment, hôtel fréquenté depuis son ouverture.
Pros:

Correct

Cons:

Personnel étranger sympathique mais semblant ne pas tout comprendre.
Directrice de l'établissement peu présente par rapport à l'ancien propriétaire.
Vitrines sales.

2026-07-24 • via Nuitee
O
Olivier • couple • fr
8
Excellent emplacement
Pros:

L emplacement est parfait pour se rendre au sanctuaire et bénéfice d un parking payant sur réservation, très pratique

Cons:

La salle de bain mérite d être refaite, carreaux abîmés au sol et champ du meuble lavabo qui se décolle

2026-07-24 • via Nuitee
A
Adriana Carolina • solo_traveller • es
8
2026-07-24 • via Nuitee
E
Emmanuel • family_with_children • re
8
Très beau séjour a renouveler si mes moyens me le permetrai
Pros:

L accueil étais très bien avec un service nuit est jour adapté a mes demandes.
Avoir un frigo un petit peu plus grand aurais étais très bien je recommanderai votre hôtel a des tiers personnes.

Cons:

Rien tous étais parfait a notre demande

2026-07-23 • via Nuitee
V
Viviane • solo_traveller • fr
9
2026-07-23 • via Nuitee
A
Aurore • family_with_children • fr
7
Pros:

La climatisation des chambres. Le personnel souriant. La localisation.

Cons:

Le petit déjeuner était déplorable. Pain surgelé. Peu de choix et difficulté à obtenir du réassort.

2026-07-23 • via Nuitee
H
hervé • solo_traveller • fr
10
2026-07-23 • via Nuitee
A
Arvind • family_with_children • gb
7
2026-07-23 • via Nuitee
B
Barbara • couple • it
7
2026-07-23 • via Nuitee
E
Edouard • family_with_children • fr
9
Nickel 👌🏾👌🏾👌🏾
2026-07-23 • via Nuitee
V
Valente • couple • it
8
Pros:

Posizione molto comoda per il centro ed il Santuario. Parcheggio interno chiuso. letti comodi, ma un po' rumorosa (rumori esterni). Comunque in linea con le aspettative.

Cons:

Colazione minimal, con pochi tavoli. Struttura un po' datata, andrebbe risistemata.

2026-07-22 • via Nuitee
A
Antonio • solo_traveller • es
8
Pros:

La habitación era muy normalita. Muy bien ubicado y mención especial al recepcionista que hablaba en español, era super amable y servicial.

Cons:

El desayuno deja mucho que desear. El café malísimo y todo frío.

2026-07-22 • via Nuitee
Y
Yndhira • solo_traveller • us
10
2026-07-22 • via Nuitee
1
11 Port Lin • couple • fr
7
Bien
Pros:

Petit déjeuner moyen pas de choix de pain peu de yaourt

Cons:

Chambre vieillotte

2026-07-22 • via Nuitee
Y
Yndhira • couple • us
10
2026-07-22 • via Nuitee
A
Ana Gabriela • family_with_children • br
8
Pros:

Quarto limpo, mas com decoração antiga. Só tem 3 vagas de garagem no hotel.

2026-07-22 • via Nuitee