Mercure Lourdes Impérial

Hotels
•
Mercure
8 (845 reviews)
3 Avenue du Paradis , Lourdes , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 845 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
C
Couzi • couple • fr
7
Pros:

La taille de la chambre, la propreté

Cons:

Insonorisation à revoir. On a l'impression d'être dans un formule 1, désolé de le dire.

2026-02-14 • via Nuitee
J
Juan • couple • ch
8
Pros:

Emplacement.
Bon rapport qualité-prix
Accueil

Cons:

La salle de bain mérite un rafraîchissement.

2026-02-14 • via Nuitee
M
marcel • extended_group • br
9
2026-02-13 • via Nuitee
L
Laetitia • couple • fr
3
On ne reviendra pas sauf si il fond des travaux
Pros:

Le restaurant du mercure

Cons:

Le bruit des douches des wc et les portes
Le petit déjeuner pour 19 euros pas justifier machine en panne viennoiserie pas beaucoup rien qui justifie le prix pour moins cher nous n’avons eu mieux

2026-02-13 • via Nuitee
T
Terrien • couple • fr
4
Pros:

Thé et café en sachets avec la bouilloire mais manque le petit biscuit et le petit carré de chocolat
Bon accueil.

Cons:

En sortant de la chambre pas de lumière jusqu'à arriver à l'ascenseur. Manque de propreté dans la chambre .Restaurant de l'hôtel trop cher et menu très limité . Mobiliet abîmé
Rideau de douche moisi en bas.Tablette à gauche du lavabo fissuré .
Prix du séjour trop élevé par rapport à la qualité de l'hôtel.

2026-02-12 • via Nuitee
P
Plebina • couple • it
10
Soggiorno a Lourdes
Pros:

Sono stata benissimo, vicino al Santuario, buona sia la colazione che la cena

2026-02-12 • via Nuitee
J
jocelyn • solo_traveller • fr
7
Lourdes destination intemporelle et magique
Pros:

J'ai aimé l'amabilité du personnel à l'accueil, leur disponibilité, leur professionalisme, la gentillesse du personnel de nettoyage et le personnel au petit déjeuner, le choix du petit déjeuner, l'accueil 24h sur 24

Cons:

Le prix du petit déjeuner beaucoup trop cher 19 euros pour un hôtel à la décoration vieillot et l'absence de viennoiserie ou pain sans gluten, le manque de choix pour les boissons au bar de l'hôtel, les draps ou allèses vieilles ou trouées bien que trés propres

2026-02-12 • via Nuitee
S
Stephanie • solo_traveller • fr
10
2026-02-09 • via Nuitee
L
lorie • family_with_children • re
7
2026-02-08 • via Nuitee
B
Bemont • couple • fr
6
Je n'ai pas l'intention de revenir
Pros:

Le décor des halls

Cons:

La taille de la chambre (plutôt petite) : petit passage entre le lit et l'armoire, peu de place autour du lit.
Petite salle d'eau, très petite douche (difficile de s'y tourner sans dérégler la température, mitigeur antique. Douche fermée par un rideau souple en nylon ...hôtel 4 étoiles !!!!

2026-02-08 • via Nuitee
A
Alice • couple • fr
8
SEJOUR AGREABLE
Pros:

LE CONFORT DE LA CHAMBRE

Cons:

LE PETIT DEJEUNER

2026-01-22 • via Nuitee
P
Pritima • family_with_children • fr
8
2026-01-21 • via Nuitee
C
Carmen • solo_traveller • br
9
Good and valuable
Pros:

Not far from the sanctuaire
There are restaurants around it

Cons:

The dish I ate was not excelent

2026-01-20 • via Nuitee
J
Joel • couple • fr
9
Hôtel bon mais restaurant catastrophique
Pros:

Ne conseille pas le restaurant cher et pas no

Cons:

Chambre

2026-01-20 • via Nuitee
K
Katleen • family_with_children • fr
7
2026-01-19 • via Nuitee
M
Muthukumar Panneer • couple • ae
9
Close to lot of restaurants. Quite place.
Pros:

Great location. Very close to the place where we wanted to go.

2026-01-19 • via Nuitee
R
Rosa • solo_traveller • fr
10
Agradable
2026-01-19 • via Nuitee
S
Silvia • couple • it
9
2026-01-19 • via Nuitee
S
Sebastian • couple • es
7
2026-01-19 • via Nuitee
A
Aurelle Flavie • family_with_children • fr
8
Mon séjour était agréable
Pros:

Le personnel très accueillant et très apprécié
Le petit déjeuner au restaurant . Buffet assez varié et pâtisserie parfaite

Cons:

La localisation de ma chambre et au bout du couloir. Pas de belle vue. Odeur de moisi

2026-01-19 • via Nuitee