Mercure Lourdes Impérial

Hotels
•
Mercure
8 (1019 reviews)
3 Avenue du Paradis , Lourdes , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Issues with food quality
Some cleanliness complaints

Categories

Cleanliness
7.39
Some reviews indicated cleanliness but also noted issues like odors; thus, a slightly lower score.
Service
8.86
Consistently positive comments regarding staff friendliness and helpfulness.
Location
8.9
Location received high praise for being close to key attractions.
Room Quality
7.85
Rooms were described as clean, with some positive notes on comfort, but a few concerns on noise and renovations.
Amenities
7.88
Generally acceptable amenities but some complaints about restaurant quality.
Value for Money
7.84
Mixed feelings due to high prices for certain services, yet some found overall value in staying.
Food and Beverage
6.89
Consistent complaints about food quality, especially during dinner; breakfast was well-received.
Overall Experience
8.36
Despite some negatives, the overall sentiment was favorable due to excellent location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:52

Property Description

Central Location near Sanctuaries
Located just 100 meters from the Sanctuaries and Massabielle Cave, the 4-star Mercure hotel in Lourdes offers a convenient and central stay for visitors.

Stylish Rooms and Dining
Enjoy the comfort of air-conditioned rooms with modern amenities like a TV, electric kettle, and free Wi-Fi. Indulge in delicious traditional French cuisine in the Art Deco restaurant, showcasing fresh local ingredients.

Convenience and Accessibility
With a prime location 1 km from the train station and 10 km from Lourdes-Tarbes Airport, Mercure Lourdes Impérial ensures easy access for travelers. Benefit from on-site private parking for a hassle-free stay.

Book now to experience a blend of luxury, convenience, and exceptional service at Mercure Lourdes Impérial.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1019 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 8.36
C
corine • solo_traveller • fr
9
Très bon hôtel, je recommande.
Pros:

Le personnel, l'emplacement .

Cons:

Rien.

2026-05-30 • via Nuitee
L
Lourdes • couple • us
10
2026-05-30 • via Nuitee
W
Walter • couple • it
7
Non tutto è oro quel che lucica
Pros:

Posizione hotel
Cortesia del personale in particolare reception
Frigo bar

Cons:

Non essere stati avvisati della chiusura ingresso strada per il parcheggio (prenotato) causa manifestazione pellegrinaggio militare(preventivato da ben più tempo)

2026-05-29 • via Nuitee
K
koko • solo_traveller • fr
10
Pros:

Tout

2026-05-29 • via Nuitee
G
German • couple • ae
8
Pros:

Ubicación

Cons:

Muebles muy precarios en la habitación

2026-05-28 • via Nuitee
L
Lourdes • couple • es
9
2026-05-28 • via Nuitee
S
Sébastien • solo_traveller • fr
8
2026-05-28 • via Nuitee
C
Claude • couple • fr
10
Satisfait du séjour..merci
Pros:

Le repas du soir était délicieux ainsi que le petit déjeuner.

2026-05-28 • via Nuitee
L
liliana • couple • ar
10
2026-05-27 • via Nuitee
B
Béatrice • extended_group • fr
8
Cons:

Service au restaurant incroyablement long et médiocre

2026-05-27 • via Nuitee
M
Marie-Laure • solo_traveller • fr
9
Pros:

La situation géographique de l'hôtel et le personnel sympathique et professionnel

Cons:

Le parking petit et exigu

2026-05-26 • via Nuitee
P
PLACHIVILA • couple • gb
7
Staff very helpful
Pros:

Good location

Cons:

None

2026-05-26 • via Nuitee
A
alexiL4358MS • Couples • Reykjavik, Capital Region
10
It was nice to stay here
Pros:

The hotel is excellent. The location is a five-minute walk from the Sanctuary. The furniture, electronics, and bathroom fixtures in the room are not new, but everything works. The bed and mattress are comfortable. We checked in late in the evening, and check-in was very quick. One downside is the paper cups instead of glass or ceramic mugs, although we were given mugs and glasses at the hotel bar . Overall, I recommend this hotel: although there are cheaper options nearby, this is the most comfortable chain hotel in Lourdes.

2026-05-25 • via Tripadvisor
H
Henriqueta • extended_group • pt
10
Estadia muito agradável
Pros:

Localização e funcionários e o facto de ter um excelente restaurante!

Cons:

A sanita separada do duche até pode ser conveniente mas, sem lavatório não é higiénico nem prático!

2026-05-24 • via Nuitee
S
Someone_else60950 • Family • Tucson, Arizona
10
Great hotel except for parking
Pros:

Fantastic hotel with a great staff (Lou is the best!) and location. One warning: do not plan on parking at the hotel unless you have a miniature car.

2026-05-23 • via Tripadvisor
J
jose ronaldo • couple • br
2
2026-05-23 • via Nuitee
M
myriam • couple • fr
8
Hôtel bien situé
Pros:

Proximité

Cons:

La nourriture

2026-05-22 • via Nuitee
J
Juan • extended_group • es
8
Pros:

Ubicación sensacional

Cons:

Desayuno un poco limitado

2026-05-22 • via Nuitee
A
annick • couple • ca
10
Vraiment hôtel de passage
2026-05-21 • via Nuitee
P
Patrick • couple • fr
6
Il faudrait préciser le fait de réserver un parking
Pros:

Super petit dejeuner

Cons:

Le restaurant

2026-05-21 • via Nuitee