Brookstreet

Checked n on Friday afternoon, quick and easy.great front desk staff. Took the “school” bus to the Michael Buble concert. Picked up and dropped off at the lobby. $15 round trip. Room was huge,clean, with lots of windows, a fridge and safe.Went to Jazz bar after the concert but it closed at midnight 😞
Spa day on Saturday and Matt, Karen and Erika were awesome! Dinner at Perspectives Restaurant. Saturday evening. Service was great, drinks were very good, and food was excellent.

I’ll be waiting for the manager to call me. I sent an email with a few complaints. Definitely not the same Brook Street hotel. We’ve stayed at prior.

Great hotel and it’s the staff that makes it so wonderful! All very helpful and they go beyond expectations. Shuttle service to concert was a great idea. Thank you Brookstreet!

The hotel was easy to find, the underground parking very accessible, the staff were welcoming and helpful, the room was sparking clean quiet and well appointed

Room was not up to standard (sheets with holes and stains). Request to have the sheets changed ended up with queen sheets given for us to change ourselves. Second call to front desk requesting king sheets and someone to help make the bed ended up with sheets being delivered. Front desk apologetic following morning.

We hosted our immediate family at an event space at the Brookstreet Hotel after getting married @ City Hall earlier in the day
Our event manager was wonderful is helping us coordinate a space that would work for our needs and in helping us get a meal sorted out that accommodated our family's dietary restrictions & age range
The hotel accommodations were lovely - spacious & clean; the hotel staff were attentive to our groups needs & very friendly

The shuttle was the best thing about this hotel! Rooms were dusty. Don’t bother with a late checkout, cleaning staff will still enter your room and see your naked ass!

Hotel was nice in appearance. Shower water was like warm. Find a warming station if staying here more than a night. Many hotels in area with better amenities, room upgrade did not even have a microwave.

Great family one night pre-Christmas stay. 11, 12, 13 year old children had lots of fun in pool and games room. Nice dinner for all in Options lounge. Beautiful Christmas decorations at different areas in the hotel that were perfect for family pictures.

We visit annually at Christmas time to enjoy the decorations. The service is amazing and we like the activities available to us. See you next year!

The services of the hotel are good. The food is not up to the mark for the prices they charge. And if you are someone who has dietary restriction you will be better off to go out for eating. They have very limited options of vegetarian/ gluten free and only salad for vegan option.

I had a wonderful stay at the Brookstreet Hotel. The guestrooms were spotless and beautifully renovated, making our stay extra comfortable. We also enjoyed the restaurant and the amazing atmosphere in the Jazz Bar—great food, great music, and great service.

Overall, it was a fantastic experience, and we will definitely be back!

From the afternoon desk clerk who was excellent to the bartender at Jaz bar and listening the the blind musician who was excellent to the housekeeper. Everyone made our anniversary very memorable. The brook hamburger was delicious but l was disappointed with the duck panini,tasteless,dry and bland.

Very nice place to have your party and stay all at once!!! Food was great and more activities to do if you stay longer, pool, spa, golf!

My grandson and I stay at the Brookstreet when my wife has her ladies Christmas party. We always enjoy the pool, the arcade and our little getaway. My grandsons favourite hotel!

Every essentials are provided.
Sober yet luxurious atmosphere in the room. Large bay window. Natural and artificial lighting is perfect.

I would make sure you write down the person's name you spoke to to make the reservation as well as notes in case there is any mix up on the cost of your sray at any hotel.

Great for family trips where people can meet gather and socialize very nice spacious rooms nothing more

I have stayed here several times. It's a lovely property with a great restaurant and a lovely lounge with great and patient waitstaff. The location however was key really for our purpose. Pillows were awesome! Rooms clean and updated. The underground parking is great too, especially in colder weather! And dog friendly!

very good but the room was cold and it was difficult to change the temperature. The room is beautiful and the bed is so confortable.