Holiday Inn Express & Suites Sylva / Dillsboro by IHG

Hotels
Holiday Inn Express
8.7 (318 reviews)
26 Rufus Robinson Road , Dillsboro , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Great breakfast
Good location
Cons:
Hot tub out of order
Old sheets
Some service lapses

Categories

Cleanliness
8.7
Consistent mentions of cleanliness being appreciated.
Service
9.2
Staff were frequently described as friendly and accommodating.
Location
8.7
Location described as convenient for sightseeing.
Room Quality
8.2
Rooms were clean but some reports noted older sheets.
Amenities
8.2
Hot tub issues mentioned, but overall amenities were satisfactory.
Value for Money
8.7
Generally perceived as fair, but noted extra fees.
Food and Beverage
9.2
Breakfast was often highlighted positively.
Overall Experience
8.7
Most reviews indicate a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 05:45

Property Description

Convenient Location in the Western North Carolina Mountains
Located just 3 minutes' drive from historic Dillsboro city centre, our hotel offers easy access to Western Carolina University, Harrah's Cherokee Casino, and Great Smoky Mountains National Park.

Modern Amenities for a Comfortable Stay
Each room at Holiday Inn Express & Suites Sylva / Dillsboro is equipped with a Keurig® coffeemaker, 42-inch TV with HBO® channels, microwave, and refrigerator. Enjoy a hot breakfast buffet every morning and take advantage of our on-site business center.

Smoke-Free Property with Indoor Pool and Free WiFi
Relax in our indoor pool, stay connected with complimentary WiFi, and rest assured knowing our hotel is non-smoking for your comfort.

Book your stay at Holiday Inn Express & Suites Sylva / Dillsboro for a memorable experience!

Important information:

Renovation work is done at the property. The entire floors are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 318 reviews
Cleanliness: 8.7
Service: 9.2
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 8.7
C
Chester couple us
8
2026-08-27 via Nuitee
S
Sarah family_with_children us
10
Pros:

Staff was friendly and helpful. Great breakfast options. Clean and comfortable rooms.

2026-08-12 via Nuitee
J
Joseph solo_traveller us
10
Pros:

Very clean and comfortable rooms. The staff were also friendly.

Cons:

No compliants.

2026-07-22 via Nuitee
T
Tim solo_traveller us
10
2026-07-20 via Nuitee
C
Corey family_with_children us
9
Cons:

Tv option didn't allow us to use streaming apps

2026-07-14 via Nuitee
C
Christine couple us
10
Amazing, enjoyable, relaxing, and very comfortable.
Pros:

Continental breakfast was amazing. Each morning there were different meats and eggs to choose from. Staff was very friendly and helpful.

Cons:

There was nothing I did not like about my stay. I will highly recommend anyone to stay there and have an awesome experience. Take the time and go into the different towns and explore. Also take the time to go through the Blue Ridge Parkway. You will not be disappointed.

2026-07-10 via Nuitee
R
Reina family_with_children us
10
Love it to be honest
Pros:

I like how clean it was, and when we needed something we would get answers for all our questions

Cons:

All was great

2026-07-10 via Nuitee
H
Hunt family_with_children us
10
2026-06-22 via Nuitee
S
Schriner family_with_children us
5
Pros:

Breakfast was terrible both days we were here at 7am hardly nothing was put out… pancake machine was broke no fruit all the hot food was burnt.. we were very disappointed in the breakfast only good part was the coffee and cereal… beds where amazing the rest of the hotel was so comfortable and clean!!

Cons:

The pool was broken.. that’s why we booked this hotel… plus the horrible breakfast the last 2 days have given us

2026-06-14 via Nuitee
S
Stefanie family_with_children us
4
2026-05-18 via Nuitee
J
John extended_group us
1
Terrible experience
Pros:

Been going there for years. Worst stay we ever experienced. Wondering if it's new owners or mgmt.

Cons:

Checked into 1st room and toilet didn't flush and had existing waste by previous occupant. Was handed a plunger by staff and told to plunge it myself as maintenance wasn't available. I declined. Was moved to second room which was unsatisfactory, finally moved to another room with a king and pullout couch. Corners of room weren't vacuumed, bathroom vents were filthy, toilet leaked on bathroom floor and was slow to flush, AC didn't seem to work and thermostat didn't control anything. Pullout couch was extremely uncomfortable with metal bars digging into your back. Breakfast was also lacking. All in all one of the worst hotel experiences I've ever had and have always stayed there and was extreme happy in the past. Not sure what is going on now.

2026-05-09 via Nuitee
C
Cindy couple us
10
2026-05-06 via Nuitee
M
Machado extended_group us
8
Pros:

It was clean and updated. Staff was friendly. Location was good.

2026-04-30 via Nuitee
D
Dwayne family_with_children us
7
Pros:

Nothing to do around there

Cons:

Nothing to do there

2026-04-28 via Nuitee
C
camila family_with_children us
10
Our stay was safe and comfortable
Pros:

Great breakfast variety

Cons:

Can’t decide yet

2026-04-23 via Nuitee
K
Kimberly family_with_children us
5
2026-04-10 via Nuitee
C
clyde solo_traveller us
10
2026-04-06 via Nuitee
P
Patsy extended_group us
9
2026-04-05 via Nuitee
D
Davis couple us
10
Relaxing
Pros:

Really enjoyed our stay it was very relaxing

Cons:

It was all good

2026-03-31 via Nuitee
J
Jose family_with_children us
9
2026-03-15 via Nuitee