Holiday Inn Express & Suites Sylva / Dillsboro by IHG

Hotels
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Holiday Inn Express
8.7 (307 reviews)
26 Rufus Robinson Road , Dillsboro , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Great breakfast
Good location
Cons:
Hot tub out of order
Old sheets
Some service lapses

Categories

Cleanliness
8.7
Consistent mentions of cleanliness being appreciated.
Service
9.2
Staff were frequently described as friendly and accommodating.
Location
8.7
Location described as convenient for sightseeing.
Room Quality
8.2
Rooms were clean but some reports noted older sheets.
Amenities
8.2
Hot tub issues mentioned, but overall amenities were satisfactory.
Value for Money
8.7
Generally perceived as fair, but noted extra fees.
Food and Beverage
9.2
Breakfast was often highlighted positively.
Overall Experience
8.7
Most reviews indicate a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 05:45

Property Description

Convenient Location in the Western North Carolina Mountains
Located just 3 minutes' drive from historic Dillsboro city centre, our hotel offers easy access to Western Carolina University, Harrah's Cherokee Casino, and Great Smoky Mountains National Park.

Modern Amenities for a Comfortable Stay
Each room at Holiday Inn Express & Suites Sylva / Dillsboro is equipped with a Keurig® coffeemaker, 42-inch TV with HBO® channels, microwave, and refrigerator. Enjoy a hot breakfast buffet every morning and take advantage of our on-site business center.

Smoke-Free Property with Indoor Pool and Free WiFi
Relax in our indoor pool, stay connected with complimentary WiFi, and rest assured knowing our hotel is non-smoking for your comfort.

Book your stay at Holiday Inn Express & Suites Sylva / Dillsboro for a memorable experience!

Important information:

Renovation work is done at the property. The entire floors are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for US$10 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.7
Based on 307 reviews
Cleanliness: 8.7
Service: 9.2
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 8.7
M
Machado • extended_group • us
8
Pros:

It was clean and updated. Staff was friendly. Location was good.

2026-04-30 • via Nuitee
D
Dwayne • family_with_children • us
7
Pros:

Nothing to do around there

Cons:

Nothing to do there

2026-04-28 • via Nuitee
C
camila • family_with_children • us
10
Our stay was safe and comfortable
Pros:

Great breakfast variety

Cons:

Can’t decide yet

2026-04-23 • via Nuitee
K
Kimberly • family_with_children • us
5
2026-04-10 • via Nuitee
C
clyde • solo_traveller • us
10
2026-04-06 • via Nuitee
P
Patsy • extended_group • us
9
2026-04-05 • via Nuitee
D
Davis • couple • us
10
Relaxing
Pros:

Really enjoyed our stay it was very relaxing

Cons:

It was all good

2026-03-31 • via Nuitee
J
Jose • family_with_children • us
9
2026-03-15 • via Nuitee
D
Derrick • family_with_children • us
1
Cons:

The Lady Megan at the front desk was racist and rude!!!

2026-03-08 • via Nuitee
L
Lacey • family_with_children • us
9
2026-03-04 • via Nuitee
C
Cody • couple • us
10
Wonderful stay. Smelled nice and super clean. Staff was so kind.
Pros:

Front desk staff was WONDERFUL. Smelled great. Good location.

Cons:

The elevator was questionable

2026-01-23 • via Nuitee
G
greg • couple • us
10
2026-01-20 • via Nuitee
K
Kelly • couple • us
10
Had a wonderful time.
Pros:

It was clean

Cons:

Nothing

2026-01-19 • via Nuitee
S
Susan • family_with_children • us
9
We had a very nice time
Pros:

Location and indoor pool

2026-01-19 • via Nuitee
B
Brandon • family_with_children • us
10
We had a very great stay.
Pros:

It was great! My family was very pleased.

Cons:

Location

2026-01-19 • via Nuitee
D
Dayna • family_with_children • us
6
Basic stay for an overnight on our trip.
Cons:

We didn’t stay long enough to use facilities to rate them

2026-01-19 • via Nuitee
S
Sheryle • couple • us
10
2026-01-19 • via Nuitee
A
Andrea • couple • us
10
It met all our high expectations.
Pros:

Breakfast was very good and so convenient. The room was clean. We had a very good experience and will stay at Holiday Inn Express whenever possible. Very good coffee was available 24 hours.

Cons:

Nothing

2026-01-19 • via Nuitee
K
Katie • family_with_children • us
10
2026-01-13 • via Nuitee
N
Niurca • couple • us
10
2026-01-09 • via Nuitee