Grace Hotel Semporna

Hotels
6.7 (49 reviews)
Lot 8-10, Semporna Seafront, Jalan Kastam , Semporna , my

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean room
Convenient location
Cons:
Unfriendly service
Hygiene issues

Categories

Cleanliness
5.46
Room was clean, but hygiene needs improvement.
Service
7.43
Reception staff could be friendlier.
Location
8.47
Great location for diving and nearby amenities.
Room Quality
6.42
Room had strict rules which felt excessive.
Amenities
6.65
Basic amenities were available.
Value for Money
5.91
Not worth the price according to the review.
Food and Beverage
6.66
Food options nearby but no comment on hotel’s offerings.
Overall Experience
6.63
Overall decent experience but not recommendable for a future stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:27

Property Description

Prime Location in Semporna
Discover convenience and comfort at Grace Hotel Semporna, where prime location meets exceptional service.

Modern Amenities
Enjoy complimentary WiFi, 24-hour front desk assistance, concierge service, and luggage storage for a seamless stay.

Delicious À la Carte Breakfast
Start your day right with a delectable à la carte breakfast experience offering a range of flavorful dishes.

Ready to experience the perfect blend of convenience and comfort? Book your stay at Grace Hotel Semporna today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TWU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.7
Based on 49 reviews
Cleanliness: 5.46
Service: 7.43
Location: 8.47
Room Quality: 6.42
Amenities: 6.65
Value for Money: 5.91
Food and Beverage: 6.66
Overall Experience: 6.63
V
von Martens couple fi
7
Not my choice for the next time
Pros:

The room was clean and if you are heading to the Sipadan or Mabul island the dive shops are just few meters away. 7-11 store next door.

Cons:

The reception staff could use more they beautiful smiles. The young lady look so angry and was not very friendly. The room was filled with different signs what is not allowed in the hotel. They check room when you are doing a check-out and that took a long time. Not worth the money.

2025-12-29 via Nuitee
A
Amsyar couple my
10
2025-11-27 via Nuitee
R
Rachael solo_traveller gb
5
2025-09-18 via Nuitee
N
Nornadzirah extended_group my
7
2025-09-11 via Nuitee
J
jinyuan couple us
6
地理位置很好,卫生不行
Pros:

游玩,吃饭比较方便

Cons:

卫生需要改进

2025-08-30 via Nuitee
P
Peter family with young children za
6
You can almost certainly do better than this at the price. We did not feel at all valued as guests.
Pros:

The room was OK, and the bed comfortable.

Cons:

The reception was not particularly friendly and they make no attempt to connect with guests, they are just doing a job. It is clear that the calibre of their guests is not great, as they go to great lengths to advise guests how to behave and not steal equipment. On our first stay, they refused to hand over my daughter's luggage that they were storing until they had checked the room and the second stay they were reluctant to let us leave until the room had been checked. The staff also don't make any attempt to assist with luggage.
We were given vouchers for breakfast at a choice of three different restaurants, but with very limited options. The first morning we gave it a try and got bananas, a soggy microwaved croissant with no butter or jam and cup of instant coffee. The coffee shop had much better options, but these were not available on the voucher.

2025-06-18 via Nuitee
H
Haliza young couple my
7
Good
2024-12-19 via Nuitee
R
Ridz young couple my
7
Good
2024-11-09 via Nuitee
W
Warren review category business travellers my
8
Very good
2024-10-16 via Nuitee
S
Steven young couple au
1
Avoid if possible
Pros:

Stained bedding and moldy toilets

Cons:

Staffs are rude and there are little to no facilities

2024-10-01 via Nuitee
J
Joana young couple be
8
Close by to shops and restaurants. Very easy if you need to transfer to Mabul
Pros:

Clean

2024-10-01 via Nuitee
C
Chris young couple my
9
Superb
2024-09-24 via Nuitee
N
Nurhidayah young couple my
8
Very good
2024-09-19 via Nuitee
S
SsMmM Friends getaway my
4
Disappointed
Pros:

The first impression of the hotel was bad. The area surrounding the hotel was not clean but there was a bad odour. The receptionist was friendly but when we asked for water there was a water dispenser next to the counter without cups. We were told to use our own cups or bottles. The room was very basic. There were only two old looking bath towels and a floor rug. No hand towels were available. There was no shampoo and the shower gel was dilute with no lather. The bedsheets and blankets looked old and crumpled.The air conditioner was not functioning properly and the technician took nearly an hour to fix it. Breakfast was outsourced to 3 coffee shops. There was very limited choice of food and quality was bad!
We paid RM248 per room but it was a poor deal

2024-06-06 via Tripadvisor
N
Noraini review category business travellers my
10
Exceptional
2024-01-20 via Nuitee
M
Mark solo traveller gb
5
Passable
2023-12-28 via Nuitee
A
Arni group my
8
Very good
2023-12-16 via Nuitee
J
Justin young couple my
5
Passable
2023-12-11 via Nuitee
N
Nur with friends my
7
Good
Pros:

Staff really helpful.

Cons:

The room space is bit small for muslim to perform prayer. Otherwise room is clean

2023-11-12 via Nuitee
G
Guo review category business travellers my
5
Better Upkeeping the property
Pros:

Location

Cons:

Not so clean

2023-11-06 via Nuitee