Best Western Plus Arrowhead Hotel

Hotels
•
Best Western Plus
8.8 (501 reviews)
250 North 9th Street , Colton , US
+1 909-370-2424

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great customer service
Comfortable beds
Good location
Cons:
Cleaning issues
Safety concerns
Uncomfortable lobby experience
Mosquitoes in pool area

Categories

Cleanliness
8.29
Room cleanliness is mentioned as needing a deep clean and being super dusty.
Service
10
Multiple reviews highlight excellent service, especially from staff including Brittney.
Location
7.76
Concerns about safety with suspicious individuals around the property and comments on poor location.
Room Quality
8.8
Some guests found the rooms comfortable, but others noted issues with upkeep.
Amenities
8.75
Standard amenities provided, though some guests had issues accessing the pool.
Value for Money
9.28
Guests felt the hotel offered good value despite some issues.
Food and Beverage
8.24
Breakfast received mixed reviews but some guests enjoyed it.
Overall Experience
9.29
Guests generally appreciated their stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:42

Property Description

Convenient Location: Arrowhead Inn and Suites is ideally situated just a short 10-minute drive from downtown San Bernardino, making it a perfect choice for both business and leisure travelers.

Comfortable Accommodations: Each guest room at Arrowhead Inn and Suites is thoughtfully equipped with a microwave, refrigerator, cable TV, and a work desk, ensuring a comfortable and convenient stay for all guests.

Relaxing Amenities: Guests can enjoy a hot daily breakfast, free WiFi, an outdoor pool, gym, hot tub, convenience store, and laundry facilities during their stay at Arrowhead Inn and Suites.

Experience the perfect blend of convenience and comfort at Arrowhead Inn and Suites. Book now to secure your unforgettable stay in San Bernardino!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 501 reviews
Cleanliness: 8.29
Service: 10
Location: 7.76
Room Quality: 8.8
Amenities: 8.75
Value for Money: 9.28
Food and Beverage: 8.24
Overall Experience: 9.29
N
Naxely • extended_group • us
10
It was a very good stay and the employees were very welcoming and friendly when we checked out.
Pros:

The lobby and hot tub

Cons:

The head shower wasn’t turning on right but it was still manageable to shower.

2026-10-31 • via Nuitee
F
Friedrich • couple • de
9
2026-10-26 • via Nuitee
J
Jose • couple • us
10
2026-10-26 • via Nuitee
H
Hilda • family_with_children • us
1
Nightmare Room not all Accessible
Pros:

Spoke to the front desk asking if this is ADA room or accessible bathroom i strongly disagree with front clerk the only thing that was accessible was the bathtub they had a handle that was it.
I had to purchase a step stool just to get up on the bed it's toilet I fell to the ground almost just trying to get down cuz I had no legs my mobility issues are in my legs I cannot get up I cannot anyhow it's just a nightmare any place I've gone to in many places I've gone to as Long as I requested an ADA room accessible everything should be accessible in the room not just one hand and a doorway
Not sure whether to be upset with booking.com or Best Western itself but I think it's both I feel like I'll never use either one again for the fact that this happened to me I had to get my daughter to come and get me cuz I couldn't get up on my own for that fact there's no way this room could have been accessible room
I had to get my own commode a step stool and all kinds of other stuff just taking the accommodate for the night nightmare. I would like to see if I can get another free night from either one of you or at least your refund for the nightmare I had to go through and having to put my daughter out to come and get me and having to put my husband out to go get the my commode I can go on and on and how this turned out to be a nightmare for me not to mention I cannot you can stand on my legs now cuz it hurts so much.. sincerely a nightmare custome because of booking.com and Best Western.

Sincerely ,
Ms Velez

Cons:

Everything in this room was not accessible except for the shower handle in the bathroom . Bed was so lumpy uncomfortable.
The fact that I couldn't even stand to go to use my comode when I had to here's all night long I have blatter issues. At the end it was just too hard to pack everything up at 2:00 in the morning after not being able to put about this nightmare it's just too hard to pack everything up until later on in the morning I was exhausted we were exhausted having to wake up my husband every time I needed something was horrible never ever had to deal with something like this and any other place I've had to stay and I've stayed in many places.

2026-10-25 • via Nuitee
V
Vannam • family_with_children • us
9
Pros:

All good

Cons:

breakfast could have been better

2026-10-12 • via Nuitee
L
Luv2laugh45 • solo_traveller • us
10
Pros:

I like that it was quiet, clean, easy to check in

Cons:

The only thing is that my shower head, in my room needs to be changed out, not enough water coming from the shower head

2026-10-12 • via Nuitee
S
sandra • family_with_children • us
10
2026-09-18 • via Nuitee
G
Gisela • extended_group • us
8
2026-09-10 • via Nuitee
A
Azucena • couple • us
8
2026-09-08 • via Nuitee
S
Silvia • couple • us
10
Pros:

The staff was super friendly, and made sure to check in every morning

2026-09-07 • via Nuitee
J
Jane • extended_group • us
7
Ok for the location we needed.
2026-09-07 • via Nuitee
S
Shyanne • couple • us
7
2026-09-06 • via Nuitee
D
Daisy • couple • us
10
Pros:

Great location for the NOS events.

2026-09-06 • via Nuitee
C
Chris • solo_traveller • nz
7
Pros:

Location was as expected and got a good night sleep. Room was clean and as expected. Car park was safe so I could relax. The receptionist was excellent and I would give her a rating of 10/10.

Cons:

Lift was broken and I was on the second floor. So I had to hump a 23kg suitcase up 2 flights of stairs. I am 67 so it was a challenge especially in the heat. The breakfast, for a European, could be better. You have to leave a deposit, which I don't mind. What I find bad is that they are still holding my deposit after 2 weeks and I left the room immaculate. This is not a very good business practice from a customer experience perspective.

2026-09-04 • via Nuitee
B
Brenda • couple • us
10
2026-09-04 • via Nuitee
M
Medina • solo_traveller • us
9
2026-09-03 • via Nuitee
L
Leah • couple • us
2
yikes.
Pros:

n/a

Cons:

so rundown it should only have 2 stars and that’s being kind

2026-09-01 • via Nuitee
M
Mark • couple • nl
8
2026-08-26 • via Nuitee
V
Vanessa • couple • us
1
2026-08-21 • via Nuitee
J
Jeanette • couple • gb
8
2026-08-17 • via Nuitee