Holiday Inn Grand Rapids Airport by IHG

Hotels
•
IHG
8.4 (137 reviews)
3063 Lake Eastbrook Blvd SE, Grand Rapids, Michigan, 49512 , Grand Rapids , US
1-616-285-7600

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Free airport transportation
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good amenities
Cons:
Dirty rooms
Old conditions
No breakfast included

Categories

Cleanliness
7.79
Several reviews mention issues with cleanliness, stating that carpets and rooms are stained and dingy.
Service
9.26
The staff received consistent praise for their helpfulness and quick response during emergencies.
Location
8.8
The hotel is noted for being convenient and family-friendly, providing a good location experience.
Room Quality
7.25
Reports of old and dingy rooms with issues highlight concerns about room quality.
Amenities
8.78
Amenities such as the pool and shuttle service were appreciated, despite some conditions.
Value for Money
8.24
There were comments about pricing being appropriate, but also about the condition of the hotel affecting perceived value.
Food and Beverage
8.29
Bar drinks were noted positively, but breakfast was not included, impacting overall assessment.
Overall Experience
8.76
Despite various issues, positive experiences contribute to a generally good overall feeling.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:15

Property Description

Recreational Amenities
Indulge in the indoor pool and 24-hour fitness center.

Dining Options
Savor a meal at the on-site restaurant or order room service for a cozy night in.

Business and Event Facilities
Benefit from the 24-hour business center, spacious conference rooms, and complimentary airport shuttle.

For a memorable stay in Grand Rapids, book Holiday Inn Grand Rapids Airport now!

Important information:

  • Pool access available from 7:00 AM to 11:00 AM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 137 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
A
Andrew • partner
10
Pros:

Lots of gnats in our room, needs addressed, everything else was great.

2025-10-05 • via Nuitee
C
Celia
10
Pros:

The staff couldn’t have been more helpful. Everything was great.

2025-10-04 • via Nuitee
E
Ed
10
Pros:

the HVAC unit was quite loud. Other than that, a great room.

2025-09-25 • via Nuitee
J
Janie
2
Pros:

Badly kept hotel, old and dingy.

2025-09-13 • via Nuitee
D
Daneil • family
10
Pros:

Was a great stay & the drinks at the bar were good.

2025-09-09 • via Nuitee
R
Rebecca • family
6
Pros:

The carpet to the pool area is severely rippled—a definite trip hazard.

2025-09-05 • via Nuitee
C
chris
8
Pros:

The staff was great. The hotel actually had a fire on the day of our departure and the staff did a great job getting everyone out of the building safely.

2025-08-07 • via Nuitee
J
Justin
4
No Thanks!
Pros:

I haven't stayed in a Holiday Inn hotel in a while. I don't think I'll be staying at one again. Carpet and walls were all beaten up; smoke alarms were hanging from the ceiling; no exhaust fan in the bathroom which caused the paint to bubble within the room. Beds weren't very comfortable.
I wouldn't pay any more than $100 to stay here per night; and unfortunately, we did.

2025-07-28 • via Nuitee
B
Bobbi • family
10
Pros:

We really liked this hotel. It was convenient and comfortable. The chair in our room was really stained and looked dirty but everything else was clean. The area is great. It was quiet and family friendly. The price is great but be aware there is a $100 deposit. We will definitely be back.

2025-07-27 • via Nuitee
T
Tara • partner
6
Pros:

This property has seen better days. Things were stained and broken.

2025-07-26 • via Nuitee
L
Laura
10
Pros:

My go to place to stay when flying in and out of Grand Rapids. Friendly, helpful staff. Convenient shuttle service.

2025-07-23 • via Nuitee
C
charles
10
clean and nice
Pros:

pool was nice but indoors. breakfast was not included. parking was good. room was nice.

2025-07-23 • via Nuitee
D
Davetta
6
Pros:

No coffee downstairs in the morning. That was the straw that broke the camels back.

2025-07-01 • via Nuitee
L
Linda • friends
10
Pros:

friendly helpful staff

2025-06-28 • via Nuitee
D
David • partner
10
Pros:

Great Staty

2025-06-26 • via Nuitee
B
Ben
10
Pros:

Comfortable

2025-06-25 • via Nuitee
K
Kim
6
Pros:

Rooms are okay.

2025-06-22 • via Nuitee
E
Edward • family
6
Pros:

given room above all the A/C and heating machines. noisy all night :(

one coffee pot, no real milk or half-n-half.

no continental breakfast at outrageous weekend rates

2025-06-18 • via Nuitee
C
Colleen
8
Pros:

Pool was down. Registered guests should have been notified prior to arrival . I chose hotel based on availability of pool

2025-06-16 • via Nuitee
R
Raymond
6
Pros:

I book for the pool and location for my child’s cheer competition

2025-06-16 • via Nuitee