Hotel Victoria Gran Meliá

Hotels
•
Gran Melia Hotels & Resorts
8.7 (1626 reviews)
Avenida Joan Miró, 21 , Palma de Mallorca , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Rooms
Good Breakfast
Cons:
Location too far from city center
Noise issues from poorly insulated doors

Categories

Cleanliness
8.91
Impeccable cleanliness with daily housekeeping maintained throughout the stay.
Service
9.38
Staff were exceptionally friendly and attentive across all service areas.
Location
7.92
The hotel is not centrally located, requiring a 30-minute walk to the old town.
Room Quality
8.37
Rooms were comfortable, though some areas felt outdated.
Amenities
8.4
The hotel provides good amenities, but the spa and fitness area could be improved.
Value for Money
8.86
Good value considering the service and quality, but some aspects may not justify higher pricing.
Food and Beverage
8.91
Breakfast was good, though there were some issues with availability and variety.
Overall Experience
8.88
Overall a positive experience, with some room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Accommodations with Stunning Views
Hotel Victoria Gran Meliá, centrally located in Palma, provides breathtaking views of the marina and Palma Bay from many of its rooms. Guests can enjoy modern amenities such as flat-screen TVs, bathrobes, and slippers, ensuring a comfortable stay. Whether it's the indoor or outdoor swimming pools, guests can relax and unwind in style.

Exquisite Dining and Relaxation Options
Indulge in a buffet breakfast at Marivent restaurant or savor delicious dinners at La Terraza del Victoria Restaurant. The cocktail bar with a terrace offers a perfect setting to enjoy drinks with a view.

Convenient Facilities for Leisure and Exploration
Explore the nearby Bellver Castle and surrounding park, or take advantage of the hotel's bicycle center equipped with safety hooks and professional tools. With bars and clubs just a short walk away, Hotel Victoria Gran Meliá offers the perfect blend of luxury and convenience.

Ready to experience luxury and comfort at Hotel Victoria Gran Meliá? Book your stay now for an unforgettable experience!

Important information:

All cots are subject to availability.

Please note that when booking nonrefundable rates, you will receive an email from the hotel with information on how to proceed with billing the reservation.

Internet connection is basic (512/50 kbs/s). It is enough for navigating and checking emails.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the indoor freshwater pool does not close all year round.

Please note that the pool will remain open seasonally.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1626 reviews
Cleanliness: 8.91
Service: 9.38
Location: 7.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.88
A
Annette • couple • de
9
Ideale Location für einen Städtetrip nach Palma
Pros:

Tolle Lage, direkt am Yachthafen, super Blick auf die Kathedrale. Wir hatten ein tolles Zimmer mit Balkon, das keine Wünsche offen ließ.

Cons:

Das Frühstück erschien uns ein bisschen teuer, deshalb haben wir außerhalb gefrühstückt. Das war überhaupt kein Problem es gibt etliche Cafés in der Nähe.

2026-04-02 • via Nuitee
R
ROCIo • family_with_children • es
9
Pros:

Todo

Cons:

Nada

2026-03-31 • via Nuitee
A
Antonio • solo_traveller • es
3
Pros:

El hall y el restaurante

Cons:

Todo en obras, incomodo de accesos desde el paseo maritimo

2026-03-28 • via Nuitee
T
TheLindy • Couples • Newcastle upon Tyne, Tyne and Wear, England
10
Fabulous hotel
Pros:

We stayed for a 3 night city break to do some sightseeing. As soon as you pull up at the hotel you get a lovely welcome from the staff. The Reception area is very impressive. Check in was quick and efficient. We had a red level supreme room with views of the marina and the cathedral. The room didn’t disappoint, very clean and comfortable, and lots of little extras provided to make it feel special. Comfy chairs on the balcony to sit and watch the sunset over the marina. I didn’t like the glass wall to the bathroom, but that’s my personal preference, and at least there is small curtain to pull over it and the toilet wall wasn’t see through! A couple of very small criticisms, no shower cap provided and there is nowhere with a shelf AND a mirror to dry your hair in front of. Not a big deal though. My husband used the gym a couple of times and said it was very clean with high quality machines. Breakfast was very good, waiter service and/or self service buffet with eggs cooked to order. Lots to choose from and everything was good quality. All of the staff in the hotel were very friendly and helpful. We didn’t use any of the other red level benefits so can’t comment on them but definitely worth upgrading. We’d return here, but next time when it’s warmer and we can use the pool. It’s a good base for sightseeing. The hop on hop off bus stops very close to the hotel, it’s easy to get taxis and it’s a pleasant walk along the marina to the cathedral and old town.

2026-03-24 • via Tripadvisor
T
Travel_Writer_10101 • Couples • Nottingham, Nottinghamshire, England
6
Now ruined, avoid.
Pros:

This used to be a great hotel.

Not any more, sadly.

It's a half hour walk to town and decent restaurants. That didn't matter much, because the Level (private lounge) was lovely. Then they decided to move the Level to a cold, dark corner and fill it with furniture designed to avoid you getting comfortable.

So what now is the point of staying so far from town? That's right, there isn't one.

It's a real shame because the staff are lovely. They privately admit this was a big mistake taken on high. But read more reviews here and speak to guests and they all say the same thing; they're not coming back.

Such a shame.

2026-03-23 • via Tripadvisor
O
Oterhals • couple • no
8
2026-03-23 • via Nuitee
R
Ray • couple • gb
9
2026-03-18 • via Nuitee
C
Climber470043 • Couples
2
Should not be 5star
Pros:

We stay in palma at least 5 times a year for between 5/7 nights usually both as a couple or to bring customers. We always use melia hotels and decided to give the Victoria a try as it’s 5 star and we decided just to stay for 3 nights and upgraded to a superior room. Once you leave the stunning reception area the place is anything but 5 star, the carpets are filthy dirty and stained, paint work is heavily chipped and faded, our superior room overlooked a working building site, very poor breakfast selection and what so called hot selection there was available was all stone cold, the inside pool was closed, the rear exit past the outdoor pool on to the front was absolutely filthy dirty, we stayed in room 802 on the 13,14,15 feb 2026,we made a complaint immediately but were offered very little resolution apart from discount next time we stay , why would any one go back .i have held off doing this full review untill now in the hope I could reach a resolution with the hotel guest relations . We are staying in the palm bay virtually next door on the front in May which is 4star and is stunning and yet only 4star but 1000 times better as we went and had a look around.the Victoria is like a posh box of chocolates all fancy packaging ( reception) and utter rubbish inside. I will attach what pictures I have and I also have videos

2026-03-10 • via Tripadvisor
E
ERIK • solo_traveller • ch
9
Ein schönes Hotel an bester Lage mit wunderbarem Personal
Pros:

Wundervolle Sonnenaufgänge, aufmerksames freundliches Personal und gutes Essen

Cons:

Die Plastikböden im Zimmer, geben einem das Gefühl in einer Klinik zu sein. Für ein 5 Sterne Hotel sollten sie Parkett verlegen oder zumindest schöne mallorquinische Keramik-Platten benutzen.

2026-03-08 • via Nuitee
L
Liselott • couple • se
10
Super!!
2026-03-07 • via Nuitee
T
Trueparisian • Friends getaway • Paris, Ile-de-France
8
Decent stay
Pros:

Stayed at this hotel for 3 nights. Very good location. Extremely kind staff. Good breakfast. Renovated rooms with balcony and a nice view of the cathedral. Good stay.

2026-03-06 • via Tripadvisor
J
Jeronimo Raul • couple • es
10
Great views quality and versatility in the menus. A bit noisy area for enjoying balconies in weekends but don’t forget i
Pros:

Great views and great price for the quality they offer

Cons:

—-

2026-03-05 • via Nuitee
A
ALAIN • couple • fr
10
Pros:

Tres bon accueil et service

2026-03-02 • via Nuitee
F
Fabian • couple • de
7
2026-03-01 • via Nuitee
O
Oscar • solo_traveller • es
10
Pros:

Todo,personal muy profesional y atento, instalaciones, ubicación

Cons:

Estuve muy poco tiempo

2026-03-01 • via Nuitee
J
Jonathan • couple • gb
10
2026-03-01 • via Nuitee
M
Maia • couple • ar
8
2026-03-01 • via Nuitee
R
Rolf-Dieter • couple • de
9
Pros:

Sehr aufmerksames und freundliches Personal, schoene und grosszuegige Lobby, hervorragende Lage mit Blick auf die Yachthaefen
.

2026-02-27 • via Nuitee
S
Sören • extended_group • se
10
2026-02-26 • via Nuitee
E
Emilia • couple • es
10
2026-02-25 • via Nuitee