Hotel Victoria, a Gran Meliá Hotel

Hotels
•
Gran Melia Hotels & Resorts
8.7 (1674 reviews)
Avenida Joan Miró, 21 , Palma de Mallorca , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Rooms
Good Breakfast
Cons:
Location too far from city center
Noise issues from poorly insulated doors

Categories

Cleanliness
8.91
Impeccable cleanliness with daily housekeeping maintained throughout the stay.
Service
9.38
Staff were exceptionally friendly and attentive across all service areas.
Location
7.92
The hotel is not centrally located, requiring a 30-minute walk to the old town.
Room Quality
8.37
Rooms were comfortable, though some areas felt outdated.
Amenities
8.4
The hotel provides good amenities, but the spa and fitness area could be improved.
Value for Money
8.86
Good value considering the service and quality, but some aspects may not justify higher pricing.
Food and Beverage
8.91
Breakfast was good, though there were some issues with availability and variety.
Overall Experience
8.88
Overall a positive experience, with some room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Accommodations with Stunning Views
Hotel Victoria Gran Meliá, centrally located in Palma, provides breathtaking views of the marina and Palma Bay from many of its rooms. Guests can enjoy modern amenities such as flat-screen TVs, bathrobes, and slippers, ensuring a comfortable stay. Whether it's the indoor or outdoor swimming pools, guests can relax and unwind in style.

Exquisite Dining and Relaxation Options
Indulge in a buffet breakfast at Marivent restaurant or savor delicious dinners at La Terraza del Victoria Restaurant. The cocktail bar with a terrace offers a perfect setting to enjoy drinks with a view.

Convenient Facilities for Leisure and Exploration
Explore the nearby Bellver Castle and surrounding park, or take advantage of the hotel's bicycle center equipped with safety hooks and professional tools. With bars and clubs just a short walk away, Hotel Victoria Gran Meliá offers the perfect blend of luxury and convenience.

Ready to experience luxury and comfort at Hotel Victoria Gran Meliá? Book your stay now for an unforgettable experience!

Important information:

All cots are subject to availability.

Please note that when booking nonrefundable rates, you will receive an email from the hotel with information on how to proceed with billing the reservation.

Internet connection is basic (512/50 kbs/s). It is enough for navigating and checking emails.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the indoor freshwater pool does not close all year round.

Please note that the pool will remain open seasonally.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1674 reviews
Cleanliness: 8.91
Service: 9.38
Location: 7.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.88
7
714ci • Couples
10
Great hotel
Pros:

Had a lovely time when I stayed there with my girlfriend. The hotel’s view of the sea and the cathedral was the one thing that we really loved from the beginning. Unfortunately, there was some construction in the nearby area. The Red Level is neat and comfortable, and the pool is really big and refreshing. Huge thanks to Carlos for looking after us throughout our stay and making sure we were well cared for, and huge thanks also to the rest of the staff, who were very helpful. We will definitely return in the future

2026-06-04 • via Tripadvisor
M
MORFAS • solo_traveller • gr
9
2026-06-04 • via Nuitee
C
Ciara • extended_group • ie
4
Fine
Pros:

Nice lobby and pool

Cons:

Offered an upgrade for €200 which we declined and they gave us room next door to hotel construction-started at 7am ! We asked to be moved. Why put people in that room knowing you have others free and ask them to pay for upgrade. Doesn’t leave a good taste. No apology re construction either. Doorman was excellent however.

2026-06-03 • via Nuitee
S
Scott • solo_traveller • gb
10
I was there for the boat so great location. Everything worked would have been nice if the bar had stayed open later
Pros:

Great location and facilities and well appointed rooms and facilities staff very helpful

2026-06-02 • via Nuitee
J
Joshua • couple • nz
9
2026-06-02 • via Nuitee
S
Saeed • couple • ae
10
2026-05-30 • via Nuitee
S
Siobhan • couple • gb
9
2026-05-28 • via Nuitee
A
Antoine • extended_group • fr
8
2026-05-26 • via Nuitee
O
oliver • couple • es
10
2026-05-24 • via Nuitee
D
Delalic • couple • se
7
2026-05-21 • via Nuitee
N
Neens71 • Friends getaway
6
Personally I would rate this a hotel 4 star
Pros:

The Grand Meliá Victoria has some genuinely stunning elements, but overall we felt it fell short of the 5-star experience we were expecting.

The positives first: the lobby is beautiful, the pool area is lovely, breakfast was excellent, and the staff were warm, helpful and a real credit to the hotel. The marina views are absolutely stunning.

However, there were several things that really let the experience down. The corridors leading to our room were very tired, with carpets that were heavily stained and grubby looking. First impressions matter, and this immediately didn’t feel like 5-star quality.

We had originally booked a church view room, but on arrival felt it didn’t meet expectations, so asked about moving. We were offered an alternative for an additional £150 for 4 nights, but whilst the room itself was nicer, the balcony overlooked building works, so we declined. We then chose to upgrade for an extra £300 to a marina view room.

That said, the room itself still didn’t quite feel 5-star. The drawer housing the tea and coffee facilities was broken and collapsed every time it was opened. We reported this on day one, but it was never fixed during our 4-night stay. The door stopper had also come away completely, leaving a nail sticking up from the floor, and we actually ended up reattaching it ourselves. The view looking out from our balcony was amazing and definitely 5 star worthy.

None of these things ruined our trip, and we did enjoy our stay, but for the price point and 5-star branding, the maintenance and room standards simply didn’t match expectations.

If you book this hotel thinking of it as a very nice 4-star with fabulous staff, excellent breakfast, and a spectacular marina location, you’ll likely have a much better expectation of the experience.

2026-05-16 • via Tripadvisor
M
Mike • couple • gb
5
Disappointing
Pros:

Pool and lunch area

Cons:

Small rooms and badly designed, poor food, small buffet area for a 5 star.

2026-05-15 • via Nuitee
S
Shirley • couple • gb
10
2026-05-13 • via Nuitee
S
Stefka • couple • at
10
2026-05-09 • via Nuitee
A
Anlaug • couple • no
8
Fint opphold og kommer gjerne tilbake til tross for noen minuspoeng
Pros:

Bra hotell, god frokost, rent, hyggelig personale

Cons:

Treg service ved frokost og lunch til tross for god plass. Personal virket litt urutinerte. Service ved bassenget fungerte bra. Litt dårlig med lydisolering mellom rommene

2026-05-09 • via Nuitee
T
Tim • couple • gb
10
2026-05-08 • via Nuitee
V
Veronica • solo_traveller • sx
10
Pros:

Everything was exceptional

2026-05-07 • via Nuitee
M
Marta • couple • gb
7
2026-05-07 • via Nuitee
P
Predrag • solo_traveller • rs
10
2026-05-06 • via Nuitee
A
Ainslie • couple • gb
8
Enjoyed will definitely go back
Pros:

Fantastic hotel in a wonderful location

2026-05-06 • via Nuitee