Candlewood Suites Tyler by IHG

Hotels
•
Candlewood Suites
8.1 (152 reviews)
315 East Rieck Road , Tyler , US
+1 903-509-4131

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (Jasmine mentioned)
In-room kitchen
Comfortable rooms
Good WiFi
Easy property access
Cleanliness praised by some guests
Cons:
Flea infestation reported
Toilet overflow and disputed towel charge
Old/smelly/outdated rooms
No pool and limited/no breakfast (coffee only)
AC not sufficiently cold in some rooms
Payment/card processing issues and deposit/charge disputes
Missing utensils and inconsistent housekeeping
Had to purchase pillows for comfort

Categories

Cleanliness
5
Multiple guests reported smelly/outdated rooms, a toilet overflow incident and a flea problem for at least one stay; one guest said cleanliness was excellent, so overall mixed-to-poor.
Service
9.8
Several guests praised staff (named receptionist Jasmine) and prompt responses to issues, though a few noted front-desk/payment handling problems and a manager who did not follow up.
Location
8.1
Standard quality for this hotel tier
Room Quality
8.8
Guests appreciated in-room kitchens and comfort, but reported an outdated feel, lukewarm AC, missing utensils and occasional lack of the reserved room.
Amenities
9.6
In-room kitchen and reliable WiFi were repeatedly praised; however there is no pool and limited breakfast/food service (coffee only/ no continental).
Value for Money
6.8
Value was questioned due to unexpected deposits, a charge for soiled towels after an overflow, and disputes over refunds.
Food and Beverage
7
Little to no breakfast offering (only coffee, no continental) was noted as a negative; no strong positives for food service mentioned.
Overall Experience
9.7
Overall sentiment is mixed but leans positive for many guests because of helpful staff, comfort and in-room kitchens; a minority of serious incidents (fleas, overflow/towel charge, payment issues) impacted other stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Modern Amenities and Comfortable Suites
Candlewood Suites Tyler offers guest rooms with free Wi-Fi, a full kitchenette, and a cozy living space with a cable TV and DVD player.

Convenient Facilities for Guests
Enjoy 24-hour front desk service, a snack shop, BBQ facilities, meeting rooms, and a laundrette all on-site for your convenience.

Ideal Location for Exploring
Located just 5 miles from the picturesque Tyler Rose Garden, with Discover Science Place and Delek Refining company nearby, there's plenty to explore within minutes of the hotel.

Book your stay at Candlewood Suites Tyler now to experience comfort, convenience, and a great location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Location

Guest Reviews

8.1
Based on 152 reviews
Cleanliness: 5
Service: 9.8
Location: 8.1
Room Quality: 8.8
Amenities: 9.6
Value for Money: 6.8
Food and Beverage: 7
Overall Experience: 9.7
A
asevedo • family_with_children • us
10
Pros:

EVERYTHING

2026-10-19 • via Nuitee
K
Kevin • couple • us
1
The staff was friendly but didn’t know how to use the computer system. Couldn’t get my cards to work properly.
Pros:

Nothing

Cons:

It was old smelly and outdated
No pool no continental breakfast

2026-10-13 • via Nuitee
J
Jakayla • solo_traveller • us
8
Pros:

Loved everything about it , will book again !

Cons:

The AC unit did not blow that cold so it was a little warm in the room but still was comfortable

2026-08-31 • via Nuitee
J
jade • couple • nl
8
Great
Pros:

We loveedddddd the people that worked at the property. They are the sweetest most caring people. The kitchen is also very nice to have in the room. The wifi is good aswell.

Cons:

We did miss some utensils in our kitchen.

2026-08-17 • via Nuitee
R
Ramona • solo_traveller • us
3
Undeserved charges
Pros:

The staff were very nice and responded to any issues

Cons:

The fact that the toilet overflowed and I had to use the towels to get the water up and got charged 40 dollars for soiling towels because the flood so was dirty... it's black and seem like yall never mopped it...and when I asked about the charges the manager promised to email me pictures of the towels and she never did.

2026-08-16 • via Nuitee
J
Jeannette Terry • solo_traveller • us
10
2026-07-07 • via Nuitee
J
Jeannette • solo_traveller • us
9
I I was comfy and convenient.Cleanliness was excellent. I will stay again.
Pros:

Comforts of the room

Cons:

Deposit was required after paying for the room

2026-06-27 • via Nuitee
J
Joe • couple • us
1
Odd place. My own fault for inadvertently selecting 2 star quality. It’s that and less!
Cons:

No breakfast, only coffee. Didn’t have the room I reserved. No house keeping service. Very odd put trash and dirty towels in hallway for service procedure which wasn’t explained. Had to purchase pillows for comfort.

2026-06-08 • via Nuitee
B
Brown • family_with_children • us
9
2026-06-05 • via Nuitee
J
Jessica • family_with_children • us
9
2026-05-30 • via Nuitee
M
Mel • couple • us
10
Very nice!
Pros:

Jasmine was wonderful at caring, helpful, an excellent receptionist!!

2026-05-20 • via Nuitee
L
Lisa • extended_group • us
5
Slow are the flea bites we got during our stay. Not a good experience
Pros:

The property was great and easy to access

Cons:

It was a great stay in until we ended up with fleas after washing clothes. We got our room cleaned twice but had no open availability to change rooms so we left. Unable to get remaining of my bill back. I will not be staying here again.

2026-05-10 • via Nuitee
R
Robin • family_with_children • us
7
Won't stay there again.
Pros:

The kitchenette was nice to have. Kitchenette seemed to be cleaned.

Cons:

Room was very worn. Carpet was worn down to concrete, bed was not comfortable, to soft. Room smelled musky.

2026-05-05 • via Nuitee
A
Alisha • solo_traveller • us
9
2026-05-03 • via Nuitee
J
Jessica • family_with_children • us
9
2026-04-27 • via Nuitee
J
Jennie • solo_traveller • us
10
2026-04-21 • via Nuitee
J
Jennie • couple • us
10
2026-04-21 • via Nuitee
J
Jake • solo_traveller • us
10
2026-04-20 • via Nuitee
B
Barrick • solo_traveller • us
7
2026-03-30 • via Nuitee
C
Chamesta Harris • family_with_children • us
10
Pros:

Great customer service

Cons:

The room are a bit dated but clean

2026-03-19 • via Nuitee