Hilton Garden Inn Portland Downtown Waterfront

Hotels
•
Hilton Garden Inn
8.6 (609 reviews)
65 Commercial Street , Portland , US
+1 207-780-0780

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, central Old Port location
Friendly, attentive staff and quick valet service
Great breakfast and helpful restaurant staff
Clean, comfortable rooms with harbor views
Convenient nearby restaurants and ferry access
Cons:
High price / poor value for money
Expensive valet-only parking (no self-park)
Some dated areas and occasional cleanliness issues (elevators carpet)
Amenities limited or out of service (hot tub, small gym)
Strict/limited breakfast item policies noted by one guest

Categories

Cleanliness
8.8
Generally reported as very clean (rooms described as 'perfectly clean' and well maintained), though a few mentions of dated areas and dirty carpets in elevators and one review noting a room felt 'a little dirty.'
Service
10
Consistently praised: friendly/helpful staff, fast and efficient valet, attentive gestures (welcome notes, extra bedding and amenities) made guests feel special.
Location
10
Repeatedly highlighted as exceptional — prime spot on Commercial St/Old Port, steps from ferries, restaurants and attractions; many guests called the location perfect or amazing.
Room Quality
8.5
Rooms described as large, comfortable with stunning harbor views for some; however several guests found parts of the hotel/rooms dated and not spectacular on certain floors.
Amenities
7.2
Mixed: breakfast and on-site bar praised, laundry facility appreciated, but hot tub out of order, gym described as tiny and some amenities felt limited or in need of refurbishment.
Value for Money
6.2
Frequent complaints about high price and extra charges (especially valet/parking); many guests felt the cost was steep for what was offered.
Food and Beverage
9.5
Breakfast was often described as very good or delicious and restaurant staff pleasant; a few complaints about strict buffet item limits and one comment the food wasn't great, but overall positive.
Overall Experience
8.6
Generally positive experience driven by location, service and breakfast, tempered by high cost and some amenity/dated-hotel issues — reflected in mixed but mostly favorable reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Stunning Waterfront Views and Convenient Amenities

Luxurious Accommodations: Enjoy well-equipped guest rooms with modern amenities including refrigerators, microwaves, and flat-screen TVs.

Fantastic Facilities: Stay active at the fitness centre, take a dip in the indoor pool, or catch up on work at the 24-hour business centre.

Delicious Dining Options: Indulge in a breakfast buffet at the Great American Grill, savor dinner at the Lobby Bar, or opt for convenient room service.

Experience the best of Portland, Maine at Hilton Garden Inn Portland Downtown Waterfront. Book your stay now to enjoy comfort and convenience by the bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Location

Guest Reviews

8.6
Based on 609 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 7.2
Value for Money: 6.2
Food and Beverage: 9.5
Overall Experience: 8.6
L
Laure • couple • us
10
Perfect location
Pros:

Exceptional location on Commercial st, the main street in the Old Port district. The hotel is only steps away from ferry landing, harbor cruise boats and plenty of restaurants. It's also a walking distance to basically anything you want to see in Portland. There is a fantastic bakery right next door as well.
Room with harbor view was large and comfortable, and the view was indeed stunning (see photo). Perfectly clean.

Cons:

Expensive valet only parking. That being said they were very quick to bring our car out front.
Daily room cleaning was a bit odd as they didn't fully make the bed. I had never experienced that before.

2026-10-31 • via Nuitee
C
Carola • couple • it
8
2026-10-29 • via Nuitee
B
Byron • couple • us
9
Very pleasant, very expensive.
Cons:

Expense. Additional charge for parking.

2026-10-28 • via Nuitee
S
Steven • couple • us
9
Premium location, very nice room and staff, very good breakfast.
Pros:

The location was excellent, the staff was really nice, the valet service was fast and efficient, the room was very nice, and the breakfast was really nice.

Cons:

Everything was very nice, but it was a little pricey (paid a little over $550 for one night). Parking/valet was extra ($40), there was no self-park option.

2026-10-27 • via Nuitee
F
FUMIO • couple • jp
9
とてもよかった
Pros:

洗濯機がありがたかった

2026-10-22 • via Nuitee
J
Judith • extended_group • us
8
2026-10-21 • via Nuitee
G
George • family_with_children • us
4
Well located but over priced
Pros:

Location. Valet staff were lovely.

Cons:

Very expensive for what it is. We paid over $1k for 2 nights. The whole hotel feels dated and in need of refurbishment. The carpets in the lifts/elevators were dirty. The hot tub was out of order. The gym was tiny. We had paid to include full breakfasts but I have never stayed at a hotel where they count the number of items you are allowed to take from the breakfast bar. For example, we ordered a continental for one person instead of a fully cooked breakfast (having already paid for the more expensive cooked option), that meant we were allowed 3 items from the breakfast area and 1 slice of toast counts as 1 item! Further, a croissant was not considered part of a continental breakfast, that was an additional side order. The waitresses were friendly in their tone but very strict meaning the whole experience was unpleasant, The food wasn't even that great. We would not stay again and if we had to, I would recommend getting breakfast elsewhere.

2026-10-19 • via Nuitee
J
Jeanette • extended_group • us
8
Nice stay with a great breakfast
Pros:

The location was great. Lots of restaurants close by to choose from. Breakfast was very good.

Cons:

I thought the price was pretty high.

2026-10-15 • via Nuitee
J
Jags Narwani • couple • us
10
2026-10-13 • via Nuitee
R
Raelyn • couple • us
9
Great for location but overpriced .
Pros:

Location

Cons:

Cost over $600 night plus $80 parking was a bit steep for 2 nights , hotel room nothing spectacular on 6 th floor . Breakfast not even continental for that cost .

2026-10-13 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-10-12 • via Nuitee
T
Tiffany • family_with_children • us
9
Made us feel special, comfortable accommodations in a great area
Pros:

We lost childcare last minute and when I called to update the reservation to include our child, they offered a roll bed and asked if we needed or wanted anything to make our stay better and I couldn’t think of anything. When we got into our room, they had beautiful folded towels in the shape of swans, a huge goodie bag and a nice hand written card wishing us a good stay despite our plans changing. It was very sweet and we felt very special!

Cons:

The hot tub wasn’t working. That’s one of the main reasons we booked this hotel.

2026-10-11 • via Nuitee
K
Kelly • solo_traveller • us
10
Pros:

Great staff, fun bar

2026-10-08 • via Nuitee
C
Christopher • solo_traveller • au
10
2026-10-07 • via Nuitee
D
Dyneene • couple • us
10
Pros:

Friendly, clean and easy to get everywhere

Cons:

Had to pay for parking

2026-09-18 • via Nuitee
J
Jason • extended_group • us
10
2026-09-15 • via Nuitee
M
Mark • couple • us
10
2026-09-15 • via Nuitee
J
James • couple • us
8
Was relaxing
Pros:

Location is amazing

Cons:

Was a little dirty and dated

2026-09-14 • via Nuitee
G
Greta • couple • us
10
2026-09-13 • via Nuitee
D
Debbie • extended_group • us
9
2026-08-26 • via Nuitee