Holiday Inn Express Hotel & Suites - Concord by IHG

Hotels
•
Holiday Inn Express
8.8 (372 reviews)
2491 Wonder Drive , Kannapolis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Pool heater didn't work
Room far from elevator
Breakfast timing

Categories

Cleanliness
8.81
Overall positive sentiment about cleanliness from multiple reviews.
Service
9.18
Repeated mentions of friendly, helpful staff.
Location
9.02
Many reviews highlighted the great location near restaurants and shops.
Room Quality
8.67
Positive comments about room cleanliness and comfort, but some minor negatives noted.
Amenities
8.6
General satisfaction with amenities, except specific mention of non-working pool heater.
Value for Money
8.66
Standard quality for this hotel tier.
Food and Beverage
8.71
Breakfast received favorable comments, though early timing was a slight concern.
Overall Experience
8.78
Overall happy experiences shared, with some critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:51

Property Description

Convenient Location
Situated in the bustling Northlite Shopping Center, our hotel in Kannapolis, North Carolina, offers proximity to various dining options, ensuring a delightful culinary experience for our guests.

Comfortable Amenities
Each guestroom at Holiday Inn Express Hotel & Suites - Concord is equipped with complimentary wireless internet, a convenient microwave, and a refrigerator, providing the utmost convenience and connectivity for your stay.

Leisure and Business Facilities
Start your day with a delicious complimentary breakfast buffet, take a refreshing swim in the indoor pool, or stay active in the well-equipped fitness center. With easy access to Interstate 85 and key business locations, our hotel is the perfect choice for both leisure and business travelers.

Book now to experience the perfect blend of comfort and convenience at our Holiday Inn Express in Concord!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 372 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.02
Room Quality: 8.67
Amenities: 8.6
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.78
M
Mikayla • couple • us
9
2026-05-01 • via Nuitee
G
George • solo_traveller • us
9
2026-04-25 • via Nuitee
T
Tammy • family_with_children • us
10
Pros:

Very clean

Cons:

Everything was great

2026-04-25 • via Nuitee
S
Susan • solo_traveller • us
9
Pros:

The matresse!

Cons:

The coffee maker didn't work for me.

2026-04-23 • via Nuitee
H
Holly • solo_traveller • us
10
2026-04-19 • via Nuitee
A
Adonna • couple • us
9
2026-04-17 • via Nuitee
A
Adonna • couple • us
10
Pros:

Property was very comfortable and the STAFF WAS WONDERFUL!!!

2026-04-17 • via Nuitee
V
Vicki • family_with_children • us
9
2026-04-13 • via Nuitee
C
Claudia • family_with_children • us
7
Not the best Holiday Inn Express
Pros:

Hotel was clean. Breakfast was fine, coffee was great.

Cons:

The rooms back up to the Interstate. It was very noisy all night. The carpeting in the room had large stains and should be replaced.

2026-03-30 • via Nuitee
P
Porsha • couple • us
10
2026-03-24 • via Nuitee
I
Iva • couple • us
10
2026-03-23 • via Nuitee
V
Vivian • couple • us
9
Very comfortable accommodations.
Pros:

Coffee was available 24 hours a day, and was delicious.

Cons:

A nearby room had 2 dogs that barked for quite a while.

2026-03-16 • via Nuitee
C
Carolyn • solo_traveller • us
10
2026-03-13 • via Nuitee
K
Kline • couple • us
1
Pros:

I wouldn’t know. The property called me on the morning of check in and informed me that they could not honor my reservation. Completely ruined my wife’s birthday weekend. To make matters worse, the property won’t respond to Booking.com and I have not gotten a refund.

2026-03-06 • via Nuitee
A
Anita • solo_traveller • us
8
Pros:

Staff

Cons:

Room was near lots of noisy areas such as the laundry room. My door didn’t fit its frame so you could see all the way around the door to the hallway so I’m sure you could see inside room!!!

2026-03-02 • via Nuitee
R
Russell • family_with_children • us
10
Pros:

EVERYTHING!! This was a great hotel for our overnight stay.

Cons:

We couldn't stay longer.

2026-03-02 • via Nuitee
R
Renae • family_with_children • us
7
Pros:

Good location

Cons:

The bed was uncomfortable and it was pricey

2026-02-28 • via Nuitee
C
Christine • extended_group • us
1
Horrible
Pros:

Nothing

Cons:

They cancelled our reservation because we didn't live 50 miles away from it

2026-02-25 • via Nuitee
J
Jodie • solo_traveller • us
10
Perfect
Pros:

It was very nice thank you so much. The staff was fantastic and the room was beautiful. I will definitely stay there again.

Cons:

Nothing

2026-02-14 • via Nuitee
J
Janet • couple • us
10
I will be back when I am in that area
Pros:

The lady that fixed breakfast was amazing, she even went out and talked to people and taking their trash..

2026-01-22 • via Nuitee