Holiday Inn Express Hotel & Suites - Concord by IHG

Hotels
•
Holiday Inn Express
8.4 (278 reviews)
2491 Wonder Drive , Kannapolis , US
+1 704-743-1080

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean rooms (many mentions)
Good breakfast selection
Strong coffee
Convenient location (near doctors/restaurants)
Comfortable beds
Good parking
Perceived strong value
Cons:
Stained/damaged seating in dining/breakfast area
Dust in lobby from remodeling
Occasional musty/moldy room smells
Some maintenance issues (remote, AC filter)
Old/messed up dining furniture
No water in one room reported
Missing small room items (paper/pen)
Minor construction during some stays

Categories

Cleanliness
7.6
Mixed reports: many guests praised very clean rooms, but several mentioned stained seating in dining area, dusty lobby from remodeling, and occasional musty/moldy room smells.
Service
9.2
Consistently strong: multiple comments about exceptional, friendly and helpful staff (front desk and breakfast attendant Michelle), with staff praised across stays.
Location
9
Very positive: convenient for doctor visits, close to restaurants and local points of interest; guests repeatedly noted the good location.
Room Quality
7.8
Generally good room interiors and comfortable beds, but some operational issues reported (remote not working, needed to clean AC filter) and occasional odor complaints.
Amenities
8.4
Breakfast and parking commonly noted and positively received (good selection, better coffee); limited mention of other amenities.
Value for Money
9
Perceived as a strong value by guests (one called it 'great value, 10/10') given cleanliness and service for the price.
Food and Beverage
8.8
Breakfast and coffee received repeated praise; staff keeping breakfast area clean was highlighted, though some guests noted worn/stained breakfast-area chairs.
Overall Experience
7.4
Generally positive stay experiences with excellent staff and good location, but recurring cleanliness issues in public areas and occasional room odors/maintenance problems lowered overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Situated in the bustling Northlite Shopping Center, our hotel in Kannapolis, North Carolina, offers proximity to various dining options, ensuring a delightful culinary experience for our guests.

Comfortable Amenities
Each guestroom at Holiday Inn Express Hotel & Suites - Concord is equipped with complimentary wireless internet, a convenient microwave, and a refrigerator, providing the utmost convenience and connectivity for your stay.

Leisure and Business Facilities
Start your day with a delicious complimentary breakfast buffet, take a refreshing swim in the indoor pool, or stay active in the well-equipped fitness center. With easy access to Interstate 85 and key business locations, our hotel is the perfect choice for both leisure and business travelers.

Book now to experience the perfect blend of comfort and convenience at our Holiday Inn Express in Concord!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.4
Based on 278 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9
Room Quality: 7.8
Amenities: 8.4
Value for Money: 9
Food and Beverage: 8.8
Overall Experience: 7.4
A
Arlene • couple • us
10
Would definitely stay here again!
Pros:

Breakfast was great, great location, comfy bed — very pleased with everything!!

2026-11-04 • via Nuitee
M
Matthew • solo_traveller • us
1
I want a refund due to the fact I woke to pee and as I was peeing a roach fell into the toilet from under the rim!!
Cons:

I found roaches in the bathroom

2026-11-02 • via Nuitee
M
Matthew • couple • us
1
2026-11-02 • via Nuitee
L
Libby • family_with_children • us
9
Pros:

Stay here when I travel to NC for Dr's appointment, always good. I did find that some of the seating benches in the dining room were very stained & needed cleaning or replacing, lobby area was dusty from remodeling, felt I was carrying dust to my room. Otherwise good service.

Cons:

Stained seating benches in dining area, dust as I entered the building

2026-10-26 • via Nuitee
M
Melinda • couple • us
10
2026-10-24 • via Nuitee
K
Kenneth • solo_traveller • us
10
Pros:

The staff, cleanliness, breakfast, parking

Cons:

All was great

2026-10-12 • via Nuitee
A
anthony • couple • us
10
A comfortable, nice and very clean place.
Pros:

Very clean. Room looked like new inside. The bed was very comfortable and not soft. I like a firm bed.

Cons:

No comment. Nothing to say.

2026-10-10 • via Nuitee
S
Shiloh • family_with_children • us
7
Our room was cleaner than expected, but smelled bad/musty.
Pros:

Room was very clean. Breakfast and coffee was great.

Cons:

Room smelled musty/bad. Chairs in breakfast area were stained and ripped.

2026-09-14 • via Nuitee
M
Meghan • couple • us
10
2026-09-01 • via Nuitee
L
Lynn • solo_traveller • us
10
Pros:

Very clean room , used a black light cause I'm OCD, breakfast was a good selection, comfortable beds, good location from trulient back towards Durham

Cons:

The remote didn't work good and we had to clean the AC filter I have respiratory issues

2026-08-26 • via Nuitee
E
Ethan • couple • us
10
2026-08-14 • via Nuitee
S
Shane • couple • us
10
Clean, great location, great value, 10/10!
Pros:

Cleanliness and the young lady that worked the desk was very friendly when I checked in.

Cons:

No complaints

2026-08-11 • via Nuitee
A
Aury • family_with_children • us
10
2026-08-04 • via Nuitee
R
Ronald • couple • us
8
2026-08-02 • via Nuitee
L
Lawrence • extended_group • us
7
2026-07-10 • via Nuitee
D
Deb And Charles • solo_traveller • us
10
A short stay to visit doctors.
Pros:

The staff is always exceptional!

Cons:

Minor construction but really didn’t interfere with our plans.

2026-07-01 • via Nuitee
T
THOMAS • solo_traveller • us
10
I will stay here again
Pros:

Nice breakfast. Coffee was much better than other places. Enjoyed that. Michelle who was working the breakfast each day was so good and sweet. She kept it clean the whole time. Helpful. Very impressed with her. I think she did her job and then some. All of the staff were great. Concord NC location

Cons:

No problems with anything really. The furniture in the dining room was really old and messed up.

2026-06-29 • via Nuitee
C
Cheslyn • solo_traveller • us
10
2026-06-22 • via Nuitee
M
Michelle • couple • us
8
Pros:

Property was clean, in a good location. Pretty of restaurants in walking distance.

2026-06-16 • via Nuitee
V
Vicki • solo_traveller • us
9
2026-06-13 • via Nuitee