Crowne Plaza London - Docklands by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.5 (5076 reviews)
Royal Victoria Dock, Western Gateway , London , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Cleaning issues
Pool closed for maintenance

Categories

Cleanliness
6.96
Cleanliness was mentioned negatively due to issues like unclean rooms and maintenance problems.
Service
9.93
Numerous positive comments about helpful and friendly staff.
Location
9.47
Consistently noted as excellent with proximity to attractions and transport.
Room Quality
7.42
Some issues with maintenance and cleanliness detracted from the overall experience.
Amenities
7.95
Facilities like the pool were not available, impacting the overall availability of amenities.
Value for Money
8.41
Higher prices noted, but somewhat justified by location and other factors.
Food and Beverage
8.96
Breakfast options received positive remarks, contributing to a good experience.
Overall Experience
8.93
Overall enjoyable stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:06

Property Description

Luxurious Accommodation
Indulge in luxury at Crowne Plaza London-Docklands with stylish rooms featuring Wi-Fi, quality linens, and flat-screen TVs.

Fine Dining and Cocktails
Experience exquisite modern European cuisine at Docklands Bar & Grill, complemented by a selection of fine wines and cocktails in a chic setting.

Relaxation and Wellness
Unwind at the Quad Club and Spa with a fitness centre, swimming pool, hot tub, sauna, steam room, and luxury spa treatments for a rejuvenating stay.

To experience the epitome of luxury and relaxation in London, book your stay at Crowne Plaza London-Docklands today!

Important information:

Please note that for groups over 9 rooms or more special terms and conditions will apply. Kindly note that for nonrefundable bookings, the same card that is used for payment must be present upon arrival.

Kindly note that there is external building refurbishment work taking place on weekdays only. The hotel has limited parking onsite.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Property Video

Guest Reviews

8.5
Based on 5076 reviews
Cleanliness: 6.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.93
V
Verity • family_with_children • gb
10
2026-04-04 • via Nuitee
S
Steven • family_with_children • gb
9
2026-04-04 • via Nuitee
S
Sarah • family_with_children • gb
10
Fantastic location, great stay
Pros:

Great location, friendly staff, lovely restaurant

2026-04-04 • via Nuitee
S
Sarah • family_with_children • gb
10
Excellent location, friendly staff
Pros:

Friendly staff, clean room, great restaurant

2026-04-04 • via Nuitee
C
Carina • family_with_children • gb
10
Pros:

Friendly staff and great location.

Cons:

Nothing.

2026-04-04 • via Nuitee
I
Iana • solo_traveller • ua
10
2026-04-03 • via Nuitee
A
aminur • couple • gb
10
2026-04-02 • via Nuitee
J
James • couple • gb
5
2026-04-02 • via Nuitee
B
Bianca • family_with_children • gb
10
2026-04-02 • via Nuitee
P
paul • couple • gb
9
2026-03-31 • via Nuitee
A
a • couple • gb
1
Team needs training on hospitality!
Pros:

Location is convenient

Cons:

Smells bleach, dated rooms and noisy in the middle of night and no help for luggage!

2026-03-30 • via Nuitee
N
Natasha • couple • gb
10
2026-03-30 • via Nuitee
I
Isabella • family_with_children • gb
10
2026-03-30 • via Nuitee
H
helen • couple • gb
8
Good location possibly avoid it in the Winter months!
Pros:

The room was clean but basic. It was cold a she heating only activated when you were in the room and took a while to heat up. It was crafty around the window which did not help. Staff were helpful and polite. Breakfast was of a good standard and a good selection of hot and cold food.

2026-03-30 • via Nuitee
T
Tina • couple • gb
4
Won't be staying there again
Pros:

Comfortable bed

Cons:

There was hardly anything to choose for breakfast, so we gave up and didn't bother but we had paid for it. We went to our room to pack our bags and get sorted to check out, but the cleaners were already in the room. We still had half hour or so before our check out time

2026-03-30 • via Nuitee
H
Hanady • couple • gb
10
2026-03-29 • via Nuitee
S
Savannah • couple • gb
10
Great hotel and price for the the convenient location
Pros:

Staff super friendly, lovely clean hotel and room. Parking on site was super convenient (for an extra charge but still)

Cons:

The only negative was the mattress was a little too hard for me

2026-03-29 • via Nuitee
H
Helen • family_with_children • gb
9
Pros:

Very good location for O2. Staff very friendly and helpful. Clean room and comfortable bed.

Cons:

None

2026-03-29 • via Nuitee
A
Amenemhet • couple • gb
10
2026-03-29 • via Nuitee
D
dominique • family_with_children • gb
10
Pros:

Staff made extra special efforts for my sons 18th birthday. My fanily had a wonderful stay

2026-03-28 • via Nuitee