The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1205 reviews)
3421 Cleveland Avenue , Santa Rosa , us
+1 707-293-2100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 1205 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
T
Tatiana • couple • us
10
2026-08-05 • via Nuitee
T
Tatiana • couple • us
10
2026-08-05 • via Nuitee
T
Teresa • solo_traveller • us
10
Comfortable, Clean, and Friendly Staff ⭐
Pros:

Lots of choices and always plenty of fresh coffee!

Cons:

Larger coffee cups!

2026-08-04 • via Nuitee
J
Jennifer • family_with_children • us
10
Would stay again, pleasant experience
Pros:

Lots of amenities, super friendly staff!

Cons:

Smell in rooms but got used to it

2026-08-04 • via Nuitee
C
Cannon • couple • us
8
I would do it again.
Pros:

Breakfast by the pool

Cons:

Nothing to compain about.

2026-08-03 • via Nuitee
J
Jaimie • solo_traveller • us
9
2026-08-03 • via Nuitee
J
Jeanne • family_with_children • us
7
2026-08-02 • via Nuitee
A
Andreas • family_with_children • se
5
2026-08-02 • via Nuitee
V
Viktoriia • extended_group • us
10
2026-07-25 • via Nuitee
W
wilmer • couple • us
7
Its was ok will not use it again
Pros:

Room had a bad musty smell.

Cons:

Smell

2026-07-24 • via Nuitee
D
David • couple • us
6
It was okay, but I can't believe that you don't offer Public television stations!
Pros:

Location

Cons:

There was no PBS TV stations.

2026-07-23 • via Nuitee
M
Mary • family_with_children • us
8
Breakfast eating area had shortage of seating
Pros:

Pool & hot tub. Rooms and beds were fine.

Cons:

Outdoor pool was cool but big. Breakfast had a small area to get food from so bog down. Then pool area with food had very little places to sit.

2026-07-22 • via Nuitee
E
Elena • couple • us
7
2026-07-22 • via Nuitee
A
Ashley • solo_traveller • us
9
2026-07-21 • via Nuitee
P
Peter • extended_group • ch
8
Zimmer und Betreung gut.
Pros:

Normal gute Unterkunft

Cons:

Zu kleiner Frühstücksraum. Zuwenig Sitzplätze.

2026-07-18 • via Nuitee
J
JoAnna • couple • us
7
Pros:

The pool,bar and outdoor fire area was nice

Cons:

There was a lot of activity going on during my stay. It wasn’t clear if the people at the pool, bar and outdoor fire area were actual hotel patrons. Bed was uncomfortable. I expected better room accommodations for the price.

2026-07-16 • via Nuitee
D
Dalley • couple • us
10
Pros:

The pool and hot tub were amazing!!! Front desk women were amazing! I had meetings till 12:30 and those angels let me check out a bit later. It was extremely helpful. The breakfast was fantastic too. Great location!

Cons:

Nothing this place was heaven. I would live there if I could.

2026-07-14 • via Nuitee
J
Jeanine • solo_traveller • us
7
Likely to stay again.
Pros:

Overall, 7/10.
High marks for staff, and location to what I needed to accomplish in Santa Rosa. Parking and outside grounds clean. Love walking distance to Trader Joe's.
Room was comfortable. Liked the AC on upon arrival.
Lower marks for noise. Room was next to breezeway. People were noisy, cell phone use, car music and smoking outside was annoying.
Light fixtures above sink in room filthy. Dust, film and fingerprints visible. It was like it was cleaned multiple times with oily rag and subsequent visitors touched it to determine if it was recent or old.
I did not use pool or eat breakfast. Both were very busy.

Cons:

Santa Rosa appears old and tired.
Cleveland Avenue has homeless lying in street and weeds growing high encourage garbage to collect and increase fire risk.
You would think the City would be in prevention mode after the Tubbs fire.

2026-07-14 • via Nuitee
N
Nicole • family_with_children • us
9
This is an excellent family friendly hotel. It feels fancy but it's not over the top!
Pros:

This was a great hotel! We came for a lacrosse tournament and to see family. The hotel felt fancy and the staff were super helpful and friendly. The pool vibe was just what we were hoping for... family friendly! It was convenient to have the bar right there! The hot breakfast was great and met everyone 's needs in our family.

Cons:

The set up for breakfast was a bit chaotic and disorganized. People didn't know where to start. The plates and silverware were set up in the middle of the waffle maker and the hot line set up. People were confused where to start. The line gor backed up by the waffle maker. The pool ran out of towels. Those are the only complaints we had.

2026-07-13 • via Nuitee
J
Janellepichon93 • solo_traveller • us
9
Pros:

Location was great and clean. Breakfast was nice and the pool was clean and a great size. We enjoyed the propane fire pits as well. Overall had a nice stay!

Cons:

Nothing to complain about.

2026-07-12 • via Nuitee