The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1124 reviews)
3421 Cleveland Avenue , Santa Rosa , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1124 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
D
Dugan • solo_traveller • us
9
All good.
Pros:

Location was great for my needs. Don't believe they had a breakfast. The room was large, nice large TV, quiet.

Cons:

Not enough parking near room. The place was totally booked.

2026-05-16 • via Nuitee
L
Lindsay • couple • us
10
2026-05-16 • via Nuitee
C
Cristian Camilo • couple • co
10
2026-05-16 • via Nuitee
L
Lynn • couple • us
4
The manager is never at the property to deal with problems or questions
Pros:

The room was clean and the beds were comfortable.

Cons:

We had no hot water for 48 hours, from the time we checked in until 7 pm the night before we checked out.
People were outside our room two nights in a row talking loudly. There was trash all over the walkway when we came out in the morning.
The manager seems to NEVER be at the property. We tried to speak to them multiple times and they were never there. Even Booking.com has tried to speak to them and has been unable to get them. I feel that a discounted rate or a free night is not too much to ask for the inconvenience we suffered, but instead I was charged $15 more than the guaranteed rate.
I would not stay here again or recommend it for anyone else

2026-05-12 • via Nuitee
A
Amanda • family_with_children • us
5
Linen on beds was comfortable. Was not worth the price I paid to stay there.
Pros:

Staff was friendly, pet welcome sign in the office was very cute.

Cons:

There were visible spiderwebs in our room, the AC unit had a buildup of grime in the slats, the power situation was with a power strip, also very dirty looking. The phone had build up on it. The hutch that held the fridge had exposed raw wood. The door frame had damage the was clear our door had been kicked in before, it did not make us feel safe. The bathroom had grime on the walls, shower has clearly missed spots that had not been properly cleaned. We also paid for a 2 queen bed room, but the beds felt like full size.

2026-05-10 • via Nuitee
C
Chris • couple • us
10
2026-05-10 • via Nuitee
I
Iskenderian • solo_traveller • us
4
Pros:

I liked the area and building itself, the room was cute.

Cons:

The bed was like sleeping on a brick, there was no YouTube or anything else other than Tubi on the television. I don't know if it was the people that were there that day but everyone seemed shady and up to no good. Staff was unfriendly and someone was knocking on every door on the middle of the night and lots of yelling from other guests.

Not a great stay.

2026-05-10 • via Nuitee
C
Cameron • couple • us
8
2026-05-09 • via Nuitee
T
Tatiana • solo_traveller • us
10
2026-05-08 • via Nuitee
A
Aimee • solo_traveller • us
5
2026-05-08 • via Nuitee
T
Tatiana • solo_traveller • us
10
Pros:

Always clean. No issues and we visit here frequently.

2026-05-08 • via Nuitee
L
Laura • solo_traveller • us
6
My location on the second floor was difficult with the luggage.
Pros:

I asked for a packed breakfast to take to the airport for an early flight, but was given a "no".

2026-05-07 • via Nuitee
R
Rebecca • solo_traveller • us
6
Pros:

Bed was comfortable and the place looked clean (other than the smell).

Cons:

My room smelled bad. The odor would not go away after leaving the window open to air out. Like a smoking room? Big barking dog next door. More of a motel than hotel.

2026-05-06 • via Nuitee
K
Krystal • solo_traveller • us
9
Pros:

The hot tub

2026-05-06 • via Nuitee
T
Tracy • couple • us
8
Please refund me the $150 deposit???
Pros:

Well kept, comfortable great location

Cons:

They took a &150 extra on top of room cost. Then still have not gotten refunded. Guest need to know that they will hold $150 on top of room charge. Not ok the norm is $50. Where is my deposit???

2026-05-05 • via Nuitee
C
Carolyn • solo_traveller • us
9
Pros:

Very clean nice staff ok breakfast

2026-05-04 • via Nuitee
J
Jennifer • extended_group • us
4
For the price it’s not worth , my second stop was comfort inn and it’s worth of price
Pros:

Needs some improvement

Cons:

Old

2026-05-03 • via Nuitee
P
Phipps • couple • us
10
2026-05-01 • via Nuitee
S
Silvia • family_with_children • us
9
2026-05-01 • via Nuitee
S
Sally • couple • us
8
2026-04-30 • via Nuitee