The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1043 reviews)
3421 Cleveland Avenue , Santa Rosa , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1043 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
D
Dov • solo_traveller • il
8
Cons:

The room cleaning is planed once in 3 days but in my 4 days stay the room wasn't cleaned

2026-03-05 • via Nuitee
D
Daniel • couple • us
8
2026-03-04 • via Nuitee
L
Lass • couple • us
7
2026-03-03 • via Nuitee
Z
Zhou • couple • us
10
Pros:

Very Pet-friendly, allow doggie enter the front desk building, and even set a dog bowl of water at the reception desk! And outdoors there's a place for dogs to run and enjoy~
A cute Bubble room outdoors not sure what's it used for but looks fun.
Clean, and good smell in the room.
Fashionable design of the setting, furniture.
Good hot tub/pool.
Nice breakfast with yummy fried eggs and patties.
Love the plants in the residential area, given it a green and natural touch.

2026-03-03 • via Nuitee
D
David • solo_traveller • us
10
2026-02-27 • via Nuitee
S
Sharon • extended_group • mx
8
2026-02-26 • via Nuitee
J
Juana • extended_group • us
9
2026-02-23 • via Nuitee
H
Hsiang En • family_with_children • tw
9
位置佳，整潔乾淨，空間舒適，推薦。
Pros:

提供不錯的加熱早餐

Cons:

一大早警鈴大作，也不知道什麼原因，打給前台都沒有人接聽。

2026-02-22 • via Nuitee
M
Moyado • couple • us
9
2026-02-22 • via Nuitee
T
Thea • couple • us
8
2026-02-14 • via Nuitee
C
Cynthia • extended_group • us
9
2026-02-14 • via Nuitee
R
Rocha • couple • us
10
Pros:

It was nice clean smell good and stuff was great from cleaning stuff to front desk 👌

2026-02-13 • via Nuitee
H
Husaruk • couple • us
10
2026-02-12 • via Nuitee
R
Romo • solo_traveller • us
8
2026-01-30 • via Nuitee
C
Christina • couple • us
8
I would stay again
Pros:

Patio

Cons:

Na

2026-01-29 • via Nuitee
P
Penland • solo_traveller • us
8
Pros:

The room was clean. Bed was comfortable.

Cons:

My phone in the room was broken and the ice machine was in a mystery location. Once I found it, it was at a different building. Maybe get an ice machine for each building...

2026-01-24 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
R
Rhina • couple • us
1
Pros:

Breakfast

Cons:

Rooms

2026-01-22 • via Nuitee