The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1224 reviews)
3421 Cleveland Avenue , Santa Rosa , US
+1 707-293-2100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 1224 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
M
Muller • solo_traveller • us
10
2026-09-19 • via Nuitee
W
Wingo • solo_traveller • de
10
Pros:

Alles war sehr schön, sauber und - ein tolled Schwimmbad!

Cons:

Nichts!

2026-09-18 • via Nuitee
G
Graham • solo_traveller • ca
8
Pros:

Staff were fantastic and helped me get a kettle for my food. Perfect place to stay on a motorcycle ride and kick your boots off. There’s a great brewery near by as well worth checking out.

2026-09-17 • via Nuitee
T
Tatiana • couple • us
10
2026-09-16 • via Nuitee
A
Alan • couple • us
10
Pros:

Close to medical clinic. Clean, comfortable. Arrived late, left early.

Cons:

NA

2026-09-16 • via Nuitee
E
Erica • extended_group • us
2
ANTS
Cons:

Returned in the evening to find an army of ants. Also saw ants on kitchenette and bathroom counters, shower, chairs, nightstand, and one on my back. Informed management (with pics) and was given an apology and appreciation for a good review. No offer of compensation or indication any action would be taken.

2026-09-15 • via Nuitee
G
gilian • couple • us
6
Pros:

The room, the pool, the location. The pool bartender was great--very welcoming.

Cons:

Front desk staff was blase and acted like they didn't care if we were there. Acted as if we were bothering them when we checked in. Need some basic training about how to greet guests.

2026-09-14 • via Nuitee
W
winslow • solo_traveller • us
10
If nearby, we'll be back again.
Pros:

The breakfast was good. I especially like the interior of the room & the kitchenette.

Cons:

Update the TV remote.So and old timer , like self can easily pair to my earbuds

2026-09-13 • via Nuitee
D
Deboer • solo_traveller • us
8
Pros:

Breakfast by the pool

Cons:

The bed was not comfortable.

2026-09-12 • via Nuitee
B
Bonnie • family_with_children • us
7
2026-09-10 • via Nuitee
M
Michele • solo_traveller • us
3
Pros:

Pool, picnic and dog area

Cons:

Beds, customer service, breakfast etc. Just nothing great. Room wasn't ready for over an hour after check in time.

2026-09-08 • via Nuitee
A
Allyn • couple • us
10
2026-09-08 • via Nuitee
S
Scott • solo_traveller • us
10
2026-09-07 • via Nuitee
S
Susan • solo_traveller • us
9
Pros:

Very clean and updated. Nice staff. Fairly close to useful amenities.

Cons:

A bit inconvenient to access and exit to highway.

2026-09-04 • via Nuitee
K
Kaitlin • couple • us
8
Cute, but definitely more for families and not a romantic stay
Pros:

Absolutely loved the breakfast, the attendant was so kind and it was great that it was available so early as we had an early start to get back home. The bed was super comfy, and the room very cute. Love the mid century building. Also great central location

Cons:

I was very excited to experience the pool and hot tub, but unfortunately for us, even in the evening it was full of loud obnoxious children- not the vibe we were looking for. Never got to get in the hot tub with my partner, as it felt inappropriate to do so with little kids in there splashing around. We were looking for a romantic wine country feel, and this was not it. It also felt very expensive for a motel, and the young woman who checked us in definitely could have been friendlier. On a side note, I also believe I left my favorite pair of sunglasses in a white leather case in the room, which is obviously my fault but if anyone has seen them I'd love to hear back!!

2026-09-04 • via Nuitee
V
Van • extended_group • us
10
2026-09-03 • via Nuitee
J
Joel • couple • us
8
2026-09-01 • via Nuitee
K
Kira • extended_group • de
6
2026-09-01 • via Nuitee
E
Ellen • couple • us
7
Pros:

The hotel is close the Hwy 101. The pool/hot tub with lots of seating.

Cons:

The breakfast room is extremely small

2026-08-31 • via Nuitee
G
GLL • couple • us
10
Pros:

Great location for wine tasting. Clean.

2026-08-25 • via Nuitee