The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1043 reviews)
3421 Cleveland Avenue , Santa Rosa , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1043 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
T
Thea • couple • us
8
2026-02-14 • via Nuitee
C
Cynthia • extended_group • us
9
2026-02-14 • via Nuitee
R
Rocha • couple • us
10
Pros:

It was nice clean smell good and stuff was great from cleaning stuff to front desk 👌

2026-02-13 • via Nuitee
H
Husaruk • couple • us
10
2026-02-12 • via Nuitee
R
Romo • solo_traveller • us
8
2026-01-30 • via Nuitee
C
Christina • couple • us
8
I would stay again
Pros:

Patio

Cons:

Na

2026-01-29 • via Nuitee
P
Penland • solo_traveller • us
8
Pros:

The room was clean. Bed was comfortable.

Cons:

My phone in the room was broken and the ice machine was in a mystery location. Once I found it, it was at a different building. Maybe get an ice machine for each building...

2026-01-24 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
N
Naqarase • couple • us
10
2026-01-23 • via Nuitee
R
Rhina • couple • us
1
Pros:

Breakfast

Cons:

Rooms

2026-01-22 • via Nuitee
B
Bobin • couple • us
10
2026-01-20 • via Nuitee
A
Amber • solo_traveller • us
1
Cons:

Front desk staff extremely unhelpful

2026-01-20 • via Nuitee
J
John • couple • us
9
short stay overnite while on the road.. ate dinner by the fire.. very nice
Pros:

oops we missed breakfast.. ended at 9, we thought it ended at 10.. short walk to Trader Joes to stock up for the road.. loved the fire-pits and picnic tables

2026-01-20 • via Nuitee
H
Hoang • couple • us
9
Great facility, great service. Breakfast was plentiful and satisfying. We really enjoyed our visit
Pros:

Breakfast was very pleasant and satisfying. It was served in the club house by the pool, so it was freah air and nice sunshine. Food was good and plentiful, and nice bonus is the fresh fruit and make-yourself waffles. The room was cozy, quiet and nice and clean. Staff was pleasant, efficient. Parking is good, right out front of the room. The pool and firepits in the evening were enchanting.

Cons:

Nothing. All good

2026-01-20 • via Nuitee
S
Saul • couple • us
10
2026-01-20 • via Nuitee
K
Kim • family_with_children • us
5
It was very noisy and I barely slept, there was no hand soap at the sink and the water pressure was basically a drizzle.
Cons:

It felt like a cheap motel 6 with some trendy color paint and that was about all.

2026-01-19 • via Nuitee
N
Natalie • family_with_children • us
7
Pros:

Loved the breakfast /pool bar area. It was forth of July weekend so lots of families which was great for us. The kids made lots of friends and never wanted to leave the pool. Outside the pool area we loved the fire pit also! I've been coming to this hotel since I was a kid myself. It was nice to see the improvements made over the years. It was fun to take my kids and have just as much fun.

2026-01-19 • via Nuitee
G
Gerard • family_with_children • us
4
Won't be coming back.
Cons:

The rooms were very dirty. Specifically the rug left our feet black with dirt.
The swimming pool should have been heated, but it was not.
The breakfast was very minimal and disappointing.

2026-01-19 • via Nuitee
C
Carlo • solo_traveller • us
10
It was a relaxing, pleasant stay.
Pros:

The room was clean and accomodating. Everything worked wonderfully. The water pressure...amazing.

Cons:

Didn't know where the designated Smoking area was.

2026-01-19 • via Nuitee