The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1074 reviews)
3421 Cleveland Avenue , Santa Rosa , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1074 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
K
Kevin • solo_traveller • us
7
The place fit my needs
Pros:

Location

Cons:

Charged for parking and need new towels

2026-03-26 • via Nuitee
J
Justin • extended_group • us
7
Pros:

Easy to find. Close to food and coffee.

2026-03-25 • via Nuitee
T
Tisha • couple • us
8
Great for a short stay if you are looking for a clean place with a pool and hot tub.
Pros:

Very clean. The staff was friendly and helpful. The pool & hot tub are huge and the temp was nice. Plenty of lounging areas, umbrellas. The breakfast was edible. Bed was comfy. Lots of counter space with good lighting in the sink / dressing area.

Cons:

The front office phones didn’t work. I needed to adjust my reservation, however, couldn’t reach the property to do so. The ice vending was not marked on the map and inconvenient to get to. The pool bar had very limited hours. My upstairs neighbor was noisy, had heavy steps. Poor sound dampening. No instructions on the waffle maker. Buffet set up for breakfast was awkward and had poor flow. The waffle station needed to be set up in a separate area, with more irons.

2026-03-25 • via Nuitee
T
Tisha • solo_traveller • us
8
2026-03-25 • via Nuitee
P
Pedro • solo_traveller • us
9
Pros:

Every employee was nice , the front desk lady was very nice when I checked in.

Cons:

It was a little messy, I didn't get new trash bags

2026-03-23 • via Nuitee
S
Shannon • family_with_children • us
10
Pros:

Rooms are clean and have all you need for a relaxing stay. Pool was great! Staff is great! We love staying here!

2026-03-23 • via Nuitee
P
Paula • couple • us
8
Great boutique hotel, great location, great price!
Pros:

Very cute and bright decor. The kitchenette is really handy for so many people. The room was spacious and the bathroom was nicely done. The pool area is fantastic and the Pool Bar is a great spot for the breakfast that is served which is very tasty.

Cons:

We prefer laminate or hard wood floors rather than carpeting.

2026-03-22 • via Nuitee
P
Pedro • solo_traveller • us
8
2026-03-22 • via Nuitee
C
Christopher • couple • us
10
Pros:

The staff was very helpful and so nice they were also very accommodating any time I come to Santa Rosa

2026-03-22 • via Nuitee
J
Josefina • solo_traveller • us
10
2026-03-21 • via Nuitee
M
mindy • couple • us
8
Super close to everything we needed!
Pros:

The rooms were nice size and clean. It was a little noisy from the close road but it would be a great place for a group.

Cons:

A little noisy from the road

2026-03-18 • via Nuitee
G
Gary • couple • us
10
Nice stay for passing through.
Pros:

Nice pool and courtyard area, pretty, friendly young women at front desk, and my room was large and comfortable. I would stay again and choose room 246 if available.

Cons:

Nothing

2026-03-18 • via Nuitee
S
Sarah • couple • us
8
Great price for Santa Rosa
Pros:

Great price for Santa Rosa, decent location - can get rowdy at night but very clean and simple.

Cons:

A little loud on a Friday night. Rowdy but died down after a while.

2026-03-16 • via Nuitee
C
Cam • couple • us
1
2026-03-14 • via Nuitee
R
rsmurthy • solo_traveller • in
10
2026-03-12 • via Nuitee
S
Sophia • couple • us
10
2026-03-12 • via Nuitee
A
Angel • solo_traveller • us
10
2026-03-10 • via Nuitee
C
Cindy • couple • us
10
Pros:

I loved all the amenities and how safe it felt

2026-03-10 • via Nuitee
D
Dov • solo_traveller • il
8
Cons:

The room cleaning is planed once in 3 days but in my 4 days stay the room wasn't cleaned

2026-03-05 • via Nuitee
D
Daniel • couple • us
8
2026-03-04 • via Nuitee