The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (1224 reviews)
3421 Cleveland Avenue , Santa Rosa , US
+1 707-293-2100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 1224 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
R
RAYMOND • couple • us
10
Pros:

For a motel that accepts pets it was nice that there was no smell of pets. Be aware that there is an added pet fee. We got charged over $60 for our 2 cats for one night.
The place was clean and a cooked breakfast of eggs, sausage, potatoes etc, was a nice bonus.
Good location, you could walk to restaurants and Trader Joe's.

Cons:

No heads up on the website as to how much the pet fee was.

2026-10-13 • via Nuitee
Y
Yahire • couple • us
10
most def coming back
Pros:

very clean and staff was great

Cons:

walls might be a bit thin lol

2026-10-10 • via Nuitee
C
Casey • couple • us
10
2026-10-10 • via Nuitee
K
Karen • solo_traveller • us
4
Cons:

The manager that not only tried to over charge me, my reservation wasn't saved. The ONE REQUEST i had was never even looked at let alone met!, THEN she over charged me, ran my card twice and ended up charging my bank 1000 dollars for 2 nights at a discount! Im furious about that and very disappointed in my service there

2026-10-10 • via Nuitee
D
Dakota • couple • us
10
2026-10-08 • via Nuitee
L
Lindsey • couple • us
8
2026-10-07 • via Nuitee
M
Muller • solo_traveller • us
10
2026-09-19 • via Nuitee
W
Wingo • solo_traveller • de
10
Pros:

Alles war sehr schön, sauber und - ein tolled Schwimmbad!

Cons:

Nichts!

2026-09-18 • via Nuitee
G
Graham • solo_traveller • ca
8
Pros:

Staff were fantastic and helped me get a kettle for my food. Perfect place to stay on a motorcycle ride and kick your boots off. There’s a great brewery near by as well worth checking out.

2026-09-17 • via Nuitee
A
Alan • couple • us
10
Pros:

Close to medical clinic. Clean, comfortable. Arrived late, left early.

Cons:

NA

2026-09-16 • via Nuitee
T
Tatiana • couple • us
10
2026-09-16 • via Nuitee
E
Erica • extended_group • us
2
ANTS
Cons:

Returned in the evening to find an army of ants. Also saw ants on kitchenette and bathroom counters, shower, chairs, nightstand, and one on my back. Informed management (with pics) and was given an apology and appreciation for a good review. No offer of compensation or indication any action would be taken.

2026-09-15 • via Nuitee
G
gilian • couple • us
6
Pros:

The room, the pool, the location. The pool bartender was great--very welcoming.

Cons:

Front desk staff was blase and acted like they didn't care if we were there. Acted as if we were bothering them when we checked in. Need some basic training about how to greet guests.

2026-09-14 • via Nuitee
W
winslow • solo_traveller • us
10
If nearby, we'll be back again.
Pros:

The breakfast was good. I especially like the interior of the room & the kitchenette.

Cons:

Update the TV remote.So and old timer , like self can easily pair to my earbuds

2026-09-13 • via Nuitee
D
Deboer • solo_traveller • us
8
Pros:

Breakfast by the pool

Cons:

The bed was not comfortable.

2026-09-12 • via Nuitee
B
Bonnie • family_with_children • us
7
2026-09-10 • via Nuitee
M
Michele • solo_traveller • us
3
Pros:

Pool, picnic and dog area

Cons:

Beds, customer service, breakfast etc. Just nothing great. Room wasn't ready for over an hour after check in time.

2026-09-08 • via Nuitee
A
Allyn • couple • us
10
2026-09-08 • via Nuitee
S
Scott • solo_traveller • us
10
2026-09-07 • via Nuitee
S
Susan • solo_traveller • us
9
Pros:

Very clean and updated. Nice staff. Fairly close to useful amenities.

Cons:

A bit inconvenient to access and exit to highway.

2026-09-04 • via Nuitee