The Sandman Santa Rosa Sonoma, an Ascend Collection Hotel

Hotels
Ascend Collection
8.2 (1224 reviews)
3421 Cleveland Avenue , Santa Rosa , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Quietness
Good Breakfast
Cons:
Noise
Unhelpful Staff

Categories

Cleanliness
7.66
Several reviews mentioned unclean floors and noise issues.
Service
8.63
Some guests found staff friendly, though there were some reports of unhelpfulness.
Location
8.67
Guests appreciated the proximity to various locations and the tranquil surroundings.
Room Quality
7.12
Concerns about outdated rooms and lumpy beds were noted.
Amenities
8.65
Amenities like the pool and breakfast were highlighted positively.
Value for Money
8.11
General sentiment was that the hotel provides good value, despite some issues.
Food and Beverage
8.16
Breakfast was mostly appreciated, but some guests desired more options.
Overall Experience
8.63
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:03

Property Description

Convenient Location and Amenities
The Sandman Hotel, centrally situated in Sonoma County and close to Luther Burbank Event Center, offers free parking, an outdoor pool, hot tub, and a fitness centre. Enjoy a daily continental breakfast and free Wi-Fi in all rooms.

Comfortable Accommodations
Each room at the Sandman Hotel includes a flat-screen TV, cable channels, air-conditioning, a microwave, refrigerator, and coffee machine for your convenience.

Guest-Friendly Services
Benefit from a 24-hour reception, guest launderette, and on-site vending machines. Explore nearby dining options, wineries like Siduri Wines & Novy Family Winery, and attractions such as Charles M Schulz Museum.

Experience comfort and convenience at Sandman Hotel - book your stay now!

Important information:

Prepaid credit cards are not accepted forms of payment for reservations at this property.

Property does not accept third party payments. If a guest other than the card holder is checking in, please contact the property before arrival date to obtain and fill out an authorization form for the guest to stay on their credit card. The authorization can be sent either by fax or by email before the guest is due to arrive.

Dogs only allowed with a maximum of 2 dogs per room. Pet fee is USD 50 per dog, per stay.

This property does not have an elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1224 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
G
GLL couple us
10
Pros:

Great location for wine tasting. Clean.

2026-08-25 via Nuitee
S
Sandra family_with_children us
9
2026-08-22 via Nuitee
K
Kellie family_with_children us
7
Decent price, decent stay
Pros:

Easy to get to, friendly staff and good breakfast!

Cons:

The beds were just ok, and the bathroom shower wasn’t totally clean.

2026-08-19 via Nuitee
C
Caroline family_with_children fr
7
Bien pour une nuit.
Pros:

Chambre sympa et jolie

Cons:

Petit déjeuner très décevant, pas du tout en accord avec la catégorie de l’hotel.
Pas assez de tables pour s’asseoir (beaucoup de gens étaient contraints de retourner manger dans leur chambre)
Peu de choix de nourriture, servi dans des assiettes en carton et couverts en plastiques. Pas assez de personnel.

2026-08-18 via Nuitee
S
Silas couple us
8
Great
Pros:

Everything was great

Cons:

People parking in motorcycle parking could not get into my car .

2026-08-18 via Nuitee
G
Gabriela couple us
8
It was overall a really good stay.
Pros:

The property was nice. Very comfortable stay.

Cons:

Found a little cockroach in the bathroom.

2026-08-17 via Nuitee
J
Jill couple us
5
2026-08-14 via Nuitee
G
GStadick couple us
6
2026-08-13 via Nuitee
V
vicki couple us
10
ENJOYED THE SANDMAN. AGAIN.
Pros:

our 2nd visit this summer.
reno’d older motel w terrific staff, nice bkf by the pool, one min off fwy but quiet and one minute to trader joe’s to stick up for bay area visits!

2026-08-13 via Nuitee
S
Susan solo_traveller us
8
Good stay. Pool the best thing going for this hotel.
Pros:

Pool was perfect for fun time with family! Room was clean.

Cons:

Breakfast room crowded and no room to access breakfast. Room we stayed in was small. No comfortable chair ro sit in.

2026-08-11 via Nuitee
C
Curtis family_with_children us
8
2026-08-10 via Nuitee
T
Tatiana couple us
10
2026-08-05 via Nuitee
T
Tatiana couple us
10
2026-08-05 via Nuitee
J
Jennifer family_with_children us
10
Would stay again, pleasant experience
Pros:

Lots of amenities, super friendly staff!

Cons:

Smell in rooms but got used to it

2026-08-04 via Nuitee
T
Teresa solo_traveller us
10
Comfortable, Clean, and Friendly Staff ⭐
Pros:

Lots of choices and always plenty of fresh coffee!

Cons:

Larger coffee cups!

2026-08-04 via Nuitee
J
Jaimie solo_traveller us
9
2026-08-03 via Nuitee
C
Cannon couple us
8
I would do it again.
Pros:

Breakfast by the pool

Cons:

Nothing to compain about.

2026-08-03 via Nuitee
J
Jeanne family_with_children us
7
2026-08-02 via Nuitee
A
Andreas family_with_children se
5
2026-08-02 via Nuitee
V
Viktoriia extended_group us
10
2026-07-25 via Nuitee