Courtyard by Marriott Carolina Beach Oceanfront

Immediately upon arrival we were told that the room was not ready and we were told that they would call us when it was ready. We waited two hours in a hot lobby for our room.

Common areas dirty, only one of two elevators working, delayed in checking in.

My question is: why is only one elevator in service? This is extremely inconvenient!! We as in many other customers, paid too much money for this inconvenience!

Even though we had reservations we could not get into our room two hours late. The room we did get was next to the carnival which was very loud and bright with lights.

The entrance! The main doors were dirty
The staff was not welcoming
They didn’t greet us at our arrival! No smiles, no small talk. Never greeted us the whole time we stayed. Only the janitors were always friendly. One of the elevator didn’t work and was supposedly not working for weeks. It would take up to 10 minutes to make it down to the main floor from the 4th floor!
We paid to have breakfast included only to find out that breakfast consisted of a pastry or a bagel with one drink. Also, one of the supervisors complained about us “voucher carriers” because we were not “making them money”! The place was not clean!

Check-in was very backed up and very late because rooms were not ready. I believe they were way short on staff to handle the number of bookings for that day. Only one operational elevator for a whole lot of people including the staff. I Understand it has been out for a long time. We, both of us, had to make 3 trips to bring in our luggage because no carts were available even at 6:30 pm on Sunday when we checked in. That took forever with only one elevator. We stayed 3 nights and staff did not come to room at all to replenish towels and empty trash until the 3rd day when we asked at the desk. Even then they did not replenish the coffee.

Elevator was out. Not the facilities fault. But some guest were rude. I rode a scooter. some let me on others blocked my entry and got on themselves. Even if I were there long before them and had given up my spot for others. Staff were sympathetic and apologized.

Employees where having a loud discussion in am in hallway by my room and lady working in the bistro didn't had the best actitud.

Only one elevator worked. Pool was filthy. Did not swim in it.
It appeared they were understaffed and the staff that was working was taxed.
The few days we were staying was not worth the price of the room. I have been to this hotel in the past and it was not
like this.

The bed in our room needed replacing a long time ago. It had a huge divot. The hotel is understaffed with cleaning staff. They probably need to pay that position more given the hotel location and how busy it is. We arrived at about 4:15 pm. Check in starts at 4, but our room wasn’t ready until just after 5 due to the staff shortage. Finally, only 2 elevators for 9 floors and one of them is down. Someone told us it had been down for months although I’m not sure if that’s true. Still, one elevator for guests and staff in a hotel that size is crazy. The hotel needs an elevator service contract.

The elevator was broken.. only one was in use. Had been broken since April. That was a hassle. Waited a long time to get on there and was often cramped. Also, my room was available almost 2 hours later. My vacation was altered and that was very upsetting.

Only 1 elevator for the entire building. Bathroom items not stocked properly before arriving. It rained and building leaked in multiple locations in the building. We stayed 4 days/3 nights...no garbage removal or towel replacement.