Four Seasons Hotel Hampshire

Beautiful hotel, service was outstanding, lovely food, room was gorgeous - housekeeping do an amazing job!! Also loved Sharkies reef with our baby.

The facilities and activities were great, such as the swimming pool, the pizza restaurant, and walking around the hotel.
The receptionist, Ronald, and another staff member from the luggage service (whose name I don’t recall) made the stay more comfortable and enjoyable.

I have just checked in. The service has been horrendous and I was given a room with an absolutely horrible view despite paying more than GBP 2,000 a night.

This is honestly insulting. Completely unacceptable for a property at this price point and nowhere near the standard you claim to offer.

I will never visit this place again.

Just wanted to recognize how lovely I’ve been treated by Clara, the assistant front office manager. Over the last couple of year Four Seasons has truly upped their game and that’s thanks to having people like Clara as part of their team.

We stayed, a couple, for two nights, and it was a hugely disappointing stay. Whilst the room and breakfast were what you’d expect of Four Seasons, sadly everything else was a poor imitation of the Four Seasons brand.

I say this for a number of reasons:

- the restaurant was loud and it’s clear it’s catering for families, not couples.
- I had a very expensive ribeye steak that was truly awful.
- a 5-star hotel should feel welcoming and luxurious: this hotel has some serious issues in this regard:
(1) the swimming pool has the feel of a public swimming pool with hardly any space to relax;
(2) the bar has no atmosphere, rather it feels likes it’s an afterthought. After one dreadful whisky sour, we gave cocktails a wide berth!
(3) one of the main corridors at the entrance was lined up with baggage trolleys, like walking through a storage room!! I suppose it did set the standard for the whole stay.

We are currently staying at the Four Seasons Hampshire. I am a seasoned traveller in my late forties who has stayed in five star hotels all over the global. Four seasons Hampshire was fabulous. Driving up the incredible sweeping driveway to a warm greeting at the front desk. We got a room upgrade for a family birthday and we were beyond delighted. Personalised messages on arrival and an array of cake and sweet treats delivered to our room to celebrate. This hotel has staff from over 50 countries and they are all very kind and helpful. Hospitality was faultless. The hotel has over 130 rooms so it was bigger than I thought it would be.

We really felt pampered from day one. My parents said the pizza at la Terezza was the best pizza of their life. We had a tasty indian meal at Wild Carrot. We spent the afternoon at the kids pool and spa. My children loved the water slide and the adult pool was lovely and warm. We also had a walk around the extensive grounds. The highlight of the trip was celeb spotting at Wild Carrot.

We will be returning over the summer. Thank you Four Seasons Hampshire for an exceptional weekend.

Magnificent hotel on every level. The staff here are extremely helpful and friendly they could not do enough for us.
The cleanliness of the hotel is 100%
Fantastic housekeeping service.
All the restaurant food was top notch as were the staff.
The scenery and kids pool and places for walking were brilliant .
This hotel is very child friendly.
Valet service was first class.
As we left the front office manager came out his name is Andrei and he was exceedingly warm.
Well done Four Seasons we think this is the best family friendly luxury hotel in the UK. Thank you!

I visited for my birthday and, overall, the experience felt a bit flat. The room itself was beautiful, and we were kindly upgraded to a larger one, which we really appreciated. The grounds are also stunning and well-maintained. However, the service throughout our stay lacked consistency and left us feeling confused at times.

From the moment we arrived, we were given information that was later contradicted the next day. At check-in, we were asked about the occasion and mentioned it was my birthday. We were told we would likely receive a small gift, but nothing was provided. Based on previous stays at similar hotels in this price range, you do tend to expect some form of complimentary gesture for special occasions, so this was disappointing.

The activities available on-site get booked up very quickly, which was a letdown. We were advised we could still visit the horses, which we did enjoy—it was a nice, relaxed experience being able to explore that area at our own pace. The concierge team was also very friendly and helpful, which stood out positively.

We attempted to book a couples massage at the spa, but unfortunately, it was fully booked. An alternative offered involved separate rooms with male masseuses, which wasn’t suitable for us due to personal and religious reasons.

Food-wise, room service on the first night was okay but nothing memorable. Afternoon tea was a mixed experience—the sandwiches were nice, but the rest wasn’t particularly enjoyable, and I wouldn’t recommend it.

We had also pre-booked the pizza restaurant, but upon arrival, there were no tables available. Despite confirming twice that we were booked for La Terrazza, we were instead redirected to another restaurant and had to wait an hour to be seated. During the wait, we went to the bar for mocktails, which weren’t to my taste and lacked classic options. That said, the staff did offer one complimentary drink due to the delay, which was appreciated. Once seated, the restaurant service was excellent—attentive staff and really good food. La Terrazza was definitely the highlight of our stay.

Overall, while the property itself is beautiful, the experience didn’t quite match the price point compared to other hotels of a similar standard. I would say it’s more suited to families, as there are plenty of activities available, but perhaps less ideal for couples seeking a more seamless and relaxing experience

We had a wonderful stay at the Four Seasons Hampshire and thoroughly enjoyed every moment. The customer service was excellent throughout - warm, attentive and genuinely welcoming.

The room was beautiful, with incredibly comfortable bedding, and the grounds are stunning. We were staying to celebrate a birthday, and the hotel added so many thoughtful touches that made it feel really special.

We also loved spending time in the spa and pool, which were both fantastic and added to the relaxing experience. We also had a lovely meal in the restaurant.

A truly memorable stay and we’re already looking forward to returning.

We had a truly memorable family stay at Four Seasons Hampshire, and much of that was down to the extraordinary warmth, attentiveness, and professionalism of the team.

From the moment we arrived, we felt genuinely welcomed. The girls’ names were written on the mirrors as part of the welcome, there were juices waiting for them, and the hotel had thoughtfully left children’s robes and slippers in the room. These details were very much appreciated. We were also grateful for the complimentary upgrade offered on arrival, which encouraged us to pay a little extra and move into Room 1205 — an excellent room that was beautifully appointed, comfortable, and a wonderful part of our stay.

What stood out most throughout the visit was how personally recognised we felt. Staff across the hotel knew not only our names, but our children’s names as well, which made the stay feel highly personal, warm, and genuinely special.

A few individuals deserve particular recognition. Sam and his grandfather were wonderfully patient during shooting and made the experience great fun. Ryan was fantastic with archery and made it thoroughly enjoyable for the whole family. Richard was phenomenal at fishing — especially with children — completely engaging them and keeping them captivated throughout. Man at the hotel entrance was exceptional: he knew our children’s names, handled the car seamlessly, remembered our activity schedule, and was always proactive in offering transportation when needed. He left a lasting impression on us.

The picnics were also excellent and absolutely worth spending extra on if the hotel is arranging them.

There were, however, two disappointments. The first was the adult fly-fishing experience. We were encouraged by the concierge to proceed despite very windy conditions, with the suggestion that it would still be workable. In reality, that was not the case. That said, Richard did a fantastic job in difficult circumstances — he was knowledgeable, engaging, and made the best of it. We learned a great deal from him, and my wife even managed to land a fish, which was a highlight. It was therefore even more disappointing that the conditions had not been judged more realistically in advance. The children’s fishing experience, by contrast, was excellent.

The second issue was more serious. A member of the valet or front assistance team appeared unfamiliar with our manual Defender and, while retrieving it, seemed to engage differential lock and four-wheel-drive low, stalling the car repeatedly before I had to intervene and ask him to stop. For any hotel operating at this level, there should be much greater care when handling rare, restored, or specialist vehicles.

Even with those issues, this was an excellent stay overall, and the quality of the people is what made it stand out. Four Seasons Hampshire got many things exactly right, especially for families, and we left with real appreciation for the team.

Stunning hotel, decor and facilities. Staff very attentive. Great location. Extra touches like free bikes to use around the estate.

Everything except the excessive charges on water and soft drinks which I thought was excessive.