Hyatt House White Plains

Hotels
•
Hyatt House
8.3 (826 reviews)
101 Corporate Park Drive , White Plains , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Good breakfast
Cons:
Lack of room servicing
Inconvenient cancellation policy
Food quality concerns

Categories

Cleanliness
7.26
The bathroom had issues with the shower curtain, causing a soaked floor, indicating cleanliness concerns.
Service
9.23
The front desk staff received commendation for their helpfulness, particularly Deasia, who provided exceptional service.
Location
9.27
The hotel is in a great location, convenient for accessing nearby amenities.
Room Quality
8.22
Rooms were noted as clean and spacious, with some comfort issues mentioned.
Amenities
8.25
Breakfast provided was good, but dining quality was questioned due to a negative experience.
Value for Money
8.71
Fair pricing, although there were complaints about the terms affecting points accumulation.
Food and Beverage
7.26
Food quality received criticism after a single disappointing experience.
Overall Experience
8.23
Overall experience was mixed, with commendations and significant complaints regarding service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:07

Property Description

Luxurious Amenities
Indulge in a stay at Hyatt House White Plains, where every guest room features a flat-screen TV, fully equipped kitchen, and cozy seating area. The en suite bathrooms are stocked with complimentary toiletries and a hairdryer for your convenience.

Relaxation and Wellness
Unwind by the seasonal outdoor pool or treat yourself to a rejuvenating spa session. Keep up with your fitness routine at the on-site fitness centre, and take advantage of the meeting facilities and shared lounge for added convenience.

Convenient Location
Located just a short drive from Midtown Manhattan, our hotel offers easy access to popular attractions like Manhattanville College and Westchester County Airport. Plus, enjoy a complimentary breakfast buffet and evening social events during your stay.

Experience comfort and convenience at Hyatt House White Plains. Book now for an unforgettable getaway!

Important information:

Please note, guests must be 21 years of age to check-in to the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 85 per day.

Location

Guest Reviews

8.3
Based on 826 reviews
Cleanliness: 7.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 7.26
Overall Experience: 8.23
S
Strouble • couple • us
10
Had a great stay!
Pros:

Everything was comfortable, staff were kind, helpful, and authentic, ordered food from bar and it was good, enjoyed my stay, would return.

Cons:

I expected the room to have a toaster somewhere in the cupboards, didn't find one and didn't ask if one was available, so minor detail.

2026-03-20 • via Nuitee
H
Harriet • solo_traveller • us
10
Hotel was comfortable and provided breakfast which is what I needed since I attended a memorial serv
Pros:

Clean, breakfast was good, in good location to where I had to be, love Wegmans next door.

2026-03-19 • via Nuitee
C
Christine • couple • us
7
Pros:

I had originally reserved a room with a full kitchen, and when I got to the hotel, they upgraded me to two rooms, which was great, but it didn't have the full kitchen that I was ready to cook in .. I thought I was gonna get a full stove full refrigerator. So my food went to waste and I ate out more than I'd like to admit.

2026-03-19 • via Nuitee
J
Jennifer • couple • us
10
Property is close to my daughters school. Wegmans is right next door. We were upgraded and room was very clean.
2026-03-18 • via Nuitee
M
Maria • solo_traveller • us
9
I thoroughly enjoyed my stay; thank you for ensuring my room was clean.
Pros:

My room was clean, and I was upgraded to a suite.

Cons:

I wish I could have stayed longer.

2026-03-17 • via Nuitee
D
DebBaxley • NONE • Rye, New York
10
Nice affordable hotel in quiet location near White Plains.
Pros:

Great location near multiple restaurants and takeout opportunities. Very quiet. Lots of parking. Nice hotel, well maintained.

2026-03-14 • via Tripadvisor
A
Austin • couple • us
10
It was a pleasant overnight stay.
Pros:

Close to rail stations. Good accommodations.

2026-03-13 • via Nuitee
F
fozia • couple • us
9
2026-03-04 • via Nuitee
B
bethr402 • NONE
10
Great place to stay!
Pros:

Easy to get to the airport from this hotel. Lovely and clean atmosphere. My upgrade to a suite made my stay extra special.

2026-03-03 • via Tripadvisor
L
Lisa • couple • us
1
No stay... no room... even though we had a confirmed reservation.
Pros:

The woman at the desk was polite, but she told us there was no room for us - even though we had a confirmed reservation.

Cons:

Being told at 8:00 at night that there was no room for us - even though we had a confirmed reservation.

2026-03-03 • via Nuitee
T
T7989UOirisc • Couples
10
The greeting was everything
Pros:

We checked in and we're greeted by Deynasia (i hope i spelled it correctly apologies if not) she was so welcoming and had a great personality. Elaine also was a pleasure to be welcomed by and assisting with our late check out. The rooms are spacious and yes the pillows can be upgraded but ither than poved our stay. We will be back for sure

2026-03-02 • via Tripadvisor
T
Terri • couple • us
8
2026-03-02 • via Nuitee
A
Alwin • family_with_children • us
10
2026-02-27 • via Nuitee
M
Manisero • solo_traveller • us
7
2026-02-26 • via Nuitee
F
F2596TEmichaelk • NONE • New York City, New York
6
Poor billing practices
Pros:

be prepared for the full amount of your stay plus incidentals to be held on your card upon check in and then charged again in full at check out prior to the initial hold being cleared so therefore over double the amount due being held on your card

2026-02-20 • via Tripadvisor
F
FDH2014 • couple • us
10
2026-02-13 • via Nuitee
A
albertoargentino • couple • br
6
Razoavel
Pros:

O Hotel é razoável, mas caro pelo qie cobra a diária, o café da manhã é muito ruim

Cons:

Café da manhã

2026-02-12 • via Nuitee
3
331jannaw • Friends getaway
2
Bye-att
Pros:

I had an extremely frustrating experience with Hyatt House White Plains while trying to manage a room block for an important event.

I reserved a block of rooms, and several of my guests attempted to book using the provided code. They were told the block was “full,” which turned out to be inaccurate. When I checked just two days before the event, there were still eight rooms available — but by then, my guests were unable to use them due to timing restrictions.

I tried repeatedly to resolve this issue. I called multiple times, sent emails, and was transferred from person to person with no real help. The Director of Sales eventually stopped responding to my emails altogether. I even went so far as to go to the hotel in person — in my pajamas, no less — because I was so desperate to fix the situation, and still no one would properly speak with me or assist me.

What makes this especially disappointing is that years ago, I had a great experience at this location. Unfortunately, since then, the management has declined significantly. The current lack of responsiveness, accountability, and basic customer service is unacceptable.

Managing an event is stressful enough without having to chase support that should be readily available. I chose Hyatt expecting professionalism and reliability, but this experience fell far short of that standard. I will never stay here again.

Sadly, I would not recommend this location for anyone needing dependable coordination, especially for group bookings or events.

2026-02-05 • via Tripadvisor
N
Nguyen • extended_group • us
10
2026-01-26 • via Nuitee
C
Christine • couple • us
8
2026-01-22 • via Nuitee