Hyatt House White Plains

Hotels
•
Hyatt House
8.3 (826 reviews)
101 Corporate Park Drive , White Plains , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Good breakfast
Cons:
Lack of room servicing
Inconvenient cancellation policy
Food quality concerns

Categories

Cleanliness
7.26
The bathroom had issues with the shower curtain, causing a soaked floor, indicating cleanliness concerns.
Service
9.23
The front desk staff received commendation for their helpfulness, particularly Deasia, who provided exceptional service.
Location
9.27
The hotel is in a great location, convenient for accessing nearby amenities.
Room Quality
8.22
Rooms were noted as clean and spacious, with some comfort issues mentioned.
Amenities
8.25
Breakfast provided was good, but dining quality was questioned due to a negative experience.
Value for Money
8.71
Fair pricing, although there were complaints about the terms affecting points accumulation.
Food and Beverage
7.26
Food quality received criticism after a single disappointing experience.
Overall Experience
8.23
Overall experience was mixed, with commendations and significant complaints regarding service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:07

Property Description

Luxurious Amenities
Indulge in a stay at Hyatt House White Plains, where every guest room features a flat-screen TV, fully equipped kitchen, and cozy seating area. The en suite bathrooms are stocked with complimentary toiletries and a hairdryer for your convenience.

Relaxation and Wellness
Unwind by the seasonal outdoor pool or treat yourself to a rejuvenating spa session. Keep up with your fitness routine at the on-site fitness centre, and take advantage of the meeting facilities and shared lounge for added convenience.

Convenient Location
Located just a short drive from Midtown Manhattan, our hotel offers easy access to popular attractions like Manhattanville College and Westchester County Airport. Plus, enjoy a complimentary breakfast buffet and evening social events during your stay.

Experience comfort and convenience at Hyatt House White Plains. Book now for an unforgettable getaway!

Important information:

Please note, guests must be 21 years of age to check-in to the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 85 per day.

Location

Guest Reviews

8.3
Based on 826 reviews
Cleanliness: 7.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 7.26
Overall Experience: 8.23
F
FDH2014 • couple • us
10
2026-02-13 • via Nuitee
A
albertoargentino • couple • br
6
Razoavel
Pros:

O Hotel é razoável, mas caro pelo qie cobra a diária, o café da manhã é muito ruim

Cons:

Café da manhã

2026-02-12 • via Nuitee
3
331jannaw • Friends getaway
2
Bye-att
Pros:

I had an extremely frustrating experience with Hyatt House White Plains while trying to manage a room block for an important event.

I reserved a block of rooms, and several of my guests attempted to book using the provided code. They were told the block was “full,” which turned out to be inaccurate. When I checked just two days before the event, there were still eight rooms available — but by then, my guests were unable to use them due to timing restrictions.

I tried repeatedly to resolve this issue. I called multiple times, sent emails, and was transferred from person to person with no real help. The Director of Sales eventually stopped responding to my emails altogether. I even went so far as to go to the hotel in person — in my pajamas, no less — because I was so desperate to fix the situation, and still no one would properly speak with me or assist me.

What makes this especially disappointing is that years ago, I had a great experience at this location. Unfortunately, since then, the management has declined significantly. The current lack of responsiveness, accountability, and basic customer service is unacceptable.

Managing an event is stressful enough without having to chase support that should be readily available. I chose Hyatt expecting professionalism and reliability, but this experience fell far short of that standard. I will never stay here again.

Sadly, I would not recommend this location for anyone needing dependable coordination, especially for group bookings or events.

2026-02-05 • via Tripadvisor
N
Nguyen • extended_group • us
10
2026-01-26 • via Nuitee
C
Christine • couple • us
8
2026-01-22 • via Nuitee
6
668juliannek • NONE
8
Perfect for Us!
Pros:

Perfect for us!
This is our go-to spot in Westchester County. Clean, pup-friendly, and off the main road, so it is also safe for pups. Close to food, shopping, and major highways. Staff are friendly, parking is free, and breakfast is good!

2026-01-20 • via Tripadvisor
M
Miranda • family_with_children • us
5
2026-01-20 • via Nuitee
M
Mike • couple • us
10
2026-01-20 • via Nuitee
R
Robert • couple • us
9
2026-01-19 • via Nuitee
W
wang • solo_traveller • jp
10
2026-01-19 • via Nuitee
B
Brittany • couple • us
10
2026-01-19 • via Nuitee
S
Steven • family_with_children • us
10
2026-01-19 • via Nuitee
俊太郎 • couple • jp
7
2026-01-19 • via Nuitee
M
Misty • extended_group • us
10
Friendly staff, clean & spacious suites, beautiful bar area.
Pros:

I love how it’s tucked away, off the beating path.
My suite was so cozy.

Cons:

There was nothing that I didn’t like

2026-01-19 • via Nuitee
M
Megan • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Mark • family_with_children • gb
8
2026-01-19 • via Nuitee
M
Michael • couple • us
10
2026-01-19 • via Nuitee
S
Stephen • couple • us
8
Good comfortable clean hotel with a very accommodating staff.
Pros:

Room was clean and comfortable

Cons:

Complementary breakfast was lacking. Very disappointed in the cold scrambled eggs.

2026-01-19 • via Nuitee
T
Tracy • couple • us
1
I think this was my last stay here
Pros:

Nothing this place has gone down each visit is an issue.

Cons:

Nothing my room was downgraded and then I was given a room with no heat. They offered blanket and a space heater only to find out 3 hours later there was no space heater. Room was so small there was really no safe place for a heater.

2026-01-17 • via Nuitee
M
M2203ANtinar • Business
10
Will visit again!
Pros:

Staff was welcoming and efficient and my room/suite was clean. I felt incredibly comfortable during my stay.

2026-01-16 • via Tripadvisor