TownePlace Suites by Marriott Charlotte LoSo Airport

Hotels
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TownePlace Suites by Marriott
6.5 (1138 reviews)
4920 South Tryon Street , Charlotte , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Amazing breakfast
Cons:
Room was overbooked
Limited cleaning supplies

Categories

Cleanliness
4.46
There was some feedback regarding cleanliness after the room was cleaned.
Service
7.93
The friendliness of the staff and their helpfulness were specifically praised in the reviews.
Location
7.97
Standard quality for this hotel tier.
Room Quality
5.92
Some issues with room availability were mentioned, affecting the overall perception.
Amenities
6.45
Mention of limited washcloths and ongoing renovations impact the score.
Value for Money
5.91
Standard quality for this hotel tier.
Food and Beverage
7.46
Breakfast was specifically highlighted as amazing.
Overall Experience
5.93
The overall experience varied from excellent to frustrating due to issues upon arrival.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:32

Property Description

Convenient Airport Transfer Service
The Hyatt House Charlotte Airport offers a complimentary local area transfer service to Charlotte Douglas International Airport, making travel a breeze for guests just a short drive away.

Modern Amenities and Comfort
Each room at this Charlotte Airport hotel features a flat-screen cable TV, free WiFi, microwave, refrigerator, and stovetop for added convenience. Guests can also request a coffee machine and blender to enhance their stay.

Relaxation and Dining Options
Guests can unwind in the fitness centre, outdoor pool, and hot tub, or catch up on work at the business centre. The on-site restaurant serves a delicious dinner menu, providing a convenient dining option for guests.

Experience convenience, comfort, and relaxation at Hyatt House Charlotte Airport – book your stay now for a memorable experience!

Important information:

Please note the transportation service operates within a limited range. Contact the hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Nov 10, 2025 until Mon, May 25, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 1138 reviews
Cleanliness: 4.46
Service: 7.93
Location: 7.97
Room Quality: 5.92
Amenities: 6.45
Value for Money: 5.91
Food and Beverage: 7.46
Overall Experience: 5.93
T
Trawniya • extended_group • us
3
2026-04-02 • via Nuitee
K
Karenina • family_with_children • us
8
Attractive facility, great staff and comfortable room! I would come again!
Pros:

Breakfast was great! The female employee working the eating area during breakfast hours on March 19-22, 2026 was very helpful and made sure we guests had everything we needed whether it was food or supplies.
My room was laid out nice and I liked that it had a kitchenette, bedroom and living room area. Overall, I enjoyed my stay at the TownePlace Suites. I would come again.

Cons:

There was a missing screw on the small living room table, which caused it to tilt a little if I didn't lay items on it "just so". also, the kitchenette sink faucet was loose. It didn't cause a problem with getting water from it, it just caught me by surprise.

2026-03-24 • via Nuitee
B
Brittani • family_with_children • us
9
2026-03-23 • via Nuitee
T
Toya • solo_traveller • us
10
2026-03-09 • via Nuitee
T
Toya • solo_traveller • us
10
Home away from home I will definitely book this property
Pros:

That is was very well clean a good staff.. the guy at the front desk was amazing and the young man that prepared the breakfast is great too..

Cons:

The the cleanliness of the hotell was overall great

2026-03-09 • via Nuitee
B
bethea • couple • us
10
2026-02-23 • via Nuitee
D
Detira • couple • us
10
2026-01-26 • via Nuitee
S
Secret • solo_traveller • us
10
Would highly recommend this hotel to anyone looking to stay in the area. You won't be disappointed.
Pros:

The friendliness of the staff, cleanliness of all the areas, and breakfast was amazing. They really went above beyond to make sure our families stay was excellent from check in to check out.

Cons:

I usually still clean my room after checking. I would have loved to see less dirty after cleaning what was already a clean room but again that's just me. We only had 1 washcloth in the room would love for at least 1 for each person. Again no big deal we were able to get what we needed with no issues.

2026-01-20 • via Nuitee
C
Chara • solo_traveller • us
10
2026-01-20 • via Nuitee
J
Jealyn • couple • us
1
I didn’t they booked me and when I arrived no room was available
Pros:

Overbooked I had no room

Cons:

Overbooked I had no room when I got there

2025-11-21 • via Nuitee
A
Amy • couple • us
10
Comfortable
Pros:

Staff were very helpful and polite!

2025-10-29 • via Nuitee
J
Jackson • couple • us
7
Cons:

That fact they still renovating

2025-10-21 • via Nuitee
B
Barbara • solo_traveller • us
2
2025-08-25 • via Nuitee
S
Shawonda • couple • us
10
Pros:

Clean

2025-07-27 • via Nuitee
C
Chara • couple • us
10
2025-07-24 • via Nuitee
S
Sonia
10
Pros:

I liked the hotel but they’re currently renovating so you do see construction around the building. Besides that the hotel is nice.

2025-06-29 • via Nuitee
A
Angel • partner
10
Pros:

Customer service and location were great for airport convince.

2025-06-27 • via Nuitee
C
Cherrie
6
Few hours
Pros:

Checked in after cancelled flight so we only stayed a few hours. The bed was comfortable. The dispensers in the shower were empty and there was not a hair dryer in the room. The shuttle to the airport was very nice and the main reason we chose this hotel. In their defense the hotel was undergoing a major renovation and looks like it will be very nice when completed.

2025-06-27 • via Nuitee
J
Jessith
10
Pros:

Good front desk !

2025-06-27 • via Nuitee
T
Timothy
10
Pros:

The property was very clean. However , construction was still underway, and the swimming pools along with the lobby area were not in operating condition.

2025-06-22 • via Nuitee